蚂蚁金服Ant International-KYC Operations Specialist-Malaysia

This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Documentation Review • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude • Review and ensure that all information and documents collected are good to satisfy regulatory requirements Screening • Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers • Conduct outreach to customers to obtain relevant information to address screening alerts Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews • Perform background checks and conduct interviews with customers • Review and update KYC profiles for existing customers in accordance with the review schedule • Conduct transaction reviews to identify any abnormalities that require further investigations • Investigate and conduct trigger event reviews on existing customers, assess customer’s business and perform AML risk assessment Transaction Monitoring • Reach out to customers to obtain relevant information to address transaction monitoring alerts • Evaluate the completeness of customer’s response and clarify where required • Others • Provide ongoing SME guidance to support the production teams • Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently • Provide support for urgent requests, assist the team in completing ad-hoc projects • Preparation of data to track Book of Work completion and MI reporting Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Here is the corrected and coherent version of the job description: About Us WorldFirst is a leading global payments platform dedicated to making international money transfer and commerce seamless and efficient for businesses worldwide. We leverage cutting-edge technology to break down financial borders and empower our customers to trade globally. The Role We are seeking a highly motivated and detail-oriented Business Growth and Operation Specialist to own and optimize the core user journey: account registration and onboarding for the WorldFirst platform. You will be the crucial bridge between our users, the product, and the business, ensuring that every new customer's first experience is smooth, successful, and sets the stage for long-term engagement. Your primary mission is to drive user acquisition and activation by making the sign-up process as efficient, clear, and user-friendly as possible, while ensuring compliance and security. Key Responsibilities 1. Onboarding Product Management & Optimization - Analyze user behavior data (funnel conversion, time-to-complete, drop-off rates) to identify key areas for improvement. - Collaborate with the Product team and UX/UI designers to propose, specify, and test new features and iterations to the onboarding process. - Collaborate with the Risk team to increase the success rate of account KYB verification, especially for the one-time success rate. - Collaborate with regional teams globally to incorporate region-specific needs. 2. Operational Excellence & User Support - Develop, maintain, and update help center articles, FAQs, and in-product guidance (tooltips, tutorials) for the registration process. - Serve as a subject matter expert for internal teams (Customer Support, Sales, Compliance) on onboarding-related queries and issues. - Monitor the onboarding funnel in real-time, proactively identifying and troubleshooting technical or usability issues that block users. - Manage and iterate on the user verification and KYC process, balancing user convenience with regulatory requirements. 3. Data Analysis & Reporting - Build and maintain dashboards to track key onboarding metrics (e.g., registration completion rate, verification success rate, time-to-first-transaction). - Generate regular reports on onboarding performance, providing actionable insights and recommendations to leadership and cross-functional partners. - Conduct A/B tests on UI copy, form fields, and process flow to optimize for conversion. 4. Cross-functional Collaboration - Work closely with the Compliance & Legal team to ensure the onboarding process adheres to all global and local regulations. - Partner with the Marketing team to ensure a seamless journey from ad click to fully onboarded user. - Liaise with Customer Support to understand common user issues and translate them into product improvements.

We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Unlike traditional bank AML environment, you would have the chance to work and experience how professional AML works in Ant Bank Hong Kong, the second largest technology based digital bank in Hong Kong and also to join the enegetic AML professional team under the market leading global financial group. Job Responsibilities: 1) Conduct Transactional Monitoring, Know-Your-Customer (KYC), Enhance Due Diligence (EDD) and/or name screening for onboarding, periodic and trigger review on bank customers / account opening applicants within the designated Service Level Agreements before escalatoin to MLRO and/or team lead, if needed. 2) Identify and conduct investigation on suspicious transactions which might relate to sanctioned individuals, money laundering or terrorist financing and prepare the investigation and/or due diligence review report on the risk associated during the end to end investigation / due diligence review process of the Bank. 3) Maintain proper AML/CFT KYC documentations and tracking logs for review and audit trial purpose. 4) Prepare documents for internal / external examination and audit review. 5) Assist the Bank's senior management, MLRO, and the team lead in their oversight and compliance with the Group and the Bank's internal policies and external regulations of Hong Kong. 6) Closely work with relevant stakeholders of the Group and the Bank on ad-hoc projects, such as without limitation, ongoing bank side AML/CFT operations control tasks, as assigned by the Bank MLRO and the team lead. 7) Provide staff training on AML/CFT related topics, policies and procedures.