菜鸟菜鸟-Quality Control-Singapore Operation Support
任职要求
1. Advanced skill in Microsoft, SQL, and other data science related programming;
2. Bachelor's or Master's degree in business analytics, logistics; or proven experience in business intelligence, data analysis, or supply chain operations.
3. Strong analytical and problem-solving skills, with proficiency in data analysis and statisti…工作职责
1. Quality control and customer experience management; 2. Develop and implement performance metrics and key performance indicators (KPIs) to measure the efficiency, quality of logitics services, as well as customer experience. 3. Collect and analyze operational and business data; including performance metrics, process flows, and business related information, to identify trends, patterns, and areas of improvement. Utilize solid analysis techniques and tools to draw meaningful insights from the data, to support decision-making and manage vendors. 4. Conduct root cause analysis to identify the underlying reasons for inefficiencies, bottlenecks, and operational challenges. Collaborate with cross-functional teams to investigate and address the root causes, implementing corrective actions and process improvements. 5. Identify opportunities for process optimization and reengineering to streamline operations, reduce costs, and improve productivity. Collaborate with stakeholders to implement process changes, utilizing lean methodologies and best practices.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking for Java Software Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. Key Responsibilities: 1. Design solutions involving integration with multiple systems and services. 2. Develop high volume, high performance, low latency and reliable mission critical applications. 3. Write maintainable, robust, and testable code. 4. Perform code and test case review. 5. Implement processes, solutions or tools to improve software delivery and quality. 6. Able to adopt latest software development trends and industry best practices.
1.Quality Screening for New Suppliers in Tours and Ticketing products: Enhance existing supplier qualification standards by developing and implementing criteria to ensure new third-party suppliers in Oceania meet quality excellence. 2.Performance Monitoring: Track and evaluate supplier quality and performance, offering feedback and guidance for improvement. 3.Supplier Mapping: Analyze third-party supplier backgrounds, strengths to identify potential in-depth collaboration opportunities. 4.Issue Resolution: Promptly address and resolve quality-related issues with suppliers, implementing corrective actions to prevent future occurrences. 5.Documentation and Reporting: Maintain detailed records of quality assessments, supplier performance, and corrective actions, providing weekly reports. 6.Continuous Improvement: Identify and apply best practices to enhance supplier quality processes, and collaborate with the product team for system updates if needed. 7.Collaboration: Work closely with internal teams, including Operations and Business Development, to ensure quality control efforts align with overall business objectives.
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；
1. 负责Lazada CRM策略运营，以PUSH等触达通道提升用户召回访问和活跃度，达成DAU增长目标 2. 根据用户行为反馈及时进行数据分析，挖掘关键场景和PUSH推荐效率，持续优化内容推送质量 3. 洞察用户生命周期，基于个性化场景化需求进行流量调度分配，建立完整的用户触达策略体系 4. 和产品、算法、东南亚本地运营等团队紧密合作，提炼用户需求，推动方案和产品能力的产出，并数据验证效率，持续迭代 1. Responsible for CRM strategy operations, utilizing channels such as PUSH notifications to enhance user activeness and improve user experience. 2. Conduct business data analysis based on user's lifecycle routine to establish comprehensive and personalized user recall strategy framework. 3. Closely work with local Southeast Asian operation teams to execute the growth strategy and continuously optimizing the quality of content. 4. Cooperate with product and algorithm teams to enhance product capability and continually iterating for improvement.