阿里巴巴AliExpress-Logistics Operation-Poland
任职要求
1. Bachelor's Degree or higher, with bilingual proficiency in English and Chinese for effective business communication in all aspects: listening, speaking, reading, and writing. Fluent in local native language will be plus 2. CEE (Central East EU) Exposure: Possess experience living or working in the CEE region, coupled with a deep understanding of the local e-commerce landscape, distribution models, warehousing practices, and key logistics players. 3. Extensive Industry Experience: A minimum of 3 years' experience in logistics, with a preference for candidates holding a track record in leading e-commerce companies, express delivery services, or specialized parcel lines. 4. Analytical Acumen: Demonstrate strong analytical skills and logical thinking abilities (has basic SQL skills), excelling in problem analysis and deconstruction to drive data-driven decisions. 5. Personality & Resilience: Sense of entrepreneurship with a capacity to thrive under pressure, demonstrating a high level of efficiency in task execution and a proactive approach to challenges. 职位要求： 1.本科以上，商务沟通等级的英文听说读写能力；懂中文和当地语言优先考虑 2.东欧当地生活/工作经历，熟悉东欧当地电商市场、配送、仓储等物流模式及主要物流商； 3.3年以上物流工作经验，有电商、快递、专线小包公司履历优先 4.有较好的数据分析能力 （熟悉SQL），逻辑思维能力，擅长分析及拆解问题 5.具备一定创业精神，抗压能力，做事有效率
工作职责
1. Local to Local E-commerce Logistics Operations - Polish Market: Establish operation process and management mechanism from scratch for the local to local business to support the growth strategy from the ecommerce side. 2. Coordination & Accountability: Oversee the management of local service providers and facilitate internal collaboration, taking responsibility for cost efficiency, transit times, and customer satisfaction. You will be instrumental in addressing operational issues and fostering seamless communication between internal and external clients. 3. End-to-End Logistics Optimization: Immerse yourself in every facet of the logistics chain (from merchant to final consumers), exerting meticulous control over each stage. Act as the representative in driving continuous improvement and refinement of processes and systems. 4. Operational Exceptions & Project Delivery: Manage and resolve a variety of operational anomalies, exercise strong control over local logistics expenses, and successfully execute project-based tasks assigned by the company 职位描述： 1. 本对本电商物流运营-波兰市场，从0搭建运营流程和管理体系予以支持电商平台的业务发展； 2.负责协调当地服务商管理运营问题，及协调内部的合作沟通，对线路成本、时效以及客户体验负责； 3.深入物流全链路各环节，把控每个环节，作为业务方对流程和系统进行不断优化和完善 4.处理各类运营异常，管控本地物流成本，及完成公司安排的项目性工作
1. Track and visualize key operational metrics in dashboards and reports to support logistics performance improvement. 2. Reconcile invoices from partner companies with internal data; identify and resolve anomalies. 3. Maintain accurate cost and KPI dashboards; support regular financial reporting and audits. 4. Build tools and dashboards to support workforce management at sort centers. 5. Support modeling and forecasting for partner operations, including cost, volume, and performance indicators. 6. Develop tools (e.g., Excel/VBA-based) to simulate the impact of business decisions on costs and KPIs. 7. Assist with presentations, annual budgeting, market research, and other strategic operations initiatives.
1. Conduct thorough analysis of Kuwait market demands, including but not limited to service products, merchant needs, and customer experience. Produce insight reports and design localized SLA standards based on insights. 市场洞察：看清科威特市场需求，不限于服务产品、商家需求、客户体验等，输出市场洞察报告，并基于此设计本土适配的履约合同产品SLA。 2. Monitor core competitors' strategic intent and tactics. Analyze market competition dynamics and identify critical business challenges to guide the design and optimization of Kuwait fulfillment strategies. 行业研究：监控核心玩家战略意图及打法，分析市场竞争态势，识别关键业务问题，指导科威特履约策略的设计与优化。 3. Deliver mult-dimensional data research including merchants, users and riders，to enable rapid adjustment and iteration of localized operational strategies for the country，including pricing strategies, subsidy strategies, etc.运营策略支持：调研商家、用户和骑手三端信息，支持科威特属地化运营策略的快速调整与迭代，包括定价策略、补贴策略等。 4.Enhance the market analysis processes, standards, and systems. Broaden internal and external research channels and analytical dimensions to deliver well-substantiated arguments that support business decision-making.搭建分析体系：完善市场分析流程体系与标准，拓宽内外部调研渠道与分析维度，论证扎实，支撑业务决策。
1. Improve Rider Performance and Optimize Delivery Experience: Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. 2. Incentivize Quality Service: Encourage riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system. 3. Differentiated Assessment and Control: Develop differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment. 4. Continuous Improvement and Violation Control: Continuously improve rider performance through training, incentives, and control systems to reduce violations. 5. Data-Driven Problem Solving: Monitor and analyze delivery-related data to identify and resolve potential issues.
1)Collaborate with regional team on partners' KPI target and output, leveraging partner feedback loops to enhance goal-setting precision and operational feasibility. 2)Design and optimize synchronization and interaction processes with local team to enhance operational efficiency.