蚂蚁金服Ant International-KYC Senior Specialist-Malaysia
任职要求
• Minimum 6 years of KYC experience working with Corporate Banking clients • Client facing experience is preferred, AML certification is an added advantage • Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage • Good communication skills, proficiency in English and Chinese (verbal and written means) • Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision • An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers • Entrepreneurial mindset – overcome challenges with creative thinking and innovative solutions • High-energy and the ability to thrive in a fast-paced environment • Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels • Client-obsessed, prioritizing customer experience and achieving service excellence • Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence • Embrace continuous learning and development
工作职责
This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Documentation Review • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude • Review and ensure that all information and documents collected are good to satisfy regulatory requirements Screening • Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers • Conduct outreach to customers to obtain relevant information to address screening alerts Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews • Perform background checks and conduct interviews with customers • Review and update KYC profiles for existing customers in accordance with the review schedule • Conduct transaction reviews to identify any abnormalities that require further investigations • Investigate and conduct trigger event reviews on existing customers, assess customer’s business and perform AML risk assessment Transaction Monitoring • Reach out to customers to obtain relevant information to address transaction monitoring alerts • Evaluate the completeness of customer’s response and clarify where required • Others • Provide ongoing SME guidance to support the production teams • Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently • Provide support for urgent requests, assist the team in completing ad-hoc projects • Preparation of data to track Book of Work completion and MI reporting Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams
We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams
Unlike traditional bank AML environment, you would have the chance to work and experience how professional AML works in Ant Bank Hong Kong, the second largest technology based digital bank in Hong Kong and also to join the enegetic AML professional team under the market leading global financial group. Job Responsibilities: 1) Conduct Transactional Monitoring, Know-Your-Customer (KYC), Enhance Due Diligence (EDD) and/or name screening for onboarding, periodic and trigger review on bank customers / account opening applicants within the designated Service Level Agreements before escalatoin to MLRO and/or team lead, if needed. 2) Identify and conduct investigation on suspicious transactions which might relate to sanctioned individuals, money laundering or terrorist financing and prepare the investigation and/or due diligence review report on the risk associated during the end to end investigation / due diligence review process of the Bank. 3) Maintain proper AML/CFT KYC documentations and tracking logs for review and audit trial purpose. 4) Prepare documents for internal / external examination and audit review. 5) Assist the Bank's senior management, MLRO, and the team lead in their oversight and compliance with the Group and the Bank's internal policies and external regulations of Hong Kong. 6) Closely work with relevant stakeholders of the Group and the Bank on ad-hoc projects, such as without limitation, ongoing bank side AML/CFT operations control tasks, as assigned by the Bank MLRO and the team lead. 7) Provide staff training on AML/CFT related topics, policies and procedures.
Execute QA strategy • Define quality standards, create and maintain quality assurance programs in line with Compliance and AML action plans and internal policies • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by the production team leads KYC Compliance Testing • Conduct tests and reviews on the digital KYC journeys and processes to assess compliance with internal policies and external regulations • Gather, analyse and document test data to identify gaps or violations • Present to management on the risks and vulnerabilities identified • Work with relevant stakeholders to implement solutions • Perform re-test after completion of corrective actions • Ensure relevant training materials and operating manuals are updated Others • Provide ongoing SME guidance to support the production teams • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Guide, mentor and manage the QA team, fostering skill development and ensuring performance aligns with quality goals • Ability to provide technical leadership, at the same time advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent
Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) • Conduct end-to-end CDD, including identification, verification, corroboration and screening; perform EDD on higher-risk customers • Communicate with customers to gather required documentation and information for CDD and EDD, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude • Review and ensure that all information and documents collected are compliant to regulatory requirements • Analyse customer profiles and transaction activities to identify suspicious patterns or activities that are not consistent with the customers’ profile; escalate red flags promptly as per internal procedures • Corroborate customer Source of Wealth (SOW) and Source of Funds (SOF) to ensure legitimacy and alignment with the customer’s profile, supported by appropriate documentation and reliable external sources • Ensure completion of customer onboarding within stipulated turnaround time and in line with Bank’s policy and procedures Others • Participate in system and process enhancement projects, User Acceptance Testing • Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc • Provide support for urgent requests, assist the team in completing ad-hoc projects • Preparation of data to track Book of Work completion and MI reporting • Drive process changes and improvement initiatives