蚂蚁金服Ant International-Senior Customer Experience Specialist-Malaysia

• Define and manage program schedules, deliverables, and turning points for networking and switch box programs, aligned with CSP customer roadmaps and their ODM/OEM partners. • Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. • Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. • Act as the primary customer and partner interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. • Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance. • Provide ongoing post-deployment sustaining support, serving as case manager for server/networking system building. • Monitor factory production schedules, yields, and and blockers, collaborating closely with CSP ODM/OEM partners to meet committed metrics, schedules, and operational targets. • Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership, ensuring transparency and strong cross-functional alignment.

Responsibilities • Define and uphold the game’s design vision, core gameplay direction, and player experience goals from concept through development • Review and guide major design decisions, ensuring features align with player needs, product goals, and Riot’s quality expectations • Translate player insight, product context, and development realities into clear design direction and actionable priorities • Partner closely with internal developers and external co-development teams to align on design intent, execution quality, and iteration plans • Evaluate trade-offs, identify risks, and make agile decisions that help the team respond to feedback, data, and changing development needs • Lead and support a small design team by setting clear expectations, giving feedback, and fostering a collaborative, craft-focused environment

- Execute a regional recruitment strategy by mapping Fujian's industrial clusters, analyzing the competitive landscape, and defining differentiated value propositions for diverse seller types. - Identify, engage, and onboard sellers across a wide spectrum — new-to-export manufacturers, DTC/social-commerce brands expanding channels, established traders, etc. - Build and document seller engagement methodologies: synthesize learnings from the field into frameworks and playbooks - Tell compelling stories — internally and externally — about seller journeys, regional insights, and what works, contributing to organizational knowledge and cross-team collaboration. - Monitor seller performance post-launch and work with account managers to summarize learnings on Seller success recipes. Basic Qualifications: - 5 years experience in business development, sales, consulting, or a related client-facing role. - Bachelor's degree from a reputable university. - Strong written and verbal communication skills in both English and Chinese. - Demonstrated ability to operate independently in a fast-moving, sometimes ambiguous environment. - Intellectual curiosity and a habit of turning observations into structured insights — you naturally ask "why does this work?" and write it down. - Passion for understanding diverse business models and customer needs. Preferred Qualifications: - Experience planning, designing, and delivering large-scale events (e.g., seller summits, industry roundtables, regional conferences). - Background in e-commerce, cross-border trade, or B2B/B2C marketplace ecosystems. - Familiarity with Fujian's manufacturing and trade landscape. - Experience working with SMEs or manufacturers new to digital commerce. - Strong quantitative and analytical skills (including AI tools for data analysis) — ability to use data to identify opportunities and measure impact.

1. Seller Acquisition & Recruitment Develop and execute strategies to identify, attract, and onboard high-quality CN sellers to the Amazon Mexico. Build a robust pipeline of prospective sellers through outreach, networking, and partnership initiatives. 2. Seller Launch & Onboarding Support ("Cold Start") Provide dedicated, hands-on support to new sellers during their critical launch phase to ensure a successful "cold start" on the platform. Guide sellers through account setup, catalog creation, and the implementation of best practices for listing, pricing, and fulfillment. 3. Seller Growth & Performance Management Proactively identify and remove blockers (logistical, operational, knowledge-based) that hinder seller growth and performance. Analyze seller metrics and data to provide tailored advice and interventions that accelerate sales velocity and account health. Empower sellers to scale their businesses by educating them on Mexico specific customer preferences, promotional tools, and inventory management. 4. Relationship & Account Management Build and maintain strong, trust-based relationships with a portfolio of Chinese sellers. Act as the primary point of contact and advocate for sellers, ensuring a positive experience with Amazon Mexico.