蚂蚁金服Ant International-Sales Operations Manager-A+ Cross Border Mobile Payment
任职要求
● Experience:
● 5+ years of experience in sales operations, with a focus on process optimization, data analysis, and strategic planning.
● Proven experience in a similar role at a high-growth technology company.
● Experience in product operations or product management is highly desirable.
● Skills:
● Strong analytical and problem-solving skills, with the ability to translate data into action…工作职责
We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals.
Key Responsibilities
1. Process Optimization:
a. Identify and implement process improvements to enhance sales efficiency and effectiveness.
b. Develop and maintain sales policies, procedures, and best practices.
Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment.
2. Sales Tools optimization and management:
a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement.
b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics.
3. Sales Enablement:
a. Develop and deliver training programs that enhance the skills and knowledge of the local partners.
b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process.
c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans.
4. Project Management:
a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery.
b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.We are seeking a seasoned Business Development Manager with expertise in OTA, attractions, or local experiences to drive adoption of Alipay+ Travel Solutions across the travel ecosystem. This role focuses on expanding partnerships with global/local partners, managing business success, and fostering local & cross-border tourism via innovative payment tools. Self-driven mindset and resilience in startups are required. General responsibilities include: 1. Business Development and Partner Management: ● Develop and execute BD Strategies to achieve business goals in Attractions, Day Tours and Experience. ● Manage the full sales cycle: Identify, pitch, negotiate, contract and onboard business partners, ensuring favorable terms and conditions, and compliance with legal/regulatory requirements. 2. Product & Marketing Strategy: ● Lead the full lifecycle of attractions/day tours product development: from requirement gathering with suppliers, improvement of search capability, optimization of listings, and product structuring (ticket types, add-ons, pricing) on voyager. ● Design and implement strategies to enhance supplies aligned with market demands and Alipay+ technology. ● Identify opportunities for product optimization and marketing improvements. 3. Cross-Functional Coordination: ● Collaborate with product, technical, and marketing teams to align sales goals with platform features and user experience. ● Work with regional teams for local travel-related products developing and sourcing management. 4. Analytics: ● Generate weekly and monthly business tracking a to optimize business outcomes. ● Provide data-driven recommendations for increasing order volume and improving partner retention.
We are seeking an experienced business growth and operation specialist with a proven track record in developing and executing key business initiatives that can help WorldFirst to establish itself as the market leader in cross border payment solutions for businesses in Malaysia. This is a newly created role reporting directly to the country manager, representing a great opportunity to make a major impact to the performance of the business in Malaysia. Roles and Responsibilities Working closely with key stakeholders to align the business performance with the company objectives and identify areas of growth/improvement that can bring significant commercial contribution Create and execute initiatives to drive business growth/operation improvement which includes analysing of data, market trends & competitors research, drafting business requirements document, GTM plan, working with key stakeholders and other functions to implement the agreed initiative successfully Track and monitor the performance of every key initiatives, and drive insights and actions via data analytics & feedbacks gathering Constantly gathering feedbacks from customers, partners and sales/marketing team members on product enhancements, new features and capabilities, and strive to position WorldFirst solutions to be the best in class in Malaysia Bridging the product knowledge for sales/marketing team by conducting commercial trainings on new product features/launches, focusing on the positioning of value proposition, target audience and competitive analysis, working with internal teams to create product documentation, feature guides, and customer-facing materials aligned with product specifications to ensure successful roll-out Support ad-hoc key business initiatives/projects
1. Design and drive payment and financing solutions targeting e-commerce ecosystem participants, including e-marketplaces, site builders, logistics, advertising suppliers, etc. 2. Collaborate with Internal teams （i.e. marketing, onboarding, CRM, etc.) to produce relevant sales needed materials and tools to enable enterprise BD team globally to sell above solutions efficiently and effectively 3. Run the Centre of Excellence platform – bringing together international enterprise partnership best practices across the globe into an Enterprise Standard Operating Process and addressing international enterprise collaboration issues 4. The solutions aim to cover full value chain of those enterprise partners, including mass payout, treasury management, seller recruitment service and potentially factoring service 5. The goals of the enterprise business would be 1) to maximize the engagement with those partners to bring customers to WorldFirst seller business; 2) to generate transaction volume and revenue directly from those enterprise clients 6. Perform various administrative and operational duties to drive effectiveness. These operational tasks include but are not limited to preparation of materials for senior management, facilitate key management meetings, maintenance of target timelines of initiatives & getting updates to drive traction, draft processes & validate implementation of initiatives.
负责即食食品（如即食类餐食、零食、饮品等）的全链路采购管理，通过供应商开发、成本控制、品质把控及供应链协同，确保商品符合本地市场需求、平台运营目标及合规要求，支撑业务增长与用户体验提升。 Responsible for end-to-end procurement management of Ready to Eat foods, including supplier development, cost control, quality assurance, and supply chain coordination. Ensure products meet local market needs, platform operational goals, and compliance requirements, supporting business growth and enhancing user experience. 1. 供应商全生命周期管理 基于中东市场的用户偏好、消费趋势及平台定位，制定即食食品品类采购策略（含SKU规划、价格带布局、差异化选品逻辑）； 主导供应商开发（包括但不限于本地生产商、国际品牌、新兴食品创新企业），完成资质审核（生产许可、食品安全认证等）、实地验厂、比价议价及合作谈判，建立并维护优质供应商资源池； 管理供应商绩效（交付准时率、品质合格率、售后响应速度、成本优化贡献等），定期评估并优化合作结构（淘汰低效供应商，引入战略级合作伙伴）。 1. Supplier Lifecycle Management Formulate procurement strategies for Ready to Eat food categories (including SKU planning, price range layout, differentiated selection) based on user preferences, consumption trends, and platform positioning in the Middle East market; Lead supplier development (including but not limited to local manufacturers, international brand, and innovative food enterprises), complete qualification reviews (production licenses, food safety certifications, etc.), on-site factory audits, price comparisons and negotiations, and partnership discussions to establish and maintain a pool of high-quality suppliers; Manage supplier performance (on-time delivery rate, quality pass rate, after-sales response speed, contribution to cost optimization, etc.), regularly evaluate and optimize cooperation structures (eliminate inefficient suppliers, introduce strategic partners). 2. 商品引进与成本管控 负责即食食品的选品落地（从样品测试、小批量试销到规模化采购），协调研发/品控团队完成本地化适配（如口味调整、包装规格优化）； 主导采购谈判（价格、账期、MOQ、促销支持等），控制采购成本（目标毛利率达成），同时平衡品质与用户体验； 监控商品动销数据（销量、库存周转、用户评价），联动运营团队调整采购计划（滞销品清退、爆款追加），降低滞销风险。 2. Product Sourcing and Cost Control Responsible for product selection and implementation for Ready to Eat foods (from sample testing, small-scale trial sales to large-scale procurement), coordinate with R&D/quality teams for localization (such as taste adjustments, packaging specification optimization); Lead procurement negotiations (price, payment terms, MOQ, promotional support, etc.), control procurement costs (achieve target gross margin), while balancing quality and user experience; Monitor product sales data (sales volume, inventory turnover, user reviews), collaborate with the operations team to adjust procurement plans (clear slow sellers, replenish bestsellers), and reduce the risk of unsold inventory. 3. 供应链与合规保障 协同物流/仓储部门优化采购节奏（如前置备货、JIT采购），确保商品供应稳定性（避免断货/积压）； 全程跟进供应链流程（订单履约、质检入库），解决交付异常问题（如破损、延迟、质量问题）； 确保所有采购商品符合中东市场的食品安全法规、平台规则及公司内部标准，对接第三方检测机构完成合规性验证。 3. Supply Chain and Compliance Assurance Collaborate with logistics/warehousing departments to optimize procurement rhythm (such as pre-positioned stocking, JIT procurement) to ensure supply stability (avoid out-of-stock/overstock situations); Track the entire supply chain process (order fulfillment, quality inspection and warehousing), resolve delivery exceptions (such as damage, delays, quality issues); Ensure all procured products comply with food safety regulations in the Middle East market, platform rules, and internal company standards; liaise with third-party inspection agencies for compliance verification. 4. 跨部门协同 协同运营/营销团队制定商品推广策略（如首发活动、节日限定款），提供采购端资源支持； 与财务部门配合完成采购预算编制、成本核算及付款管理，确保流程合规。 4. Cross-Department Collaboration Work with operations/marketing teams to develop product promotion strategies (such as launch events, holiday limited editions), provide procurement-side resource support (such as exclusive supply, promotional discounts); Coordinate with the finance department to complete procurement budgeting, cost accounting, and payment management, ensuring process compliance.