SupercellTrust & Safety Lead

任职要求

• Significant Trust & Safety experience: 5+ years in Trust & Safety, online safety, or related fields, with a proven track record of addressing large-scale player or user safety challenges.
Significant Trust & Safety experience
• Leadership at senior levels: 2+ years leading teams of senior specialists, program managers, or technical experts; able to set direction without relying on hierarchy or top-down authority.
Leadership at senior levels
• Strategic and operational range: ability to balance high-level vision setting with deep involvement in operational details when needed.
Strategic and operational range
• Strong understanding of technology: familiarity with the role of AI, automation, and data in online safety, and curiosity to keep learning as the field evolves.
Strong understanding of technology
• Strong communicator: excellent English communication skills (written and verbal), with the ability to distill complexity into clarity for diverse audiences.
Strong communicator
• Global perspective: strong awareness of how pop culture, current events, and regulation shape online communities worldwide.
Global perspective
• Resilience and empathy: experience handling emotionally difficult subject matter and supporting teams who work with challenging content.
Resilience and empathy
• Proactive and improvement-driven: habit of seeking better ways to do things, for yourself, your team, and the wider organization.
Proactive and improvement-driven
• Technical literacy: comfort working with technical teams, data scientists, or engineers; familiarity with ML/AI concepts or content moderation tools.
Technical literacy
• Confident leading in a hybrid setting: our team is a hybrid team with a presence…

工作职责

• Hold and articulate the vision for Trust & Safety at Supercell: Ensure that safety, fairness, and player well-being remain at the core of our social experiences.
Hold and articulate the vision for Trust & Safety at Supercell
• Lead: Foster a culture where senior subject matter experts, developers, and operators thrive, and help the team align around shared goals that will have the greatest impact for our players.
Lead
• Drive operational excellence: Ensure smooth day-to-day functioning of Trust & Safety across the program, data, operations, and development sub-cells.
Drive operational excellence:
• Drive strategic alignment: Lead the development of clear, ambitious, and achievable objectives for the team, and create space for the team to define the best paths toward achieving them.
Drive strategic alignment
• Champion the smart use of technology and AI: Help the team explore, evaluate, and implement new technical approaches to improve detection, prevention, and player experience.
Champion the smart use of technology and AI
• Be a partner and connector: Work closely with Player Care, “Heads Of” games, and other partners across Supercell to ensure we support the most social experiences in a way that cares for the safety of our players.
Be a partner and connector
• Be a confident and calming presence: The work is challenging and sometimes emotionally charged, the Lead must be a stabilizing presence at all times.
Be a confident and calming presence:
• Elevate external awareness and internal alignment: Highlight emerging risks, newsworthy events, and strategic recommendations to internal stakeholders, while also contributing to industry discussions on best practices.
Elevate external awareness and internal alignment
• Invest in growth and learning: Coach and support team members to broaden their expertise in safety, wellness, regulation, technology, and research, helping them stay ahead of evolving challenges.
Invest in growth and learning
• Measure and improve: Oversee reporting on effectiveness, quality, and impact, and ensure insights from data and operations inform continuous improvement.
Measure and improve
• Remove barriers: Surface and resolve roadblocks that prevent the team from doing their best work, and advocate for the resources and support they need.
Remove barriers