字节跳动云计算技术支持专家-火山引擎
社招全职5年以上AWQV地点：上海状态：招聘
任职要求
1、计算机科学或者相关专业，5年以上传统/DevOps/开发/售后/技术服务工作经验； 2、熟悉两种以上相关领域 ，相关领域有Linux操作系统、Windows操作系统、网络、数据库(MySQL、SQL server、PostGreSQL、Oracle、MongoDB、Redis、Cassandra、ClickHouse)、中间件(ElasticSearch、Kafka、RocketMQ、Rabbit…
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工作职责
1、为客户提供技术支持服务，负责疑难问题的快速定位、问题分析解决； 2、整理输出官方技术文档与解决方案，指导用户合理使用云产品； 3、良好的沟通能力，关注细节，主观能动性强，具有以客户为中心的理念。
包括英文材料
DevOps+
https://roadmap.sh/devops
Step by step guide for DevOps, SRE or any other Operations Role in 2025
https://zhuanlan.zhihu.com/p/562036793
DevOps中的Dev指的是Development（开发），Ops指的是Operations（运维），用一句话来说，DevOps就是打通开发运维的壁垒，实现开发运维一体化。
Linux+
https://ryanstutorials.net/linuxtutorial/
Ok, so you want to learn how to use the Bash command line interface (terminal) on Unix/Linux.
https://ubuntu.com/tutorials/command-line-for-beginners
The Linux command line is a text interface to your computer.
https://www.youtube.com/watch?v=6WatcfENsOU
In this Linux crash course, you will learn the fundamental skills and tools you need to become a proficient Linux system administrator.
https://www.youtube.com/watch?v=v392lEyM29A
Never fear the command line again, make it fear you.
https://www.youtube.com/watch?v=ZtqBQ68cfJc
Windows+
[英文] Windows 10 Tutorial
https://www.tutorialspoint.com/windows10/index.htm
This tutorial gives you all the indepth information on this new operating system and its procedures.
SQL+
https://liaoxuefeng.com/books/sql/introduction/index.html
什么是SQL？简单地说，SQL就是访问和处理关系数据库的计算机标准语言。
https://sqlbolt.com/
Learn SQL with simple, interactive exercises.
https://www.youtube.com/watch?v=p3qvj9hO_Bo
In this video we will cover everything you need to know about SQL in only 60 minutes.
MySQL+
https://juejin.cn/post/7190306988939542585
这是一篇 MySQL 通关一篇过硬核经验学习路线，包括数据库相关知识，SQL语句的使用，数据库约束，设计等。
[英文] MySQL Tutorial
https://www.mysqltutorial.org/
your go-to resource for mastering MySQL in a fast, easy, and enjoyable way.
https://www.youtube.com/watch?v=5OdVJbNCSso
MySQL SQL tutorial for beginners
https://www.youtube.com/watch?v=7S_tz1z_5bA
This beginner-friendly course teaches you SQL from scratch.
Oracle+
[英文] Oracle Tutorial
https://www.oracletutorial.com/
On this website, you can learn Oracle Database fast and easily.
https://www.youtube.com/watch?v=QHYuuXPdQNM&list=PL_c9BZzLwBRJ8f9-pSPbxSSG6lNgxQ4m9
MongoDB+
https://learnxinyminutes.com/mongodb/
MongoDB is a NoSQL document database for high volume data storage.
https://studio3t.com/academy/#courses
The fastest way to learn MongoDB
https://www.youtube.com/watch?v=c2M-rlkkT5o
This video will give you and introduction to MongoDB in 1 Hour. Afterwards I recommend exploring aggregation, replication, and sharding.
https://www.youtube.com/watch?v=ExcRbA7fy_A&list=PL4cUxeGkcC9h77dJ-QJlwGlZlTd4ecZOA
You'll learn how to use MongoDB (a NoSQL database) from scratch. You'll also learn how to integrate it into a simple Node.js API.
Redis+
[英文] Developer Hub
https://redis.io/dev/
Get all the tutorials, learning paths, and more you need to start building—fast.
https://www.runoob.com/redis/redis-tutorial.html
REmote DIctionary Server(Redis) 是一个由 Salvatore Sanfilippo 写的 key-value 存储系统，是跨平台的非关系型数据库。
https://www.youtube.com/watch?v=jgpVdJB2sKQ
In this video I will be covering Redis in depth from how to install it, what commands you can use, all the way to how to use it in a real world project.
Cassandra+
[英文] Learn Cassandra
https://teddyma.gitbooks.io/learncassandra/content/index.html
This book step-by-step guides developers to understand what Cassandra is, how Cassandra works and how to use the features and capabilities of Apache Cassandra 2.0.
https://www.freecodecamp.org/news/the-apache-cassandra-beginner-tutorial/
In this tutorial I will introduce you to Apache Cassandra, a distributed, horizontally scalable, open-source database.
https://www.youtube.com/watch?v=J-cSy5MeMOA
Apache Cassandra is an open source NoSQL distributed database.
ClickHouse+
[英文] Advanced Tutorial
https://clickhouse.com/docs/tutorial
Learn how to ingest and query data in ClickHouse using the New York City taxi example dataset.
https://www.youtube.com/watch?v=FtoWGT7kS-c
ClickHouse is an open-source column-oriented DBMS for online analytical processing that allows users to generate analytical reports using SQL queries in real-time.
https://www.youtube.com/watch?v=Rhe-kUyrFUE&list=PL0Z2YDlm0b3gcY5R_MUo4fT5bPqUQ66ep
中间件+
https://www.youtube.com/watch?v=1oWPUpMheGk
ElasticSearch+
https://www.youtube.com/watch?v=a4HBKEda_F8
Learn about Elasticsearch with this comprehensive course designed for beginners, featuring both theoretical concepts and hands-on applications using Python (though applicable to any programming language). The course is structured in two parts: first covering essential Elasticsearch fundamentals including index management, document storage, text analysis, pipeline creation, search functionality, and advanced features like semantic search and embeddings; followed by a practical section where you'll build a real-world website using Elasticsearch as a search engine, working with the Astronomy Picture of the Day (APOD) dataset to implement features such as data cleaning pipelines, tokenization, pagination, and aggregations.
Kafka+
https://developer.confluent.io/what-is-apache-kafka/
https://www.youtube.com/watch?v=CU44hKLMg7k
https://www.youtube.com/watch?v=j4bqyAMMb7o&list=PLa7VYi0yPIH0KbnJQcMv5N9iW8HkZHztH
In this Apache Kafka fundamentals course, we introduce you to the basic Apache Kafka elements and APIs, as well as the broader Kafka ecosystem.
RocketMQ+
https://www.baeldung.com/apache-rocketmq-spring-boot
In this tutorial, we’ll create a message producer and consumer using Spring Boot and Apache RocketMQ, an open-source distributed messaging and streaming data platform.
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相关职位
社招JFAV1
团队介绍：字节跳动基础架构团队主要负责公司云基础建设，支撑着字节跳动旗下多款APP产品，如抖音、今日头条、番茄小说、西瓜视频、飞书、剪映等，同时也负责支持火山引擎公有云业务。迄今为止，我们通过云技术管理着百万量级的服务器构成的超大数据中心；我们通过字节深度优化的Kubernetes管理超过千万容器实例支持10万+微服务；我们还通过丰富的存储产品矩阵，如NewSQL、NoSQL、云存储等治理EB级的数据资产；我们积极拥抱开源和创新的软硬件架构，致力于构建业界领先的云基础设施，为整个公司的业务和客户发展保驾护航。我们热切期待对技术有追求、对大型系统有深刻见解的同学加入基础架构团队一起构建基础设施系统。 1、负责公有云、混合云等云产品业务前端开发工作； 2、参与通用组件、中后台建站、研发效能等工程化建设； 3、深入发掘和分析业务需求，撰写技术方案和系统实现。
更新于 2018-07-19上海
社招3年以上A54226
1、负责火山引擎计算和存储产品的售后服务支持，为客户提供高效优质的服务体验； 2、面向火山引擎客户，在计算、存储技术方向提供专业的咨询、精准指导，并深入阐释相关技术问题；同时，有效收集用户反馈信息，进行汇总提炼，为产品的持续优化提供有力支撑与驱动； 3、负责对客户问题作出快速响应，针对复杂问题，即时与技术专家或研发团队展开直接合作，通过紧密协作确保问题得以高效、妥善解决，保障客户业务的正常运转； 4、助力团队进行知识库与技术文档的沉淀工作。
更新于 2025-02-19北京
社招2年以上A22025
1、负责火山引擎头部客户的一线服务支持，通过飞书群与企业群聊的方式，为头部客户提供高效优质的服务体验； 2、针对公有云产品为客户提供稳定性保障服务、技术咨询服务，以及需求定制服务； 3、负责快速处理一线工程师升级的问题，针对复杂问题与技术专家或者研发直接合作，确保问题得到高效解决； 4、负责帮助团队沉淀知识库与技术文档，协助团队其他小组闭环云基础产品方向的客户问题； 5、协助管理者推动流程、工具体系的优化，定期为一线工程师进行产品培训。
更新于 2025-01-27西安
社招A13861
1、支持火山引擎数据库业务，实现数据库产品矩阵填充、功能快速对齐； 2、负责数据库产品控制台、数据库生态产品维护迭代，不断为企业客户提供更新更好用的数据库功能和体验； 3、致力于打造性能卓越、质量可靠、体验丝滑的PC端使用体验，从工程化、设计模式、端到端、全链路等各个维度追求业内最佳实践。
更新于 2024-02-21北京