阿里巴巴Project Korea-Buyer Opeartions Manager-Seoul
任职要求
Bachelor's degree or higher in business administration, marketing, data science, or a related field is preferred. At least 5 years of experience in customer lifecycle management or buyer operations with a mandatory background in e-commerce. Strong analytical skills with the ability to interpret data and derive actionable insights. Experience with CRM systems and tools; familiarity with data analysis software is preferred. Excellent project management skills, capable of driving initiatives in a dynamic environment. Proficiency in Korean or English, with strong communication and interpersonal skills.
工作职责
Design and implement user lifecycle management strategies for the e-commerce platform, responsible for enhancing overall user engagement, activity, and purchase depth. Analyze buyer data and behavior to identify trends and opportunities for increasing engagement and satisfaction. Collaborate with cross-functional teams, including marketing and customer service, to design and execute targeted campaigns and initiatives. Monitor and evaluate the performance of CLM projects, providing regular reports and suggestions for improvement. Utilize CRM tools to manage buyer interactions and personalize communication strategies. Ensure alignment of CLM activities with overall business objectives and customer experience goals.
Support daily commercial operations for Local Korean market, including product management, pricing strategy execution, and promotion collaboration; Assist in monitoring sales data, analyzing operational metrics, and driving business goal achievement; Coordinate with category managers and cross-functional teams to implement supply chain, inventory, and order execution processes; Participate in the execution of commercial projects and process optimization to improve overall operational efficiency; Communicate and coordinate with suppliers and partners to ensure compliance and smooth transaction processes; Support the development of operational strategies and improvement plans based on market feedback.
Develop and execute traffic acquisition strategies to increase website visits and user conversion rates. Analyze traffic data to identify trends and opportunities, optimizing operational strategies accordingly. Collaborate closely with marketing, product, and technology teams to drive cross-departmental traffic growth projects. Manage and optimize online advertising campaigns, including SEM, SEO, social media, and display ads. Develop A/B testing plans and make optimization adjustments based on test results. Monitor and report on key traffic metrics, providing regular analysis reports and improvement suggestions.
• Lead the product planning and execution of the platform’s recommendation system to improve the accuracy and effectiveness of personalized recommendations. • Analyze user behavior and purchase data to identify needs and preferences, and optimize recommendation algorithms accordingly. • Collaborate with data scientists and engineering teams to drive the development and enhancement of recommendation algorithms. • Develop and manage the product roadmap, ensuring timely delivery of projects that meet quality standards. • Monitor key performance indicators of the recommendation system, provide optimization suggestions, and implement improvement plans. • Work with marketing and user experience teams to ensure that recommendation product features align with the overall user experience.
1. Lead the planning and execution of the e-commerce platform's search product to enhance the relevance of search results and improve user experience. 2. Analyze user search behavior and data to identify optimization opportunities and improve search algorithms accordingly. 3. Collaborate with technical teams to drive the development and optimization of the search engine, including the application of natural language processing and machine learning technologies. 4. Develop and manage the search product roadmap, ensuring timely delivery of projects that meet quality standards. 5. Monitor key performance indicators of the search system, providing regular analysis reports and improvement suggestions. 6. Work closely with product, marketing, and user experience teams to ensure that search product functionalities align with the overall strategy.