蚂蚁金服Ant International-Operational Excellence Specialist (1 year Contract)-Malaysia
任职要求
• 1-3 years or more of experience in large contact center service operations or operational risk management. Understanding of service architecture and intelligent operations as plus. • Strong written and verbal communication skills with the ability to cater to a diverse audience across different domains and leadership across the organization. • Commitment to drive a culture of accountability and ownership to motivate change. • Fluency in English and Mandarin. Able to …
工作职责
• Support service operations for overseas business. Align china domestic and international service operations processes to form a closed-loop operation that efficiently supports business operations. • Assisting the project team with daily tasks, including managing documentation, scheduling meetings, track request and follow up with relevant department to ensure timely delivery, preparing presentations and reports. • Partner closely with stakeholders and end-users in system migration and upgrade. • Assist in managing stakeholders, including updating documents, access management and addressing issues. • Implement processes for project managers to follow that adhere to company standards. • Coordinate communication between the relevant department and overseas stakeholder, ensuring all parties are informed of progress and provided with prompt responses. • Observe day-to-day operations and take the initiative to assist the team as needed in various tasks. • Ensure the internal partners deliver, are responsive, and comply with project, applicable guidelines, codes, and standards. Helping managers to think strategically. • Prepare any internal materials and facilitating communication, leading prioritization, and providing frameworks to support the project and to further on a continual basis train and coach our colleagues as necessary. • Support operational excellence initiatives for process and system automation/improvements as the business grows.
Within International Risk Management, the B+ Risk Management team is responsible for identifying and managing risk across all to B product processes and countries at Ant International. We’re looking for a Fraud Risk Operation Specialist who has practical experience in handling different types of fraud cases, strong sense of the business, and want to be a part of the evolution for the next generation of risk management. This role will mainly support the Worldfirst EMEA region to conduct investigation and mitigate the risk of transaction fraud, scam, abuse and account take-over, as well as balance user experience. Responsibilities o In depth understanding of merchant collection, cross-border FX transfers and international payments business, ensure the safety of merchant account and support business growth o Monitor real time queues and identify high risk transactions and activities within the business portfolio o Review customer transactions to identify fraudulent activity, and resolve queued investigation tasks within the service level agreements to reduce potential revenue loss o Identify gaps in current SOPs, policies and strategies, recommend enhancements based on the assessment of risk cases, and take actions to mitigate emerging fraud risks with guidance from managers o Maintain effective relationships with front office staff and risk functions, liaise with cross function teams on joint investigations o Extract and analyze data, generate metrics and perform analysis leverage Ant risk capabilities
Within International Risk Management, the B+ Risk Management team is responsible for identifying and managing risk across all to B product processes and countries at Ant International. We’re looking for a Fraud Risk Operation Specialist who has practical experience in handling different types of fraud cases, strong sense of the business, and want to be a part of the evolution for the next generation of risk management. This role will mainly support the Worldfirst EMEA region to conduct investigation and mitigate the risk of transaction fraud, scam, abuse and account take-over, as well as balance user experience. Responsibilities o In depth understanding of merchant collection, cross-border FX transfers and international payments business, ensure the safety of merchant account and support business growth o Monitor real time queues and identify high risk transactions and activities within the business portfolio o Review customer transactions to identify fraudulent activity, and resolve queued investigation tasks within the service level agreements to reduce potential revenue loss o Identify gaps in current SOPs, policies and strategies, recommend enhancements based on the assessment of risk cases, and take actions to mitigate emerging fraud risks with guidance from managers o Maintain effective relationships with front office staff and risk functions, liaise with cross function teams on joint investigations o Extract and analyze data, generate metrics and perform analysis leverage Ant risk capabilities
Our Risk team plays a critical role in ensuring the compliance and integrity of Ant Group's financial services operations in the UK and EMEA region. We specialize in conducting thorough high risk customer KYC onboarding, Sanctions, PEP (Politically Exposed Persons), and Adverse Media reviews, as well as handling Transaction Monitoring, fraud investigations and Suspicious Activity Information (SAI) filing. As a Financial Crime Analyst, you will be an integral part of our team dedicated to upholding the highest standards of regulatory compliance. What you’ll do: Conduct Comprehensive AML Screening Reviews: • Perform screening reviews, including Sanctions, PEP, and Adverse Media concerns. Sanctions Screening: • Conduct real-time and periodic reviews of customer, vendor, and transactional data to identify any individuals, entities, or countries subject to sanctions. • Maintain a comprehensive understanding of global sanctions lists and regulatory requirements. • Escalate and report potential sanctions violations to the appropriate authorities and internal stakeholders. PEP Screening: • Perform due diligence checks to determine if customers or business partners qualify as Politically Exposed Persons (PEP). • Maintain an up-to-date database of PEP profiles and their associated risk levels. • Collaborate with other departments to assess the potential risks and make recommendations for risk mitigation. Adverse Media Screening: • Monitor news sources, databases, and other relevant information channels to identify any adverse media concerning customers or entities. • Evaluate the relevance and impact of adverse media reports on compliance risk. • Document findings and communicate potential concerns to compliance management. Transaction Monitoring: • Monitor and analyse customer transactions to detect and investigate unusual or suspicious activities in accordance with AML regulations. SAI Filing: • Perform in-depth analysis of customer profiles, transactions, and associated data to identify potential AML risks. • Prepare and submit Suspicious Activity Information (SAI) reports to regulatory authorities when necessary, ensuring accuracy and timeliness. Fraud Detection and Prevention: • Implement and manage fraud detection strategies to identify and mitigate fraudulent activities. • Analyse transaction patterns to detect potential fraud and take corrective actions. • Collaborate with fraud investigation teams to support ongoing investigations and provide necessary AML insights. Customer Onboarding: • Oversee the onboarding process to ensure all new customers comply with AML and KYC (Know Your Customer) requirements. • Conduct thorough Enhanced Due Diligence during customer onboarding to assess potential risks. • Work with the Onboarding team to streamline processes and ensure efficient and compliant customer onboarding experiences. • Communicate with clients via our phone system, other communication systems as part of the clients onboarding.
Job Responsibilities 1.Be responsible for the daily operations of Pinduoduo's Hong Kong local door-to-door delivery business, manage couriers to accurately complete delivery tasks, and ensure that express parcels are delivered on time and in full quantity. 2.Optimize operation and management strategies, adjust delivery resources, continuously improve the efficiency of couriers' door-to-door delivery, and reduce the overall delivery cost. 3.Monitor customer experience and complaints, adjust operational strategies in a targeted manner, and enhance the delivery experience. 4.Regularly output operational data analysis reports and provide optimization suggestions for the door-to-door delivery business. 1、負責拼多多香港本地送貨上門業務日常運營，管理配送員精准完成派送任務，確保快遞包裹按時按量完成投遞； 2、優化運營管理策略，調整配送資源，不斷提升配送員上門配送效率，降低整體派送成本； 3、監控消費者體驗與投訴，有針對性調整運營策略，提升派送體驗； 4、定期輸出運營數據分析報告，為送貨上門業務提供優化建議。