菜鸟菜鸟-Last Mile Operation Management尾程运营管理-美国洛杉矶
任职要求
1. Bachelor's degree or above, with bilingual proficiency in Chinese and English as working languages.
2. Possesses experience in logistics supplier management and coordination, along with a solid understanding of US parcel networks and cross-border business operations.
3. Minimum of 5 years of experience in the logistics industry, including at least 3 years of hands-on experience in last-mile operation management in the local market. Prior experience in cross-border logistics is highly desirable.
1. 本科及以上学历，中、英文双语作为工作语言；
2. 具有物流供应商管理和协调经验，对美国当地包裹网络及跨境业务有一定的认知；
3. 5年以上物流工作经验，3年以上当地市场尾程运营管理经验，有跨境物流相关经验优先；工作职责
1.Continuously optimize last-mile products based on headquarters' and national-level product and sales strategies, leveraging high-quality last-mile service capabilities to facilitate transactions for cross-border merchants and enhance buyer experiences. 2. Proactively monitor core metrics of last-mile products, promptly identify and resolve issues to elevate merchants' logistics experiences. 3. Streamline and standardize operational processes, implementing a closed-loop system for exceptions, and enhance efficiency through digital operations. 4. Consistently develop a service provider evaluation system, enhancing product capabilities and establishing a core competitive edge in the market through high-quality management and collaboration with service providers. 1、根据总部及国家维度的产品及销售策略持续优化尾程产品，通过高质量的尾程服务能力，助力跨境商家业务成交，并提升买家体验； 2、主动监控尾程产品核心指标，及时发现问题，解决问题，提升商家物流体验； 3、优化和标准化业务流程，实现异常的闭环，通过数字化运营提升效率； 4、持续构建服务商评估体系，通过高质量的服务商管理和合作，提升产品能力，建立市场核心竞争能力；
1.Continuously optimize last-mile products based on headquarters' and national-level product and sales strategies, leveraging high-quality last-mile service capabilities to facilitate transactions for cross-border merchants and enhance buyer experiences. 2. Proactively monitor core metrics of last-mile products, promptly identify and resolve issues to elevate merchants' logistics experiences. 3. Streamline and standardize operational processes, implementing a closed-loop system for exceptions, and enhance efficiency through digital operations. 4. Consistently develop a service provider evaluation system, enhancing product capabilities and establishing a core competitive edge in the market through high-quality management and collaboration with service providers. 1、根据总部及国家维度的产品及销售策略持续优化尾程产品，通过高质量的尾程服务能力，助力跨境商家业务成交，并提升买家体验； 2、主动监控尾程产品核心指标，及时发现问题，解决问题，提升商家物流体验； 3、优化和标准化业务流程，实现异常的闭环，通过数字化运营提升效率； 4、持续构建服务商评估体系，通过高质量的服务商管理和合作，提升产品能力，建立市场核心竞争能力；
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；
Key Responsibilities 1. Responsible for developing and introducing last-mile delivery resources in North America. 2. Lead business negotiations, cost estimation, and performance evaluation, ensuring high-quality delivery operations in collaboration with the operations team. 3. Design and manage commercial partnership models and contract structures aligned with business processes. 4. Draft, review, negotiate, and manage English-language contracts to ensure full compliance and performance execution. 5. Oversee resource management and portfolio optimization, introducing innovative resource allocation strategies.
1. Cross-Border E-commerce Logistics Operations - CEE (Central East EU) Route: Formulate rational operational strategies and detailed execution plans based on the requirements of e-commerce business and the supply of service products from logistics providers, ensuring a tailored approach to operational excellence. 2. Coordination & Accountability: Oversee the management of local service providers and facilitate internal collaboration, taking responsibility for cost efficiency, transit times, and customer satisfaction along the CEE route. You will be instrumental in addressing operational issues and fostering seamless communication between internal and external clients. 3. End-to-End Logistics Optimization: Immerse yourself in every facet of the cross-border logistics chain (from destination airport in Europe to final consumers), exerting meticulous control over each stage. Act as the representative in driving continuous improvement and refinement of processes and systems. 4. Operational Exceptions & Project Delivery: Manage and resolve a variety of operational anomalies, exercise strong control over local logistics expenses, and successfully execute project-based tasks assigned by the company 职位描述： 1.跨境电商物流运营-东欧路向，根据电商业务需求及物流服务商的服务产品供给，给出合理的运营策略，精细化运营方案； 2.负责协调当地服务商管理运营问题，及协调内部的合作沟通，对东欧线路成本、时效以及客户体验负责； 3.深入跨境物流全链路各环节，把控每个环节，作为业务方对流程和系统进行不断优化和完善 4.处理各类运营异常，管控本地物流成本，及完成公司安排的项目性工作