菜鸟Cainiao-Warehouse Automation Electrical Engineer-Brantford

1.Independently undertake electrical control system design and programming development. 2.According to project schedules, organize on-site commissioning and provide technical support for automated equipment (e.g., lifts, conveyors,4-way shuttles). 3.Lead the development of equipment commissioning plans, user manuals, training materials, and technical documentation; coordinate client reviews and approvals. 4.Resolve complex technical issues and perform fault diagnosis at customer sites; optimize and enhance control programs. 5.Serve as the primary technical liaison with clients regarding electrical control systems, addressing their concerns and questions effectively. 6.Collaborate closely with project managers, software/hardware R&D engineers, and equipment manufacturing teams to continuously summarize improvement opportunities and support iterative product and project development. 7.Provide prompt and efficient responses to other technical support requests.

1. Organization of work on after-sales service (including warranty) of the main and auxiliary equipment (sorters, conveyors of various types, volume measurement systems, cameras, etc.); 2. Organization of work for outsourced contractors providing after-sales and repair services, and control over their service processes and results. 3. Establishment and management of the own maintenance and repair team: formulation of equipment maintenance plans, assignment of work tasks, clarification of employee job responsibilities, organization of team training, etc. 4. Response to customer fault feedback, coordination of internal resources for rapid response, and ensuring quick resolution of customer after-sales issues. 5. Upon occurrence of a warranty event, determine the fault level, verify the fault facts, complete fault repair within the time limit agreed in the contract with the client, and provide a clear root cause analysis. 6. Control of communication and timely provision of information in the framework of online support. 7. Compilation of internal and external documents related to the scope, cycle and progress of after-sales services, and formulation of form templates, service standards and full-process solutions for equipment after-sales services. 8. Participation in the development of supply contracts and in the formation of prices for equipment, taking into account after-sales service. 9. Participation in the preparation/developmen of equipment operation and maintenance training materials for client engineering and technical personnel, conducting training for clients as required by the contract, and completing inspection and maintenance work. 10. Participation in the verification and development of documents provided within the framework of the contract (preventive maintenance plan, list of system elements for daily visual maintenance, electrical diagrams, drawings, etc. 11. Preparation of internal and external documentation regarding the inventory management, control and replenishment of the spare parts warehouse, as well as organization of spare parts procurement in response to customer requirements. 12. Ensuring all on-site operations comply with safety specifications and requirements. 13. Taking the lead in handling additional customer demand projects (such as software function adjustments, equipment design changes and other related needs. 14. Submission of internal work reports and statements in accordance with requirements.

1. Organization of work on after-sales service (including warranty) of the main and auxiliary equipment (sorters, conveyors of various types, volume measurement systems, cameras, etc.); 2. Organization of work for outsourced contractors providing after-sales and repair services, and control over their service processes and results. 3. Establishment and management of the own maintenance and repair team: formulation of equipment maintenance plans, assignment of work tasks, clarification of employee job responsibilities, organization of team training, etc. 4. Response to customer fault feedback, coordination of internal resources for rapid response, and ensuring quick resolution of customer after-sales issues. 5. Upon occurrence of a warranty event, determine the fault level, verify the fault facts, complete fault repair within the time limit agreed in the contract with the client, and provide a clear root cause analysis. 6. Control of communication and timely provision of information in the framework of online support. 7. Compilation of internal and external documents related to the scope, cycle and progress of after-sales services, and formulation of form templates, service standards and full-process solutions for equipment after-sales services. 8. Participation in the development of supply contracts and in the formation of prices for equipment, taking into account after-sales service. 9. Participation in the preparation/developmen of equipment operation and maintenance training materials for client engineering and technical personnel, conducting training for clients as required by the contract, and completing inspection and maintenance work. 10. Participation in the verification and development of documents provided within the framework of the contract (preventive maintenance plan, list of system elements for daily visual maintenance, electrical diagrams, drawings, etc. 11. Preparation of internal and external documentation regarding the inventory management, control and replenishment of the spare parts warehouse, as well as organization of spare parts procurement in response to customer requirements. 12. Ensuring all on-site operations comply with safety specifications and requirements. 13. Taking the lead in handling additional customer demand projects (such as software function adjustments, equipment design changes and other related needs. 14. Submission of internal work reports and statements in accordance with requirements.

1. Identify business opportunities and customer pain points in supply chain scenarios across the U.S. retail, e-commerce, logistics, and manufacturing industries. 2. Focus on solutions including but not limited to warehouse automation, climbing robots, and other logistics technology products. 3. Work closely with presales and delivery teams to design integrated solutions, and take ownership of commercial communication, bidding and contract signing, as well as key account relationship management. 4. Analyze and define regional and industry sub-segments and corresponding customer profiles within the U.S. market. 5. Develop localized sales strategies for the U.S. market and achieve assigned sales targets. 6. Leverage experience in developing large enterprise (B2B) customers in the U.S., with a strong partnership mindset, goal orientation and execution capability. 7. Optimize customer acquisition channels and sales strategies through analysis of products, industries and organizational structures; build mechanisms for problem-solving and best-practice accumulation, enhance the sales system, and ensure the achievement of business objectives.