阿里巴巴全球速卖通事业部(AliExpress)-Last mile operation-物流部
任职要求
1. Bachelor's Degree or higher, with bilingual proficiency in English and Chinese for effective business communication in all aspects: listening, speaking, reading, and writing. Fluent in local native language will be plus 2. CEE (Central East EU) Exposure: Possess experience living or working in the CEE region, coupled with a deep understanding of the local e-commerce landscape, customs procedures, distribution models, warehousing practices, and key logistics players. 3. Extensive Industry Experience: A minimum of 3 years' experience in cross-border logistics, with a preference for candidates holding a track record in leading export e-comme…
工作职责
1. Cross-Border E-commerce Logistics Operations - CEE (Central East EU) Route: Formulate rational operational strategies and detailed execution plans based on the requirements of e-commerce business and the supply of service products from logistics providers, ensuring a tailored approach to operational excellence. 2. Coordination & Accountability: Oversee the management of local service providers and facilitate internal collaboration, taking responsibility for cost efficiency, transit times, and customer satisfaction along the CEE route. You will be instrumental in addressing operational issues and fostering seamless communication between internal and external clients. 3. End-to-End Logistics Optimization: Immerse yourself in every facet of the cross-border logistics chain (from destination airport in Europe to final consumers), exerting meticulous control over each stage. Act as the representative in driving continuous improvement and refinement of processes and systems. 4. Operational Exceptions & Project Delivery: Manage and resolve a variety of operational anomalies, exercise strong control over local logistics expenses, and successfully execute project-based tasks assigned by the company 职位描述： 1.跨境电商物流运营-东欧路向，根据电商业务需求及物流服务商的服务产品供给，给出合理的运营策略，精细化运营方案； 2.负责协调当地服务商管理运营问题，及协调内部的合作沟通，对东欧线路成本、时效以及客户体验负责； 3.深入跨境物流全链路各环节，把控每个环节，作为业务方对流程和系统进行不断优化和完善 4.处理各类运营异常，管控本地物流成本，及完成公司安排的项目性工作
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；
1.负责全球供应链的物流采购策略制定，优化成本以及服务商资源池。包含平台物流服务商管理、服务商的准入、准出及考核，维护平台与服务商的良好商务关系，实现双方战略共赢。 2.负责采购平台运力，通过分析竞对价格、市场动态及价格、成本拆解等策略，预测物流成本趋势。根据业务场景需求，丰富优化运力资源，为交易订单的物流履约提供有竞争力的运力资源。 3.与履约、运营、产研、客服等团队保持良好的互动，为客户提供有确定性、有竞争力的高质量客户服务体验。 4.负责维护平台采购系统的运价更新，保证100%及时率与准确率。 5.持续观测海外重点物流市场，结合业务场景需求，进行商务拓展，为网站交易与国家化策略提供丰富的物流运力供给。
-端外增长策略制定 -负责百度地图在端外小红书，抖音，微信微博等端外渠道的用户增长策略设计，提升端外对地图内容业务的认知、拉动端外转端内活跃度，提升品牌曝光 -渠道运营与效果优化 -社交媒体(小红书、抖音、微信)等渠道的投放策略，监控ROI并持续优化投放效率 -设计裂变传播链路(如H5活动、小程序分享、KOL合作)，提升用户自然增长与社交传播效能 -生态合作与资源整合 -拓展与外部平台资源置换、联合活动等创新玩法 -推动百度地图与集团内兄弟产品(如百度App、好看视频)的协同增长，设计跨端用户引流方案 -数据驱动与策略迭代 -建立端外增长数据看板，分析渠道质量、用户转化路径及LTV(用户生命周期价值)，动态调整资源分配策略 -通过A/B测试优化落地页、广告素材、活动规则等关键环节，提升转化效率 -行业洞察与创新探索 -追踪行业端外增长趋势(如短视频营销、AI互动广告)，探索新技术与新场景在地图增长中的应用 -结合节假日、热点事件策划爆款传播活动(如春节跨城导航补贴、暑期旅游季联合推广)
1.Continuously optimize last-mile products based on headquarters' and national-level product and sales strategies, leveraging high-quality last-mile service capabilities to facilitate transactions for cross-border merchants and enhance buyer experiences. 2. Proactively monitor core metrics of last-mile products, promptly identify and resolve issues to elevate merchants' logistics experiences. 3. Streamline and standardize operational processes, implementing a closed-loop system for exceptions, and enhance efficiency through digital operations. 4. Consistently develop a service provider evaluation system, enhancing product capabilities and establishing a core competitive edge in the market through high-quality management and collaboration with service providers. 1、根据总部及国家维度的产品及销售策略持续优化尾程产品，通过高质量的尾程服务能力，助力跨境商家业务成交，并提升买家体验； 2、主动监控尾程产品核心指标，及时发现问题，解决问题，提升商家物流体验； 3、优化和标准化业务流程，实现异常的闭环，通过数字化运营提升效率； 4、持续构建服务商评估体系，通过高质量的服务商管理和合作，提升产品能力，建立市场核心竞争能力；