阿里巴巴全球速卖通事业部(AliExpress)-Last mile operation-物流部

1.Continuously optimize last-mile products based on headquarters' and national-level product and sales strategies, leveraging high-quality last-mile service capabilities to facilitate transactions for cross-border merchants and enhance buyer experiences. 2. Proactively monitor core metrics of last-mile products, promptly identify and resolve issues to elevate merchants' logistics experiences. 3. Streamline and standardize operational processes, implementing a closed-loop system for exceptions, and enhance efficiency through digital operations. 4. Consistently develop a service provider evaluation system, enhancing product capabilities and establishing a core competitive edge in the market through high-quality management and collaboration with service providers. 1、根据总部及国家维度的产品及销售策略持续优化尾程产品，通过高质量的尾程服务能力，助力跨境商家业务成交，并提升买家体验； 2、主动监控尾程产品核心指标，及时发现问题，解决问题，提升商家物流体验； 3、优化和标准化业务流程，实现异常的闭环，通过数字化运营提升效率； 4、持续构建服务商评估体系，通过高质量的服务商管理和合作，提升产品能力，建立市场核心竞争能力；

1.Continuously optimize last-mile products based on headquarters' and national-level product and sales strategies, leveraging high-quality last-mile service capabilities to facilitate transactions for cross-border merchants and enhance buyer experiences. 2. Proactively monitor core metrics of last-mile products, promptly identify and resolve issues to elevate merchants' logistics experiences. 3. Streamline and standardize operational processes, implementing a closed-loop system for exceptions, and enhance efficiency through digital operations. 4. Consistently develop a service provider evaluation system, enhancing product capabilities and establishing a core competitive edge in the market through high-quality management and collaboration with service providers. 1、根据总部及国家维度的产品及销售策略持续优化尾程产品，通过高质量的尾程服务能力，助力跨境商家业务成交，并提升买家体验； 2、主动监控尾程产品核心指标，及时发现问题，解决问题，提升商家物流体验； 3、优化和标准化业务流程，实现异常的闭环，通过数字化运营提升效率； 4、持续构建服务商评估体系，通过高质量的服务商管理和合作，提升产品能力，建立市场核心竞争能力；

1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；

Job Requirements: 1. Local Logistics Network Development and Management •Responsible for the selection, negotiation, contract management, and operational optimization of logistics service providers (e.g., couriers, last-mile delivery, warehouse providers) for AliExpress in Brazil. •Build an efficient and cost-effective delivery network to ensure timely logistics coverage across core and remote areas in Brazil. •Monitor KPIs of logistics providers (delivery success rate, transit time, damage rate, complaint rate), and drive continuous improvement. 2. Warehouse and Distribution Operations Optimization •Manage local warehouses (owned or 3PL partners), optimizing inventory turnover, sorting efficiency, and outbound speed. •Develop local delivery strategies including standard shipping, express delivery, and reverse logistics (returns and exchanges). •Optimize delivery routes to reduce logistics costs and enhance user experience. 3. Logistics Product and User Growth Support •Design logistics service solutions for the Brazilian market (e.g., free shipping, guaranteed delivery times) to improve user conversion and repeat purchase rates. •Collaborate with the local AliExpress sales team to develop logistics support plans for major promotional events. •Analyze user feedback on logistics experience and drive improvements in logistics services and internal processes. 4. Cost Control and Data Analysis •Regularly analyze logistics cost structures (transportation, warehousing, last-mile delivery), and develop strategies for cost reduction and efficiency improvement. •Use data monitoring (e.g., order fulfillment time, error rate) to identify issues and drive improvements. 5. Cross-functional Collaboration •Work closely with local business, customer service, and product teams in Brazil to resolve logistics-related issues. 职位要求： 1. 本地物流网络建设与管理 - 负责AliExpress在巴西的物流服务商（如快递、最后一公里配送、仓库服务商）的筛选、谈判、合同管理及运营优化。 - 建立高效且经济的配送网络，确保覆盖巴西核心城市及偏远地区的物流时效。 - 监控物流服务商KPI（妥投率、时效、破损率、客诉率），推动持续改进。 2. 仓配运营优化 - 管理本地仓库（如自营仓或3PL合作仓），优化库存周转、分拣效率及出库时效。 - 制定本地配送策略，包括标准配送、加急配送、逆向物流（退换货）。 - 优化配送路径以降低物流成本并提升用户体验。 3. 物流产品与用户增长支持 - 设计巴西市场的物流服务方案（如免费配送、时效承诺），提升用户转化和复购率。 - 与AE本地平台销售团队协作，针对大促制定物流保障方案。 - 分析用户物流体验反馈，推动物流服务商和内部流程优化。 4. 成本控制与数据分析 - 定期分析物流成本结构（运输、仓储、末端配送），制定降本增效策略。 - 通过数据监控（如订单履约时效、异常率）发现问题并推动改进。 5. 跨团队协作 - 与巴西本地业务、客服、产品团队紧密配合，解决物流异常问题。 - 对接平台技术团队，优化物流系统。