阿里巴巴LAZADA-Product Compliance-Bangkok
任职要求
1. Bachelor’s degree or higher in Statistics, Mathematics, Computer Science, Law, or a related field; at least 3 years of experience in data analysis or risk governance on internet platforms;
2. Proficient in SQL or other analytical tools; strong data sensitivity with the ability to efficiently extract, analyze, and interpret data, develop actionable solutions, and drive implementation;
3. Fluent in English, capable of using it as a working language for…工作职责
1. Responsible for compliance governance of restricted and prohibited products on the Alibaba International E-commerce platform; 2. Risk control rule development: Collect, research, and analyze laws and regulations in target markets regarding high-risk product categories; improve product admission and listing standards, product review rules, and product governance strategies. Focus on proactive risk prevention and rule development for high-risk scenarios and categories to reduce negative feedback and compliance incidents; 3. Cross-functional solution collaboration: Work closely with legal, middle-office, and other teams to assess product compliance risks by integrating requirements from domestic and international regulations, religious beliefs, public sentiment, and other factors. Design short- and long-term risk control solutions, and coordinate resources to ensure effective implementation; 4. Governance mechanism building: Establish communication mechanisms with industry stakeholders and a review process for rule and strategy development. Integrate governance solutions across product risk domains, lead special initiatives targeting key issues, achieve effective control over non-compliant merchants and products, drive innovation projects, cultivate model compliant merchants, and foster a healthy, sustainable merchant ecosystem. 1. 负责阿里国际电商平台，商品禁限售合规治理 2. 风控规则建设：收集，调研和梳理目标国家市场关于风险类目商品的法律法规，完善商品准入/发布规范、商品品审核规则、商品治理策略等，聚焦前置降发生和高危场景/品类的规则建设，减少负反馈问题产生; 3. 解决方案协同能力：协同法务、中台等，结合国内外法规要求、宗教信仰、舆情等，研判商品合规风险，设计短期和长期风控解决方案，并协调资源确保有效落实 4. 协同机制建设：建设与行业沟通机制、规则策略生产评议机制，整合商品风险域治理方案、牵头做重点问题专项治理，实现违规商家商品的有效管控，推进创新项目落地，打造行业经营标杆商家，建设良好商家经营业态
We are looking for a versatile and impact-driven Regional Infra & Operations Insights Analyst to join our Regional Retail team and help shape how we organize, activate and leverage data across our Retail Business Unit. This role is ideal for someone who thrives on both building solid data foundations and delivering clear business insights. Your first mission will be to take ownership of our information architecture, covering designing reliable pipelines, ensuring structure and accessibility, and preparing our environment for scale. Over time, your focus will expand to include performance insights and advanced analytics, turning raw information into visibility, insights and actions, as well as managing data-related key projects under Retail function. As part of a fast-moving AI-powered organization, you will work with cutting-edge tools and collaborate with brilliant minds from our product, operations and commercial teams. To truly make an impact in this role, we are looking for a future team member who can innovate at scale, team-up to shape strategy, does what's right, embodying the core value of supporting others and anticipating challenges. Key Pillars of the Role Information Architecture You will be responsible for designing, building, optimizing, and scaling our data pipelines and models. This includes mapping our current setup, streamlining access to high-quality insights and collaborating with technical teams to ensure a secure and scalable infrastructure. Governance & Quality Assurance You will be able to independently establish and enforce data reliability practices, ensuring clean, consistent and compliant standards on top of investigating root causes of any discrepancy and deploying necessary fixes. This includes documenting logic, definitions and usage guidelines for key datasets. Dashboarding The role involves initiating, developing, and maintaining dashboards that enhance clarity and empower cross-functional decision-making. You will help define key metrics and make performance visible through self-service reporting tools. Analytical Insights Performing deep-dives and ad-hoc analyses to address business challenges, unlock insights and uncover opportunities will be a key part of the role, with a strong emphasis on simplifying complexity to support our leadership, commercial and operations teams. Cross-functional Collaboration Acting as a business partner with diverse teams across product, operations, commercial and regional leadership to align priorities, define success metrics and turn data into actionable business results. Ad-Hoc Project Driver You will lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities, enhancing user experience or identifying performance improvement opportunities.
• Manage Thai product compliance operation teams and processes to ensure effective workflow. • Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, and service level agreements. • Actively and continuously improve workflow and resource management to ensure effective use of resources and adherence to service level agreements. • Develop resource and hiring plans to ensure we acquire the right number of qualified personnel who can onboard in a timely manner. • Provide focused feedback loops for teams based on performance and quality data. Develop and reward strong performers. • Analyze key business levers to identify trends and proactively take action to improve efficiency and quality. • Work with tech teams to articulate and prioritize feature needs for systems and tools. • Recruit top-quality employees. Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders. • Lead or participate in local and global projects.
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users. The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment and Content related risks (Prohibited and Controlled Goods, IP infringement products, hate speech etc). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment and content. Responsibilities: - Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc. - Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies. - Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement. - Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues). - Make data-driven recommendations on prioritization of controls for platform governance and product compliance. - Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform. - Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues. - Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.
About Miravia : Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow. We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates. Key Responsibilities: 1.Product Compliance Strategy & Execution Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight. Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards. Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy. Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports. Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions. Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements. 2.User-Generated Content (UGC) Compliance Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines. Establish content policies and moderation workflows, balancing user expression with safety. Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives. Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution. Partner with Product and Data teams to implement UGC compliance tools. 3.Cross-Functional Leadership Advise senior leadership on compliance risks, trends, and mitigation strategies. Drive process improvements through data analysis, automation, and stakeholder feedback. Manage compliance-related projects end-to-end, ensuring alignment with business goals.