阿里巴巴Project Korea-Traffic Operation-Seoul

Responsible for the design of supply chain marketing collaboration and sales planning products. By deconstructing traffic and marketing systems, connect business plans and goals with sales planning, marketing, and traffic promotion activities. Translate business objectives into sales plans that provide certainty for inventory planning, ensuring accuracy in sales forecasting and reliability in supply chain replenishment. Design systematic product solutions and establish a structured retail supply chain product system. Based on industry trends and business development goals, design scenario-based marketing tools and supply chain collaboration mechanisms. Drive cross-departmental resource integration to ensure product solutions are effectively implemented in key scenarios such as merchant operations and inventory management. Continuously enhance the certainty of marketing strategies, traffic mechanisms, and the supply chain system. Lead the construction of mid- to long-term product architecture. While ensuring product flexibility, build a scalable platform for supply chain marketing collaboration. Promote data standardization and process automation to develop industry-leading scenario-based solutions.

As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. ● Key Responsibilities ○ Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. ○ Manage traffic acquisition and conversion across core channels (mobile app, mini-program). ○ Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). ○ Post-purchase support, including complaint resolution and refund handling, to close the experience loop. ○ Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey. 职位概述 作为用户运营经理，您将主导 O2O超市平台的用户全生命周期管理，通过数据驱动的策略和场景化运营，提升用户活跃度、复购率与满意度。 核心职责 制定并执行用户增长策略，包括裂变活动、新客激励、沉默用户召回等； 管理App及小程序等核心流量渠道的用户获取、转化与留存； 策划高时效性营销场景（如“清晨早餐包”“深夜应急补给”），提升即时需求满足率； 主导售后服务流程，高效处理客诉与退款，建立体验修复机制； 与产品、数据团队协作，定义关键指标（如NPS、复购率），持续迭代用户体验。

• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market

1、需求管理规范制定及落实 协同销售、产品、供应等各方诉求和流程，负责制定公司的需求管理规范，包括需求分类、提报频次与节奏、准确性指标、各方职责等；在日常工作中推动需求管理规范的落实和更新 2、需求对接及应答 对接销售线，构建销售PPL、大客户需求、紧急/突发需求的收集和输出机制；对接产品线，协同产品线按管理规范进行需求信息和诉求的输入，对产品线提货进行审核确认；编制需求FCST传递至下游部门，对销售线、产品线关于资源及供需相关问题，牵头各部门协商解决方案并应答 3、重点大客与项目管理 对接国际业务线，保障国际业务大客和重点项目的供需；为“销售/产品/供应”实际提货需求做好低成本计划储备 4、协同优化供需链路 基于需求信息，明确对交付SLA和供应LT的要求，管理对销售线、产品线的需求满足度及资源服务满足度，构建高效供需链路 Job Description: 1. Demand Management Standardization and Implementation Collaborate with sales, product, supply chain, and other stakeholders to establish the company's demand management standards, including demand classification, reporting frequency and pace, accuracy indicators, and responsibilities of all parties involved; Promote the implementation and updating of requirements management standards in daily work 2. Requirement docking and response Connect with sales , establish a collection and output mechanism for sales PPL, major customer needs, and emergency/sudden needs; Integrate product , collaborate with product to input demand information and appeals according to management standards, and review and confirm product line pick-up; Develop FCST requirements and communicate them to downstream departments. Lead the negotiation and response of various departments regarding resource and supply-demand related issues in the sales and product 3. Key clients and project management Connect with international business to ensure the supply and demand guarantee of international business clients and key projects; Prepare low-cost plan reserves for actual delivery needs of "sales/products/supply" 4. Collaborative optimization of supply and demand chain Based on demand information, clarify the requirements for delivery SLA and supply LT, manage the satisfaction of demand and resource services for sales and product , and build an efficient supply and demand chain