阿里巴巴Alibaba International Digital Commerce Group-CRM Tool Product Manager-Seoul
任职要求
3-7 years of relevant experience
Understanding of CRM tools and customer experience domains including CRM, data, and automation
Ability to interpret key marketing metrics such as visits, conversions, LTV
Data-driven problem-solving and decision-making capabilities
Document planning and SQL utilization skills
Communication skills for effective collaboration with diverse organizations
(Preferred) Experience in marketing operations ba…工作职责
The User Growth organization plans products that increase customer acquisition and engagement, developing various marketing products including CRM, Affiliate, and membership programs. [Job Responsibilities] ■ CRM Product Planning and Strategy Development (80%) Establish strategy and roadmap for CRM tools and plan key features Derive new features and improvement ideas based on market/competitive environment analysis Set data-driven KPIs and monitor performance Lead projects through collaboration with cross-functional teams including marketing, development, and data ■ CRM Operations and Continuous Improvement (20%) Review CRM marketing team requirements and incorporate features Conduct feature QA and operational improvements based on data analysis User Growth组织是策划提高客户流入、活跃度产品的部门，开发包括CRM、联盟营销、会员制等在内的多样化营销产品。 [工作内容] ■ CRM产品策划及策略制定（80%） 制定CRM工具的策略及路线图，策划主要功能 基于市场/竞争环境分析提出新功能及改进建议 设定数据驱动的KPI并监控业绩 与营销、开发、数据等跨职能团队协作，引领项目 ■ CRM运营及持续改进（20%） 审查CRM营销团队需求并反映功能 进行功能质量检查及基于数据分析的运营改进
1、与业产研一起推进核心项目的整体目标战略规划、协调与执行，确保项目按时、按质完成 2、制定项目管理流程和需求管理流程，优化相应的管理工具和办法，提升组织协调效率和研发效能 3、与技术团队、业务部门紧密合作，确保项目需求清晰，风险得到妥善管理 4、监控项目进度，定期汇报项目状态，及时识别并解决项目中出现的问题 5、推动跨部门沟通与协作，确保项目目标与公司战略一致 1、Responsible for overall product&tech planning, coordination, and execution of key projects, ensuring timely and quality completion. 2、Develop project management processes, optimize project management tools to enhance tech efficiency. 3、Collaborate closely with technical teams and business departments to ensure clear project requirements and effective risk management. 4、Monitor project progress, regularly report project status, and promptly address issues that arise. 5、Facilitate cross-departmental communication and collaboration to align project goals with company strategy.
1、根据阿里巴巴国际站亚太台港的销售团队发展情况，设计直销团队和代理商的培训及人员成长计划。 2、参与培训体系的搭建，完善直销和代理商销售团队的培训计划、培训制度及培训流程及落地，运营学习平台。 3、根据业务的发展情况，整合，设计和开发多元的学习资源。 4、发展内部讲师，包括内部讲师招募，培育及激励等。通过讲师管理策略的设计和落地，提升讲师授课质量和资源利用率；
•About the Role: You will be responsible for operating integrated “store-as-warehouse” fulfillment centers and managing multiple delivery models—including next-day, early-morning, and instant delivery—to ensure stable and timely order fulfillment. •Key Responsibilities: o Operate fulfillment centers within online supermarket, ensuring smooth picking, packing, and handoff processes. o Manage daily operations across multiple delivery modes and maintain service quality. o Establish basic operational standards and conduct routine quality checks. o Coordinate closely with logistics partners and store teams to improve on-time delivery and customer satisfaction.
● You will shape O2O’s product assortment and seller ecosystem—defining category strategies while partnering with both large and small merchants to deliver a reliable, diverse product catalog. ● Key Responsibilities ○ Define category-specific product pools (fresh, pantry, beauty, FMCG, etc.) and set selection, pricing, and rotation strategies. ○ Curate bestseller lists, seasonal bundles, and scenario-based assortments (e.g., “Family Dinner Kit”). ○ Serve as the primary partner for key account, enabling joint assortment planning, inventory alignment, and promotions. ○ Equip sellers with SaaS toolkits, operational playbooks, training, and performance dashboards. ○ Monitor seller health metrics (stockouts, ratings, fulfillment speed) and drive continuous improvement.