友邦保险Specialist, Employee Services

工作描述

Deliver reliable, compliant, and employee centric HR services for AIA China employees as assigned by team leader and head. This role is the frontline face of HRSSO—executing end to end Employee Services transactions (onboarding/offboarding, employee data changes, document management, benefits/social insurance & housing fund coordination, case/knowledge management), ensuring accuracy, timeliness, and privacy compliance. The Specialist partners closely with HRBPs, COEs, Payroll, and vendors, and proactively drives self service adoption via Workday and standardized SOPs to elevate employee experience and operational efficiency.
Roles and Responsibilities:

1) Employee Lifecycle & Case Management
• Handle day‑to‑day HR inquiries via approved channels; achieve SLA on first‑contact resolution and escalation pathways.
• Execute lifecycle transactions for the targeted internal clients: onboarding, probation, transfers, promotions, personal data changes, leaves/attendance adjustments, and separations, ensuring Workday data accuracy and evidence completeness.
• Coordinate pre‑boarding and day‑1 logistics with vendors or local teams.
• Manage exit processes and ensure payroll input cutoff compliance.

2) Payroll Inputs & Statutory Programs
• Prepare and validate HR/payroll inputs (allowances, overtime, deductions, taxable items) for the assigned service group; reconcile with supporting evidence.
• Liaise with designated vendors for PRC social insurance or any other related regulatory upda…