阿里巴巴AliExpress-Logistics Operations-São Paulo, Brazil
任职要求
Qualifications: •Education: Bachelor’s degree or higher, with preference for majors in logistics management, supply chain, or business administration. •Experience: •At least 3 years of experience in e-commerce logistics operations, with a solid understanding of the logistics ecosystem in Brazil. •Preference given to candidates with experience at local e-commerce platforms or in managing logistics operations in the Brazilian market. •Languages: •Fluency in Portuguese is required (mandatory). •English as a working language. •Mandarin Chinese is a plus. •Project Management Experience: Demonstrated ability to lead logistics service optimization initiatives. Core Competencies •In-depth knowledge of the e-commerce logistics market in Brazil; familiar with major logistics providers, their characteristics, and operational models. •Data-driven mindset with proficiency in using tools like Excel for logistics data analysis. •Experience in contract negotiation, supplier management, and cost optimization. •Ability to work in a fast-paced e-commerce environment and efficiently handle urgent logistics issues. 招聘要求 **硬性条件** - 学历：本科及以上，物流管理、供应链、商业管理相关专业优先。 - 经验： - 3年以上电商物流运营经验，熟悉巴西本地物流生态。 - 有本地电商平台或本地电商物流管理经验优先。 - **语言：葡萄牙语流利（必备），英语可作为工作语言，会中文优先考虑。** 具备项目管理经验，能推动物流服务优化专项 **核心能力** - 熟悉巴西电商物流市场，了解主要物流服务商的特点及运营模式。 - 数据驱动思维，熟练使用Excel等分析工具进行物流数据分析。 - 具备合同谈判、供应商管理及成本优化经验。 - 适应电商快节奏，能高效处理突发物流问题。"
工作职责
Job Requirements: 1. Local Logistics Network Development and Management •Responsible for the selection, negotiation, contract management, and operational optimization of logistics service providers (e.g., couriers, last-mile delivery, warehouse providers) for AliExpress in Brazil. •Build an efficient and cost-effective delivery network to ensure timely logistics coverage across core and remote areas in Brazil. •Monitor KPIs of logistics providers (delivery success rate, transit time, damage rate, complaint rate), and drive continuous improvement. 2. Warehouse and Distribution Operations Optimization •Manage local warehouses (owned or 3PL partners), optimizing inventory turnover, sorting efficiency, and outbound speed. •Develop local delivery strategies including standard shipping, express delivery, and reverse logistics (returns and exchanges). •Optimize delivery routes to reduce logistics costs and enhance user experience. 3. Logistics Product and User Growth Support •Design logistics service solutions for the Brazilian market (e.g., free shipping, guaranteed delivery times) to improve user conversion and repeat purchase rates. •Collaborate with the local AliExpress sales team to develop logistics support plans for major promotional events. •Analyze user feedback on logistics experience and drive improvements in logistics services and internal processes. 4. Cost Control and Data Analysis •Regularly analyze logistics cost structures (transportation, warehousing, last-mile delivery), and develop strategies for cost reduction and efficiency improvement. •Use data monitoring (e.g., order fulfillment time, error rate) to identify issues and drive improvements. 5. Cross-functional Collaboration •Work closely with local business, customer service, and product teams in Brazil to resolve logistics-related issues. 职位要求： 1. 本地物流网络建设与管理 - 负责AliExpress在巴西的物流服务商（如快递、最后一公里配送、仓库服务商）的筛选、谈判、合同管理及运营优化。 - 建立高效且经济的配送网络，确保覆盖巴西核心城市及偏远地区的物流时效。 - 监控物流服务商KPI（妥投率、时效、破损率、客诉率），推动持续改进。 2. 仓配运营优化 - 管理本地仓库（如自营仓或3PL合作仓），优化库存周转、分拣效率及出库时效。 - 制定本地配送策略，包括标准配送、加急配送、逆向物流（退换货）。 - 优化配送路径以降低物流成本并提升用户体验。 3. 物流产品与用户增长支持 - 设计巴西市场的物流服务方案（如免费配送、时效承诺），提升用户转化和复购率。 - 与AE本地平台销售团队协作，针对大促制定物流保障方案。 - 分析用户物流体验反馈，推动物流服务商和内部流程优化。 4. 成本控制与数据分析 - 定期分析物流成本结构（运输、仓储、末端配送），制定降本增效策略。 - 通过数据监控（如订单履约时效、异常率）发现问题并推动改进。 5. 跨团队协作 - 与巴西本地业务、客服、产品团队紧密配合，解决物流异常问题。 - 对接平台技术团队，优化物流系统。
Responsibilities: 1. Manage and oversee the logistics and customs clearance processes of platform products from China to Brazil, ensuring compliance with Brazilian laws and regulations. 2. Coordinate relationships with Brazilian customs, logistics providers, and government agencies to enhance clearance quality and efficiency. 3. Track changes in customs policies and regulations in the Brazilian market to ensure compliance and forward-thinking business operations. 4. Address issues in cross-border e-commerce clearance operations such as inspections, timeliness, customer complaints, and key processes. 5. Develop and execute strategies to optimize tariffs and logistics costs, improving AliExpress's competitiveness in the Brazilian market. 6. Provide training in cross-border customs matters to enhance the professional capabilities of team members. 1. 管理和监督平台产品从中国到巴西的物流和关务清关流程，确保遵守巴西的相关法律法规。 2. 协调与巴西海关、物流供应商及政府机构的关系，推动清关品质与效率提升。 3. 跟踪巴西市场的关务政策和规则的变化，确保平台业务的合规性和前瞻性。 4. 解决在跨境电商清关运营中遇到的清关查验、时效、客诉、节点等问题。 5. 制定和执行关税及物流成本优化策略，提高速卖通在巴西的市场竞争力。 6. 提供跨境关务方面的培训，提升团队成员的专业能力。
The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards. Key responsibilities include: Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units) Supervising case queues, distributing workload, and ensuring efficient response times Acting as the primary point of escalation for complex or sensitive cases Ensuring complete and accurate documentation of incidents and shift handovers Collaborating with fellow coordinators to ensure operational consistency across shifts Supporting management with insights, reports, and performance data Monitoring SOP compliance and promoting continuous process improvement Partnering with Training, Quality, and Workforce teams to optimize team performance The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.
Alibaba Group Alibaba Group’s mission is to make it easy to do business anywhere. We operate leading online and mobile marketplaces in consumer and business-to-business commerce, as well as cloud computing and other services. We are committed to developing a technology-driven commerce ecosystem for the benefit of consumers, merchants and service providers. Alibaba Group Legal Department The Alibaba Group legal department has been recognized as a leading in-house team globally for its commercial, intellectual property and transactional work. The team comprises more than 300 staff spread throughout business groups as well as corporate level activities such as general commercial, IP, litigation, employment, M&A and investment. The largest team of lawyers works in Hangzhou, and we also have lawyers in other cities in Mainland China, as well as Hong Kong, Paris, Madrid, London, Sao Paulo, Mexico, South East Asia, and the U.S., etc. Many of our lawyers are at least bilingual and have worked in other leading companies and law firms. The legal work is dynamic, fast-paced and challenging. Position Sought We seek to hire a commercial legal counsel or senior legal counsel who will be a key member of the growing legal team supporting AliExpress’ global consumer facing e-commerce platform and services. The attorney will be based in our Hangzhou headquarters. The key areas and requirements that we are looking for are those listed below: Primary Responsibilities 1. Reporting to General Counsel, AliExpress, advise on legal aspects of the platform’s international expansion of current and proposed new e-commerce offerings. 2. Provide advice to business teams on legal aspects of the implementation of commercial agreements, business models and strategies, business operations, marketing activities, and product offerings. 3. Research local laws and regulations in relevant local jurisdictions and manage outside counsel. 4. Provide advice on platform compliance, product listing compliance, local and cross border logistics, import/export, and payment acceptance. 5. Negotiate, draft, and review contracts and commercial agreements. 6. Develop in-house legal tools and policies, and conduct trainings to business units.
Job Description: 1.Cross-border E-commerce Logistics Operations: Develop and implement operational strategies and refined operational plans based on business requirements and the service offerings of logistics providers. 2.Coordination & Management: Coordinate with local courier service providers to resolve operational issues, manage internal cross-departmental communication, and ensure accountability for route costs, delivery times, and customer experience. 3.Process Optimization: Deeply engage with all stages of the cross-border logistics chain, oversee each link, and continuously optimize business processes and systems as the operational stakeholder. 4.Problem Resolution & Compliance: Address operational anomalies, control local logistics costs, and complete project tasks assigned by the company. 1. 跨境电商物流运营，根据电商业务需求及物流服务商的服务产品供给，给出合理的运营策略，精细化运营方案； 2. 负责协调当地快递服务商管理运营问题，及协调内部的合作沟通，对线路成本、时效以及客户体验负责； 3. 深入跨境物流全链路各环节，把控每个环节，作为业务方对流程和系统进行不断优化和完善； 4. 处理各类运营异常，管控本地物流成本，及完成公司安排的项目性工作。