蚂蚁金服Ant International-Senior Payment Optimization Data Analyst-Antom Merchant Payment Service

• Gather and analyze bulletins and release documentation published by the schemes and local alternative payment methods. • Deeply understand card scheme fee rules, and perform technical analysis to determine present and future impact of scheme fee and interchange fee updates. • Collaborate with various lines of business across the company to implement and communicate scheme fee updates impacting our business and our merchants. • Translate upcoming interchange and scheme fees updates into business requirements, and work closely with our development teams with implement these in pricing engine accurately and within deadline. • Perform fee reconciliation with Card scheme billing and invoice to ensure accuracy and evaluation of any discrepancies. • Monitors and analyzes cost performance of interchange and scheme fee, providing support on data analysis and report to management and relevant team. • Assist with performing impact analyses for merchant inquiries regarding their scheme fee expense, and perform analyses to identify scheme fee optimization opportunities for company and our merchants. • Work closely with the finance pricing function to provide technical expertise and guidance on developing new pricing strategies and mitigating pricing risks. • Participate in the development, optimization & documentation of business processes. • Other related duties assigned as needed.

•Focus on end-to-end product solutions, adopt a user-centric perspective, deeply analyze user journeys and experiences across customer journey to identify user pain points, and design product solutions to deliver seamless services. •Drive the establishment of service assurance mechanisms, design end-to-end service solutions, and draft SOP to solve current experience gap and potential customer needs •Ensure continuous improvement of product/FAQ/customer service SOP/Customer experience metrics during the product lifecycle, by leveraging multi-dimensional data (user behavior, business metrics, etc.), and drive end-to-end experience optimization. •Single point of contact for all CX related matters, responsible for an immediate satisfactory resolution of escalated customer complaints •Closely collaborate with stakeholders, and encourage a consumer-centric culture and ensure that "voice of the customer '' is continuously heard within the organization

• Focus on end-to-end product solutions, adopt a user-centric perspective, deeply analyze user journeys and experiences across customer journey to identify user pain points, and design product solutions to deliver seamless services. • Drive the establishment of service assurance mechanisms, design end-to-end service solutions, and draft SOP to solve current experience gap and potential customer needs • Ensure continuous improvement of product/FAQ/customer service SOP/Customer experience metrics during the product lifecycle, by leveraging multi-dimensional data (user behavior, business metrics, etc.), and drive end-to-end experience optimization. • Single point of contact for all CX related matters, responsible for an immediate satisfactory resolution of escalated customer complaints • Closely collaborate with stakeholders, and encourage a consumer-centric culture and ensure that "voice of the customer '' is continuously heard within the organization

We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals. Key Responsibilities 1. Process Optimization: a. Identify and implement process improvements to enhance sales efficiency and effectiveness. b. Develop and maintain sales policies, procedures, and best practices. Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment. 2. Sales Tools optimization and management: a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement. b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics. 3. Sales Enablement: a. Develop and deliver training programs that enhance the skills and knowledge of the local partners. b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process. c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans. 4. Project Management: a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery. b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.