阿里巴巴LAZADA-Seller Operation-韩国

Workstation Pipeline and Project Management: 1. Manage Product Planning and Pipeline and set priority based on input from both commercial and Product stakeholders 2. Ensure delivery of key Product Developments based on priority through effective project management. 3. Lead Overall Workstation project cadences both internal project team and Business Stakeholders 4. Define RACI on every steps of Product development from discovery to Hypercare stage. 5. Continuously capture resent commercial priorities and identify required Workstation update to support most updated business need 1.管理产品规划与流程，根据商业和产品相关利益者提供的信息确定优先级。 2.通过有效的项目管理，确保按照优先级交付关键产品开发成果。 3.引领整个工作站项目节奏，协调内部项目团队和业务相关利益者。 4.明确产品开发从发现阶段到后期维护阶段每个环节的责任分配（RACI）。 5.持续了解最新的商业重点事项，确定工作站需要进行的更新，以满足最新的业务需求 。 Workstation Governance: 1. Oversee overall Workstation end-to-end design consistency from data / metric definition, user journey 2. Design and Manage user workstation users and roles access 工作站管理： 从数据/指标定义、用户流程等方面，全面监督工作站自始至终的设计一致性。 设计并管理工作站用户及其角色权限。 Workstation Adoption and Feedback Management 1. Drive Overall Workstation adoption, key products and key target users through effective dashboarding, review and update to stakeholders. 2. Collaborate with Product Team to manage feedback through effective ticket management and engagement with users 3. Build continuous feedback loop of development-adoption-feedback for product improvement 工作站推广与反馈管理 通过有效的信息展示面板、向相关方汇报及更新情况，推动工作站整体、关键产品以及关键目标用户群体的采用率提升。 与产品团队合作，通过有效的问题跟踪管理以及与用户互动来管理反馈。 建立“开发-推广-反馈”的持续反馈循环机制，以改进产品 Users Capability 1. Be Center of Excellence on Workstation skills and collaborate with Commercial Academy and country stakeholders to continuously improve Awareness and users Workstation skills to increase overall adoption. 2. Build efficient users reference materials through in platform product e.g. Ai bot or off platform e.g. Commercial Academy Library in collab with product team and Commercial Academy team. 用户能力提升 成为工作站技能方面的卓越中心，与商务学院及各国相关方合作，不断提高用户对工作站的认知度和使用技能，以提升整体使用率。 与产品团队和商务学院团队合作，通过平台内产品（如人工智能机器人）或平台外资源（如商务学院图书馆）制作高效的用户参考资料。 Key Stakeholder Management - Product and Tech : Ensure alignment of PRD and timely delivery of product, ensure effective product feedback and upgrade - Commercial Excellence Managers : Ensure alignment and delivery of BRD, UAT, Roll out, Training Materials and Product Adoption - Commercial Academy : Ensure robust Workstation training repository, Communication, training execution and users recognition - Regional BU/Operation : Ensure business requirement are updated and reflected in WS in collaboration with CE Managers. - Country SO and Commercials : Ensure effective enggagement through at the right stage of product development as per RACI, continous improvement through feedback and adoption review. 关键相关方管理 -产品与技术团队：确保PRD对齐，按时交付产品，并落实有效反馈以推动升级。 -商务团队：确保BRD对齐并完成UAT、推广、培训材料及产品落地。 -商务学院：完善工作站培训资源库，推进沟通、培训执行和用户认可。 -区域业务/运营部门：协同卓越商务经理，确保业务需求及时更新并体现在工作站中。 -国家营销团队：依据RACI，在产品开发关键阶段有效参与，通过反馈和采用情况评审推动持续改进

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.