蚂蚁金服Ant International-KYC Quality Assurance Senior Specialist-Anext Bank

We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Responsible for global merchant channel onboarding / registration operations supporting the lines of business: Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do: • Work closely with stakeholders of Risk Management, Business Development, Account Manager, FI (Financial Institution) business, supporting the merchants’ registration and onboarding operations which is a very key business process before business go-live. Be the first point of contact for every merchant onboarding matter and closely work with various stakeholder teams to resolve any questions or issues from the merchant & business. • Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the merchants and lead the optimization on the operational product and process. • Manage all your daily operational work/projects productively within the agreed SLAs, adhere to the KYB/KYC requirements/guidelines and keep updating the best practices, leading the product and process optimization, driving better and more efficient onboarding experience. • Responsible for cross-functional collaboration with payment channel teams and risk control teams to ensure real-time onboarding requirement synchronization. Key duties include maintaining version-controlled SOP (standard operational process) documentation internally, conducting quality assurance including bi-weekly quality check/mitigation plan & daily case review. • Establish and maintain effective relationships within the all the stakeholders. • Communicate with payment channels via phone, email - where needed - to facilitate to provide a great onboarding experience from operational perspective.

• Own the product vision: work with the management team, tech team and the various domain leaders across Ant Group to set the vision and goals for our digital banking products. • Customer first: Understand competitive landscape in local markets, discover market insights and trends to drive innovative solutions to address customer pain points. • Articulate value propositions of business initiatives. Translate business requirements into product requirement/ user stories. Ensure development team understands the context and specifications to deliver quality product within timeline • Lead product prioritization: Develop and run the process to define, assess and prioritize features to set the product roadmap, working closely with the tech team. • Set objectives and track metrics for products and features: measure the engagement and success of each product and feature, and iterate continuously to reach the overall objectives. • Communicate and engage with all relevant stakeholders: portfolio companies, stakeholders in Ant Group, and other users: ensure all features and products are launched and communicated in a way where all users and stakeholders are kept informed to ensure immediate uptake, usage and quick feedback.

Our Risk team plays a critical role in ensuring the compliance and integrity of Ant Group's financial services operations in the UK and EMEA region. We specialize in conducting thorough high risk customer KYC onboarding, Sanctions, PEP (Politically Exposed Persons), and Adverse Media reviews, as well as handling Transaction Monitoring, fraud investigations and Suspicious Activity Information (SAI) filing. As a Financial Crime Analyst, you will be an integral part of our team dedicated to upholding the highest standards of regulatory compliance. What you’ll do: Conduct Comprehensive AML Screening Reviews: • Perform screening reviews, including Sanctions, PEP, and Adverse Media concerns. Sanctions Screening: • Conduct real-time and periodic reviews of customer, vendor, and transactional data to identify any individuals, entities, or countries subject to sanctions. • Maintain a comprehensive understanding of global sanctions lists and regulatory requirements. • Escalate and report potential sanctions violations to the appropriate authorities and internal stakeholders. PEP Screening: • Perform due diligence checks to determine if customers or business partners qualify as Politically Exposed Persons (PEP). • Maintain an up-to-date database of PEP profiles and their associated risk levels. • Collaborate with other departments to assess the potential risks and make recommendations for risk mitigation. Adverse Media Screening: • Monitor news sources, databases, and other relevant information channels to identify any adverse media concerning customers or entities. • Evaluate the relevance and impact of adverse media reports on compliance risk. • Document findings and communicate potential concerns to compliance management. Transaction Monitoring: • Monitor and analyse customer transactions to detect and investigate unusual or suspicious activities in accordance with AML regulations. SAI Filing: • Perform in-depth analysis of customer profiles, transactions, and associated data to identify potential AML risks. • Prepare and submit Suspicious Activity Information (SAI) reports to regulatory authorities when necessary, ensuring accuracy and timeliness. Fraud Detection and Prevention: • Implement and manage fraud detection strategies to identify and mitigate fraudulent activities. • Analyse transaction patterns to detect potential fraud and take corrective actions. • Collaborate with fraud investigation teams to support ongoing investigations and provide necessary AML insights. Customer Onboarding: • Oversee the onboarding process to ensure all new customers comply with AML and KYC (Know Your Customer) requirements. • Conduct thorough Enhanced Due Diligence during customer onboarding to assess potential risks. • Work with the Onboarding team to streamline processes and ensure efficient and compliant customer onboarding experiences. • Communicate with clients via our phone system, other communication systems as part of the clients onboarding.