小鹏汽车Sr. Aftersales Manager - Mexico
任职要求
Requirements 1. 8+ years of experience in automotive OEM after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience; 2. rich local after-sales service related third-party resources, as well as after-sales service channel resources; 3. good communication and coordination skills, planning and execution skills; relationship building and maintenance skills; 4. excellent communication skills in English; 5. Accept short-term overseas travel, e.g. China, etc; 6. excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance; 任职要求 1. 8年以上汽车主机厂售后服务领域工作经验，成功的售后服务体系建设及业绩（如配件满足率、售后服务满意度等），新能源车企优先，以及团队管理经验； 2. 丰富的本地售后服务领域相关第三方资源，以及售后服务渠道资源； 3. 良好的沟通协调能力、策划能力和执行能力；关系建立和维护能力； 4. 优秀的英语沟通能力； 5. 接受短期海外出差，如中国等； 6. 具备优秀商务沟通协调能力、分析解决问题能力、学习能力等;
工作职责
Responsibilities 1. responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service. 2. Provide support and management to dealers in all aspects such as spare parts, training and claims. 3. supervise dealers' implementation of service standards, and formulate and implement commercial policies. 4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results. 5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability. 6.Responsible for the effective development and implementation of market service activities. 7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry. 1. 负责制定本品牌在墨西哥的售后整体服务策略，建立售后服务能力体系，主要包括配件、保修、技术和服务等。 2. 向经销商提供备件、培训、索赔等各方面的支持与管理。 3. 负责监督经销商对服务标准的落地执行，制定并实施商务政策。 4. 负责经销商售后服务运营信息的收集及分析，提出改进建议并跟踪改进结果。 5. 负责客户满意度的调查，反馈与提升，处理重大客户投诉，推动经销商服务能力的提升。 6.负责市场服务活动的有效开展并执行。 7.本地服务策略制定和实施，保证配件满足率、一次性修复率、售后服务满意度等关键指标达到行业第一梯队。
Act as a domain expert in both HR SaaS (Workday) and HR business process. Lead the implementation, Configuration, and on-going management of Workday HCM, Recruiting, Absence Management, Talent, Performance, Prism, and Integrations. Collaborate with HR, Talent Acquisition, Benefits, OPD, IT and other Key stakeholders to gather requirements and translate them into effective Workday solutions. Provide Technical leadership and expertise in the multiple Workday modules, ensuring the best practices are followed and that the system supports the organization’s needs. Conduct training sessions for HR teams, CoE, and Hiring managers on Workday HCM, Recruiting, Absence, Performance Module. Develop user guides and maintain documentation for configurations, integrations, and processes. Conduct regular audits to ensure data integrity, security, and compliance with global/local HR policies. Troubleshoot and resolve issues related to the Workday modules in a timely and efficient manner. Prepare detailed estimates and test plans based on Functional requirements Analyze, design, document, and test software modifications to existing processes/configurations, reports, forms, extensions, and interfaces in the production environment Develop and maintain documentation for system configurations, processes, and procedures related to Workday, support integration with other systems and processes as they related to Workday. Stay updated with the latest Workday features and functionalities, particularly those related to Recruiting, Core HCM, Absence, Performance management and implement improvements as necessary. Facilitate review sessions with functional owners, subject matter experts and end-user representatives Provide Solutions options for the business to consider, along with pros and cons for each option and recommendation Drive the design, configuration and deployment of new projects & system enhancements Participate in the change management and go live support processes. Work Location: China-Shanghai
职责和责任： 我们正在寻找一位高级c++开发工程师，为腾讯海外游戏工作室设计和开发云上的创新服务/解决方案 我们的内部客户包括内部客户或收购游戏工作室。工作范围包括了解客户的业务需求、收集技术需求、基于领先的行业最佳实践开发参考架构和原型、领导全球各地的实施和部署，以及必要时的问题解决 我们正在寻找的人： 主观能动、自主性、执行力、学习能力强，并具有团队精神 自驱力强，善于表达，充满激情 拥有协作、独立、坚持、灵活和开放精神 以客户为导向 Work Location: China-Shanghai
1.通过不同渠道获取新骑手，完成骑手注册和信骑手的激活。 2.和市场部门、区域团队配合，完成在国家范围内新骑手策略的扩张。 3.搭建和优化线上和线下骑手增长渠道。 4.优化和完善注册流程，提升骑手注册转化，降低合规风险。 1.acquire new fleet through different channels, onboard and activate them in cities national wide. 2.collaborate with marketing, regional teams to expand strategies across the country. 3.build and optimize growth strategies by expanding online and offline channels in different cities. 4.optimize onboarding pipelines to ensure high conversion rate and low compliance risk
▪ 负责出行业务拉美国家分析，支持前线的业务理解、产品体验、用户研究、策略制定等 ▪ 面向整体业务框架构建数据体系，进行指标体系定义、数据建设、异动归因、实验评估等工作 ▪ 理解出行业务商业模式，抽象业务逻辑，探索业务长期趋势和潜在机会 ▪ 通过构建数据来识别关键信息，理解运营诉求、通过多维度信息提供综合决策支持能力 ▪ 探索发现机会点，配合相关团队推动项目/动作落地