蚂蚁金服Ant International-Assistant Finance Manager - Cost / AP-Malaysia

• Technical Delivery: • Proactively working with CSS customers to ensure their successful deployment of Oracle EBS/Fusion ERP • Requirements study/analysis, solution design, user training and system configuration / establishment of Oracle EBS/Fusion ERP finance/distribution modules deployment • Proved strong experience in enterprise finance digital transformation, finance share service center and integration of business and finance • Researching and responding to functional enquiries from customers  • Supporting EBS/Fusion ERP SRs raised by customers • Service Management: • Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer. • Align contracted services with customer goals and objectives, ensuring effective and efficient use of Oracle delivery resources. • Responsible for delivering to the contracted terms, achieving contract margin and revenue objectives. • Customer Relationship Management: • Develop and manage Oracle customer relationships with a designated large account or a small number of medium accounts throughout the contracted engagement. • Act as a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them achieve their IT strategy and business goals. • Incident Management and Communication: • Act as a point of contact for any major incidents, managing communication and customer expectations through resolution. • Conduct periodic Service Account Planning and Account Reviews, performing scope and risk management. • Collaboration and Solution Identification: • Work collaboratively with Sales, delivery teams, and customers to identify appropriate solutions to meet customer requirements. • Establish and maintain a delivery governance model with the customer. • Identify and submit delivery leads for new opportunities and contract renewals.

China Workplace Experience Manager: • Manage direct report performance and foster growth. Serve as an escalation point, when required, for any challenges. Utilize success metrics to measure performance in relationship to Riot’s goals and objectives. • Support direct reports to drive strategy for and maintain standards of on-campus programs. • Provide guidance and escalation support for direct reports overseeing their own office environments. • Serve as the primary point of contact for local Rioters on workplace conditions and experience, making small shifts where possible and raising larger opportunities to regional leadership. Support Rioter onboarding from a Workplace Experience perspective. • Maintain office efficiency by planning and building office systems and layouts as well as procuring equipment. Work with building management to ensure maintenance, parking, and staff information all meet Riot standards. • Accountable for the overall inner-workings of the office and manage the day-to-day work of the local in-house contracted team. Liaise with office leadership, building management, suppliers, clients, etc. to provide a positive working environment. • Maintain external vendor and/or supplier relationships, holding vendor(s) responsible for established key performance indicators (KPIs), service-level agreements (SLAs), and overseeing site vendor contracts. Report any performance opportunities to WE leadership. • Establish and implement office policies, procedures, and processes that improve overall operations while aligning with regional and global standards. Support creation of any workplace experience-related processes for the eSports arena. Maintain local best practices and assist with any escalation efforts. Provide feedback to regional leadership to continuously improve the Rioter experience. • Liaise with Rioters and eSports production leadership on their space needs and make changes to accommodate team requirements. Serve as a point of contract for any official move, add, change (MAC) activities. Seek to improve workplace experience through adjustments to physical systems and interior design. • Partner with local eSports leadership to drive effective Workplace Experience programs and provide insight on workplace needs. Monitor vendor(s) safety performance and conduct regular evaluations. • Oversee budget adherence and perform more advanced forecasting activities. Manage procurement process and administrative activities for medium size and/or complexity contracts. Seek to identify cost-savings opportunities and support annual budget planning. • Ensure appropriate WE programs are in place and identify and propose adjusted and/or new WE programs that maximize Rioter effectiveness and experience. Partner with local leadership to drive effective Workplace Experience programs and provide insight on workplace needs. • Plan and support local office events, including eSports tournaments and other large events, to support Riot culture as a great place to make games. Coordinate logistic support for meetings & office-wide events. This may include, but is not limited to, planning, communications, vendor coordination and day-of assistance. APAC CRE • Build and maintain relationships with regional leadership to guarantee a high functioning workplace and workplace experience. Liaise with Riot leadership to understand business strategies and apply them to real estate and construction considerations. • Assess regional real estate market conditions, trends, and indicators that support Riot’s real estate goals and fit Rioter needs in the APAC region. Effectively communicate real estate opportunities and risks, transaction summaries, trends, and market research to WE management. • Oversee regional lease administration and management services for APAC, ensuring compliance with GAAP accounting requirements and local laws and regulations. • Manage projects within time, budget, and quality constraints to meet Riot needs using an Agile Scrum methodology. Organize, coordinate, and delegate project tasks to support project completion. • Partner with the central construction and real estate (CRE) team to ensure APAC transactions and projects align with the central strategy. Share regional perspective with central teams to bring the regional perspective into strategic planning efforts. • Collaborate with stakeholders to identify business needs, conceptualize projects, and bring the vision to fruition using real estate and construction acumen. Coordinate all aspects of construction team needs and oversee the team, including, but not limited to, external brokers, architects, contractors, systems integrators, etc. • Ensure management of projects within constraints of time, budget, and quality. This includes punch-lists and close-out procedures to ensure vendors have achieved stated program goals and sites can become operational. • Collaborate with cross-functional teams, such as Legal, Strategic Finance, Accounting, HR, and Procurement to ensure Rioters’ needs are met.

Account Delivery Management  • Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.  • Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.  • Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.  • Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.    Intellectual Property (IP)  • Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.    Relationship Development  • Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.  • Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).  • Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.    Initiation  • Drives project initiation for projects of medium complexity (e.g., multiple offerings, and/or supports projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by delivering a workstream within a larger project/program, by driving commitment of delivery resources, assigning resources, assisting in sourcing and qualifying partner resources, and creating work breakdown structures (WBSs) with delivery team.   • Balances needs across projects in challenging situations (e.g., scarce technical resources), with support from senior colleagues as needed, and collaborates with other groups (e.g., resource managers, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.    Contracting  • Facilitates contracting process for customer and partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues. Monitors and initiates Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes.    Presales  • Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.    Planning  • Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity, leveraging existing materials and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline).  • Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of medium complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.    Monitoring and Controlling  • Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.  • Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority.  • Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.  • Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.  • Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).   • Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.    Closure  • Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned across teams, creating and suggesting improvements to intellectual property (IP), providing feedback to managers on team member performance, and conducting closeout interviews with team members.  • Applies advanced knowledge across project management principle areas to execution and delivery, contributes at local team-wide level to share knowledge and support others, serves as a mentor to less experienced colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects.    Business Growth  • Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.  • Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.  Other  • Embody our culture and values 

• Support Finance Senior Manager day-to-day accounting operations, focusing on credit and lending businesses, including revenue recognition, accounts receivable, credit risk monitoring, as well as monthly general ledger booking and reporting. • Prepare monthly financial reports, including credit risk analysis, accounts collection and account receivable analysis. • Participate in project team for system or process implementation, and prepare business requirements document for finance related areas. • Recommend and implement financial related internal control and procedures to ensure compliance with accounting standards (e.g., IFRS, GAAP), company policies and relevant laws/regulations. • Assist with both internal and external audits, providing necessary documentation and support. • Liaison with business team to provide support from finance and accounting perspective.