蚂蚁金服蚂蚁国际-Global Business Service & Support-Senior Risk Strategy Specialist

Roles & Responsibilities: 1. The KA Account Manager position is a fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market (Mainly focusing on Greater China region). 2. The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and partners, as one of key members of a cross functional account team that includes Business Development, Marketing, Technical Support, Risk Management, AML, Legal, Customer Funds and Finance whose focus is to retain, manage and grow key account relationships. 3.The KA Account Manager is the lead point of contact for all service aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from onboarding through to the activity phase. 4.The position is the focal point for information and communication with the merchants and partners on critical operational issues including risk and compliance management. Specific Duties： - Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio； - Be available to answer all email, phone, and voice mail inquiries from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints； - Provide accurate solutions and proper education to merchants regarding products, processes and compliance requirements； - Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved； - Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process and conduct authenticity investigation based on regulation requirement； - Provide feedback to related teams on customers’ voice timely and proactively work on the solutions； - Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team； - Keep monthly contact with merchants and maintain business relationships; - Regularly update customer relationship management database; - Insights study and analysis for each market to address challenges and opportunities.

1. Based on the development of global business or merchant service experience, collect and analyze training needs, establish a talent competency model; be able to establish a complete system for internal trainer selection, training, course planning, talent incentive mechanism, develop training strategies that meet the team development, build a training system for various types of employees, and establish a reasonable and effective training effectiveness tracking mechanism. Continuously optimize and refine according to job function requirements and feedback, and quickly iterate/develop courses. 2. Based on the talent needs and capacity building requirements of the global network team, design training programs, sort out training needs, improve training courses, establish online and offline training mechanisms, execute pre-job and on-the-job empowerment training, ensuring that the training empowerment content is effectively implemented in various resource teams while continuously improving training effectiveness. 3. Regularly conduct training needs surveys for various resources, conduct training needs surveys and analysis, analyze and output training data results, track training effectiveness feedback, and manage the training process organization and training effectiveness evaluation. 4. Fully explore and integrate internal and external resources of the company, comprehensively use training tools and methodsto establish a global training network system, maximizing coverage and depth of training impact. Proactively identify and analyze training needs, engage in the planning, implementation, and effect evaluation follow-up of training projects with a deep understanding of the business.

With Ant's globalization strategy to provide excellent online payment service to SME clients, the candidate should have sense of global business development and strong sensitivity on online Payment and Finance Risk management operation areas. You would have the chance to design the end-to-end Risk Management operation solution about SME clients’ Onboarding and the day to day transition risk monitoring. To better achieve the risk management strategy, you would have the chance to work with the expertise globally to demonstrate how to better mitigate risk during onboarding review and transaction monitoring, and balance customer experience and risk control. At the same time, we would expect you to leading local risk operation systems establishment to facilitate the business growth in a health way. Responsibilities: 1.Understand business and internal product and process,to ensure the Risk operation excellent. 2.Design fraud and AML risk cases investigation method and prepare related for training to Risk team as well as business team. 3.Conduct Customer Due Diligence background investigations in adherence with fraud risk policy and compliance. 4.Work closely with the team to analysis the risk characteristics, customer experience pain points in a systematic way and establish the internal library of Customer Risk Profile. Provide knowledge feedback to risk policies/strategies team to improve operational efficiency and customer experience. 5.Monitor the operation system efficiency, and prepare intelligence reports / circulars for management's review. 6.Coordinate or collaborate with business units to solve the fraud and AML risk case, ensure the business comply with local requirement. 7.Support other ongoing customer risk management solution, including but not limit to, periodically account review, Enhance Due Diligence, etc.

Team Introduction: TikTok is a global short-video platform available in 150 countries and regions. Our mission is to inspire creativity and bring joy by helping users discover real and interesting moments that make life better. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. TikTok Research & Development (R&D) Team: The TikTok R&D team is dedicated to building and maintaining industry-leading products that drive the success of TikTok’s global business. By joining us, you'll work on core scenarios such as user growth, social features, live streaming, e-commerce consumer side, content creation, and content consumption, helping our products scale rapidly across global markets. You'll also face deep technical challenges in areas like service architecture and infrastructure engineering, ensuring our systems operate with high quality, efficiency, and security. Meanwhile, our team also provides comprehensive technical solutions across diverse business needs, continuously optimizing product metrics and improving user experience. Here, you'll collaborate with leading experts in exploring cutting-edge technologies and pushing the boundaries of what's possible. Every line of your code will serve hundreds of millions of users. Our team is professional and goal-oriented, with an egalitarian and easy-going collaborative environment. Research Project Introduction: With the advancement of hardware computing and the continuous breakthroughs of large models in CV/NLP/multimodal learning and even AGI fields, the large computing driven in recommendation scenarios are increasingly capable of capturing user preferences in a more comprehensive and nuanced way. This enables a deeper understanding of user needs and the discovery of latent interests, ultimately leading to enhanced user experiences. As a critical component of short video recommendation systems, the ranking module is responsible for fine-grained matching between users and content, selecting the videos users are most likely to be engaged with. In this context, the key research focus is how to best leverage large computing to maximize the model’s memory, generalization, and reasoning capabilities. 团队介绍： TikTok是一个覆盖150个国家和地区的国际短视频平台，我们希望通过TikTok发现真实、有趣的瞬间，让生活更美好。TikTok 在全球各地设有办公室，全球总部位于洛杉矶和新加坡，办公地点还包括纽约、伦敦、都柏林、巴黎、柏林、迪拜、雅加达、首尔和东京等多个城市。 TikTok研发团队，旨在实现TikTok业务的研发工作，搭建及维护业界领先的产品。加入我们，你能接触到包括用户增长、社交、直播、电商C端、内容创造、内容消费等核心业务场景，支持产品在全球赛道上高速发展；也能接触到包括服务架构、基础技术等方向上的技术挑战，保障业务持续高质量、高效率、且安全地为用户服务；同时还能为不同业务场景提供全面的技术解决方案，优化各项产品指标及用户体验。 在这里， 有大牛带队与大家一同不断探索前沿， 突破想象空间。 在这里，你的每一行代码都将服务亿万用户。在这里，团队专业且纯粹，合作氛围平等且轻松。 课题介绍： 随着硬件算力的发展以及大模型在CV/NLP/多模态以至于AGI领域的不断突破，推荐场景下的大算力驱动能够帮助模型更全面深刻理解用户偏好，进而更好地理解用户需求，挖掘用户潜在兴趣，进而带来更好地用户体验。排序模块作为整个短视频推荐系统中非常重要的一环，承载着用户与视频之间的细粒度匹配挖掘进而挑选出用户最感兴趣的视频。如何找到合适的路径来最大化大算力下模型的记忆、泛化、推理能力，成为了研究的重中之重。