蚂蚁金服Ant International-Sales Operations Manager-A+ Cross Border Mobile Payment
任职要求
● Experience:
● 5+ years of experience in sales operations, with a focus on process optimization, data analysis, and strategic planning.
● Proven experience in a similar role at a high-growth technology company.
● Experience in product operations or product management is highly desirable.
● Skills:
● Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
● Excellent communication and presentation skills, with the ability to influence and collaborate with senior stakeholders.
● Project management skills, with the ability to manage multiple projects simultaneously.
● Strong understanding of sales processes, methodologies, and best practices.
● Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.工作职责
We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals.
Key Responsibilities
1. Process Optimization:
a. Identify and implement process improvements to enhance sales efficiency and effectiveness.
b. Develop and maintain sales policies, procedures, and best practices.
Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment.
2. Sales Tools optimization and management:
a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement.
b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics.
3. Sales Enablement:
a. Develop and deliver training programs that enhance the skills and knowledge of the local partners.
b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process.
c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans.
4. Project Management:
a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery.
b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.We are seeking a seasoned Business Development Manager with expertise in OTA, attractions, or local experiences to drive adoption of Alipay+ Travel Solutions across the travel ecosystem. This role focuses on expanding partnerships with global/local partners, managing business success, and fostering local & cross-border tourism via innovative payment tools. Self-driven mindset and resilience in startups are required. General responsibilities include: 1. Business Development and Partner Management: ● Develop and execute BD Strategies to achieve business goals in Attractions, Day Tours and Experience. ● Manage the full sales cycle: Identify, pitch, negotiate, contract and onboard business partners, ensuring favorable terms and conditions, and compliance with legal/regulatory requirements. 2. Product & Marketing Strategy: ● Lead the full lifecycle of attractions/day tours product development: from requirement gathering with suppliers, improvement of search capability, optimization of listings, and product structuring (ticket types, add-ons, pricing) on voyager. ● Design and implement strategies to enhance supplies aligned with market demands and Alipay+ technology. ● Identify opportunities for product optimization and marketing improvements. 3. Cross-Functional Coordination: ● Collaborate with product, technical, and marketing teams to align sales goals with platform features and user experience. ● Work with regional teams for local travel-related products developing and sourcing management. 4. Analytics: ● Generate weekly and monthly business tracking a to optimize business outcomes. ● Provide data-driven recommendations for increasing order volume and improving partner retention.
We are seeking an experienced business growth and operation specialist with a proven track record in developing and executing key business initiatives that can help WorldFirst to establish itself as the market leader in cross border payment solutions for businesses in Malaysia. This is a newly created role reporting directly to the country manager, representing a great opportunity to make a major impact to the performance of the business in Malaysia. Roles and Responsibilities Working closely with key stakeholders to align the business performance with the company objectives and identify areas of growth/improvement that can bring significant commercial contribution Create and execute initiatives to drive business growth/operation improvement which includes analysing of data, market trends & competitors research, drafting business requirements document, GTM plan, working with key stakeholders and other functions to implement the agreed initiative successfully Track and monitor the performance of every key initiatives, and drive insights and actions via data analytics & feedbacks gathering Constantly gathering feedbacks from customers, partners and sales/marketing team members on product enhancements, new features and capabilities, and strive to position WorldFirst solutions to be the best in class in Malaysia Bridging the product knowledge for sales/marketing team by conducting commercial trainings on new product features/launches, focusing on the positioning of value proposition, target audience and competitive analysis, working with internal teams to create product documentation, feature guides, and customer-facing materials aligned with product specifications to ensure successful roll-out Support ad-hoc key business initiatives/projects
1. Design and drive payment and financing solutions targeting e-commerce ecosystem participants, including e-marketplaces, site builders, logistics, advertising suppliers, etc. 2. Collaborate with Internal teams （i.e. marketing, onboarding, CRM, etc.) to produce relevant sales needed materials and tools to enable enterprise BD team globally to sell above solutions efficiently and effectively 3. Run the Centre of Excellence platform – bringing together international enterprise partnership best practices across the globe into an Enterprise Standard Operating Process and addressing international enterprise collaboration issues 4. The solutions aim to cover full value chain of those enterprise partners, including mass payout, treasury management, seller recruitment service and potentially factoring service 5. The goals of the enterprise business would be 1) to maximize the engagement with those partners to bring customers to WorldFirst seller business; 2) to generate transaction volume and revenue directly from those enterprise clients 6. Perform various administrative and operational duties to drive effectiveness. These operational tasks include but are not limited to preparation of materials for senior management, facilitate key management meetings, maintenance of target timelines of initiatives & getting updates to drive traction, draft processes & validate implementation of initiatives.
· Develop and manage strong partnerships with Financial Institutions (Payment Channel Partners) globally for Consumer Digital Credit Channel including BNPL and Cash Loan. · Lead Strategic Partnership Development: Cultivate highly effective and deep relationships with existing FI partners. Source, negotiate, and close new strategic partnerships. · Provide actionable insights to shape product and partnerships: Drive impactful collaboration with cross-functional teams in product, engineering, legal & compliance, marketing, fund & FX, customer service, and operations to develop and execute a business strategy. · Support merchants (both local and cross-border) to grow in the market: For example, help merchants expand with new payment channels; launch new products with channel partners to improve user experience; coordinate co-marketing for merchants & channels. · Maintain daily operations with partners: Troubleshoot, support campaigns, conduct business reviews, optimize costs, and improve payment success rates, etc.