阿里巴巴LAZADA-Senior Associate-Organizational Culture
任职要求
Candidate Profile • Bachelor's degree or higher. • Minimum 5 years of experience in internal communications, employee engagement, or organizational culture within a fast-paced, multinational environment. • Proven track record in designing and executing large-scale internal campaigns and employee events. • Strong portfolio demonstrating multimedia production skills, including content creation (e.g., video, graphics, and…
工作职责
Job Title: Senior Associate, Organizational Culture Location: Singapore Reports to: Head of Organizational Culture, Lazada Group Role Purpose Drive Lazada’s internal culture and employee experience through internal communications and signature engagement initiatives that embody our values, strengthen connection, and make Lazada a great place to work. Key Responsibilities 1. Internal Communications • Develop and implement an integrated internal communications strategy across digital and traditional channels to align employees with business priorities and reinforce Lazada's employer brand. • Own end-to-end management of corporate communication platforms-including content creation, editorial coordination, and timely publication-ensuring consistency between internal and external messaging. • Establish robust two-way feedback mechanisms (e.g., town halls, focus groups, informal listening) to capture employee sentiment and inform organizational decisions. 2. Employee Experience & Engagement Programs • Design and deliver innovative employee engagement programs for Lazada Regional and Singapore-based teams, centered on meaningful work, a positive workplace culture, and recognition. • Lead the planning and execution of high-impact company-wide events that create memorable "Lazada signature experiences" and foster community. • Champion Lazada's culture as an active member of the People team-modeling, promoting, and embedding our values in everyday practices.
Responsibilities/Focus Areas: The Head of Sales (BD) is responsible for the national wide and export business (excluding the defined markets of the Head of Vertical & Applications) of products and systems. • Identification and provision of market, industry, and customer requirements as well as competitor information • Define and execution of the sales strategy (incl. the go-to-market strategy for direct and indirect channels) • Define BTAs with the associated regions in coordination with the BU GM/CM • Ensure the achievement of business targets • Setting up a pricing strategy that approved by BU GM/CM and OC GM • Support regions in structuring their sales/BD organization • Proposal management and order execution for system business in accordance with the CRM – Sell process • Alignment with Operation company to ensure delivery reliability. • Internal Collaboration & Compliance: • • Acting as BU representative in region to ensure business growth in collaboration with regional sales team • • Foster collaboration with cross-functional teams and implement governance frameworks for compliance in business development activities. • • Develop reporting mechanisms for performance tracking and promote best-practice sharing to enhance business development effectiveness and productivity. • Leadership & Team Management: • Lead and manage EA Sales (BD) teams, ensuring role clarify, provide coaching, direction, and performance management in line with business targets and • fostering a high-performance culture, ensure EA Sales (BD) teams are positioned for success with high productivity and effectively. KPIs: • BTA achievement • BU end-to-end profitability • BU Pipeline quantity & quality • HitRate • Monthly forecast quality • NPS
We are WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalisation of the modern services industry globally. We have a shared purpose ‘to make it easy to do business anywhere'. Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. We are looking for a passionate individual who has Training and Quality Assurance experience to join our team and ensure that our Customer Success Managers are well trained and maintain the highest standards of service quality. Job Description: As a Customer Success Training and Quality Assurance Specialist at WorldFirst, you will be reporting directly to the Head of Quality Assurance and Complaints. Your responsibilities will encompass both training and quality assurance aspects. This role will cover training Customer Success Managers in Asia, the UK and Europe. There is also a small element of dealing with customer complaints. If you are passionate about training and quality assurance in the field of customer service, we encourage you to apply for this position. Key Responsibilities: 1. Training: • Conduct orientation sessions for new hires to introduce them to the company's values, culture, and expectations. • Deliver and create training materials and resources to support ongoing learning and development. • Collaborate with the CSM team leaders to identify opportunities for process improvements and training needs. As well as other members throughout the company. • Ensure that associates understand the regulatory requirements that are expected of them within the region in which they are based 2. Quality Assurance: • Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails, and chats. • High proficiency in the English language, this role will require reviewing emails and chats for grammar and spelling mistakes. Also ensuring the right tone and structure is used. • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards • Analyse data and prepare reports on quality assurance findings, identifying areas for improvement. • Conducting Root Cause Analysis to identify and evaluate quality trends, and contributing to the improvement of controls and reports. • Reporting any compliance failures to the Head of Quality and Complaints. 3. Complaints Handling: • To handle and manage complaints within the regions mentioned previously, experience is not required as training will be given.
The EMEA On site Sanctions Compliance Officer will play a key role in ensuring the organization's compliance with international sanctions regulations, particularly within the UK, Europe and Middle East regions. This position involves implementing and monitoring sanctions controls, advising on sanctions related matters, and mitigating risks associated with sanctions violations. Key responsibilities: 1. Sanctions Compliance Program Implementation: Develop, maintain, and implement sanctions compliance policies, procedures, and frameworks tailored to the EMEA region. Ensure adherence to local and international sanctions regulations, including but not limited to EU, UK, and US OFAC sanctions. 2. Screening Escalations: Investigate potential sanctions hits, escalating as necessary, and recommend appropriate action. 3. Advisory Support: Provide subject matter expertise to internal teams on sanctions compliance, including business units, legal, and risk management. Assess sanctions risk for new products, services, and partnerships in the EMEA region. 4. Training and Awareness: Develop and deliver sanctions compliance training for employees and key stakeholders. Promote a culture of compliance within the organization. 5. Risk Assessment and Reporting: Conduct annual entity level sanctions risk assessments and policy gap analyses. Prepare and present reports to senior management and relevant committees on sanctions compliance matters. 6. Regulatory Interaction: Liaise with regulators and law enforcement agencies regarding sanctions inquiries, audits, or investigations. Ensure timely and accurate regulatory reporting related to sanctions. 7. Incident Management: Manage sanctions-related incidents, including breach investigations and remedial actions. Maintain records of sanctions-related decisions and activities for audit purposes. 8. Collaboration: Work closely with Global compliance teams to ensure consistency and alignment with group-wide sanctions policies. Collaborate with Tech and Data teams to enhance sanctions screening and data quality controls. Reporting Line Report to the EMEA and Americas Sanctions Compliance Officer
At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is driving business growth through its strong global supply chain capabilities. With expanding cross-border business and team growth, we are seeking a Node Operations Specialist to help manage global cross-border operation nodes originating in China and other regions, a key initiative in our global supply chain network. This role is within the Global Logistics organization. We are looking for talent with experience and knowledge in the cross-border logistics industry, proven ability to manage and drive warehouse service partners to achieve or exceed goals and expectations, strong analytical capabilities, exceptional communication, and project management skills. The ideal candidate should have a can-do attitude and ability to solve problems independently while dealing with ambiguity, obstacles, and time constraints. Safety, quality, customer experience, and productivity/efficiency will be key focus areas. As a Node Operations Specialist, you will be responsible for supporting operations management at origin (China and other regions) including: 1) Managing warehouse service provider (3PL) performance through pre-defined mechanisms to track and investigate exceptions, implement solid actions, and standardize processes to ensure sustainable, data-driven results. 2) Collecting and preparing data and reports, including KPIs and other in-process indicators, providing full visibility to the team. 3) Designing and establishing efficiency reporting mechanisms continuously based on business needs and driving data quality. 4) Conducting data deep dives and driving continuous improvement with support from the operations manager to enhance overall supply chain efficiency. 5) Collaborating with the business intelligence team on QuickSight report design and data validation, supporting team data requirements.