阿里巴巴LAZADA-Manager-Online Operation

1.销售流程优化：熟悉连锁品牌团队BD“找约谈签上运”全流程和作业痛点，建立标准化运营流程，提高团队运营效率； 2.销售工具建设：识别制约销售人效提升的关键点，推动产研团队搭建销售工具并落地应用； 3.商家工具建设：识别商家需求和痛点，推动商家端产品能力优化，帮助商家线上运营提效； 4.项目管理：以项目管理方式，保障关键业务流程和产品能力可有效落地执行，充分调动策略、产品、运营团队资源，驱动连锁品牌团队达成业务目标。 What You'll Do: 1.Sales Process Optimization: Familiarize with the entire "find-interview-sign-onboard-operate" process and operational pain points of the franchise brand team BD, and establish standardized operational processes to enhance team efficiency. 2.Sales Tool Development: Identify key points that constrain the improvement of sales productivity, and drive the product and research teams to build and implement sales tools. 3.Merchant Tool Development: Identify merchant needs and pain points, and promote optimization of merchant-side product capabilities to enhance online operational efficiency for merchants. 4.Project Management: Use project management methods to ensure effective execution of key business processes and product capabilities. Fully mobilize resources from strategy, product, and operation team to drive the franchise brand team in achieving business objectives.

1.销售流程优化：熟悉SMB品牌团队BD“找约谈签上运”全流程和作业痛点，建立标准化运营流程，提高团队运营效率； 2.销售工具建设：识别制约销售人效提升的关键点，推动产研团队搭建销售工具并落地应用； 3.商家工具建设：识别商家需求和痛点，推动商家端产品能力优化，帮助商家线上运营提效； 4.项目管理：以项目管理方式，保障关键业务流程和产品能力可有效落地执行，充分调动策略、产品、OB团队资源，驱动SMB品牌团队达成业务目标。 Job Responsibilities - We'll trust you to: 1. Sales Process Optimization: Understand the whole BD process and operation pain points of the SMB team, promote the production and research team to build sales tools, establish a standardized operation process, and improve the team's operational efficiency. 2. Sales Tool Development: Identify key points that constrain sales productivity improvement, and drive the product and research teams to develop and implement sales tools. 3. Merchant Tool Development: Identify merchant needs and pain points, and promote optimization of merchant-side product capabilities to enhance online operational efficiency for merchants. 4. Project Management: Utilize project management to ensure the successful implementation of key business goals and strategies. Mobilize resources from the strategy, product, and operations teams to effectively support the SMB team in achieving its business goals.

1、对小鹏海外客户体验负责，包含用户调研、结果分析、问题传递、闭环管理等一系列工作； 2、负责海外保有客户NPS调研，保证调研过程及数据传递符合海外合规要求； 3、熟悉VOC数据分析方法，有效定位服务体验及产品体验TOP问题，有效传递给各国家端及业务端； 4、设计体验问题闭环管理流程，协同产品团队实现线上化，跟进问题闭环进度； 5、输出海外客户体验周报、月报，问题专项分析方案，组织周期汇报会议。 1. Be responsible for XPENG's overseas customer experience, including a series of work such as user research, result analysis, problem transmission, and closed-loop management. 2. Be responsible for the NPS research of overseas existing customers to ensure that the research process and data transmission comply with overseas compliance requirements. 3. Be familiar with VOC data analysis methods, effectively identify the top issues in service experience and product experience, and effectively transmit them to each country side and business side. 4. Design the closed - loop management process for experience issues, collaborate with the product team to realize online operation, and follow up on the progress of problem closure. 5. Produce weekly and monthly reports on overseas customer experience and special analysis plans for problems, and organize periodic reporting meetings.

Responsibilities： Product Planning & Design: Responsible for the overall planning and design of software products in the supplier collaboration and management (SRM) domain. Develop product roadmaps, ensuring product functionalities meet internal customer needs and business objectives. Requirements Analysis & Management: Conduct in-depth research on current business scenarios related to supplier collaboration, including but not limited to supplier sourcing, registration, supplier development process management, supplier quality management, evaluation, and claims. Collect and analyze user requirements, write Product Requirements Documents (PRDs), and coordinate resources to ensure successful implementation of requirements. Project Advancement & Coordination: Develop project plans, track project progress, promptly resolve issues that arise during projects, and ensure timely and high-quality product delivery. Product Optimization & Iteration: Monitor user feedback and relevant data after product launch, continuously optimize product features and performance, enhance user experience, and drive product iteration and upgrades. Market Research & Competitor Analysis: Conduct regular market research, analyze industry-related products, discern industry trends, and provide a decision-making basis for product innovation and optimization. Cross-departmental/Team Collaboration & Communication: Collaborate with business, development, algorithm (AI/data science), and operations teams to ensure a clear understanding of product planning and align team goals.