友邦保险Sr. System Analyst, GenAI Application

工作描述

Work with business users and other development teams to deal with technical solutions design, coding and deployment (e.g. Python, Database and web applications)，especially AI-powered intelligent claims review solutions (e.g. LLM, RAG, Agent/Workflow, Multimodal). 
Provide strong maintenance support, including model performance monitoring, prompt engineering iteration, and system reliability enhancement to make sure the existing claim AI applications running smoothly and efficiently.

Roles and Responsibilities:

1. GenAI Claims Assessment — Application Development (30%)
• Elicit and analyze business requirements, translating claims workflows into AI-ready technical specifications.
• Design and implement Python-based AI services covering multimodal material recognition (documents, images), structured information extraction, and RAG-powered clause retrieval.
• Develop case analysis, rule validation, risk alert, and review opinion generation modules using LLM reasoning and prompt engineering.
• Build and maintain Agentic workflows with multi-step reasoning, tool calling, and seamless integration with core claims systems and rule engines.
• Establish LLM evaluation and monitoring dashboards (accuracy, hallucination rate, latency, cost) to ensure review conclusions are traceable, auditable, and production-reliable.
• Support GenAI claims assess…