蚂蚁金服Ant International-Payment Operations Specialist-ANEXT Bank
任职要求
-Bachelor’s degree from a recognized institution with 8 years of Payment related experience in banking. -Have deep understanding on the above-mentioned payment channels including regulatory requirements, best practices and industrial initiatives; experienced in exceptional handling of the payment cases…
工作职责
- Oversee and perform daily payment transactions and investigations including SWIFT and local payment channels and ensure timely and accurate processing. - Assist the Team Lead in planning, coordinating, and managing team activities. - Ensure compliance with regulatory requirements, payment network mandates, and internal risk policies related to payment operations. - Lead and enhance the payment systems and workflows to improve the efficiency and customer satisfaction. - Participate in Payment related projects, system enhancements and industrial testing, including but limited to liaise with internal and external stakeholders, raise requests, draft and execute test cases. - Draft and review Payment procedures and conduct trainings to the Operation Team. - Assist in Treasury settlements, fixed deposit, loan operation and any other Operation related tasks when needed. - Any ad-hoc tasks assigned.
We are looking for a Payment Collection Operation Senior Associate to support our Global Payment Collection Operation Team. • Responsible for Global Payment and Collection operations including answering daily queries, investigate and diagnose abnormal transactions, risk controls and SLA assurance. • Monitor payment and collection transaction, identify risks and provide solutions to potential risk event based on the data • Understand needs of clients and business and work closely with stakeholders to streamline operation processes • Responsible for improving the automation and efficiency of operations and client experience. • Evaluate the operation issues for new business scenarios or products, deliver on requirements and lead implementation • Implement SOP(Standard Operation Procedure) for new scenarios, regulatory requirements and product/system upgrades • Other adhoc tasks as required
1. Manage end-to-end reconciliation and payment processes with grocery merchants 1.1 Ensure timely billing, issue resolution, and payment cycles 1.2 Track exceptions and work with internal teams and merchants to close gaps 2. Internal Process Optimization 2.1 Map, document, and improve internal workflows related to finance operations 2.2 Identify inefficiencies and propose clear, actionable process improvements 2.3 Coordinate with legal, finance, and commercial teams to ensure compliance 3. Cross-Team Collaboration 3.1 Act as a finance operations liaison between business, product, tech, and data teams 3.2 Support the launch of new merchant models by designing scalable finance ops solutions 3.3 Provide operational insights to support decision-making across functions 4. Product and System Enhancement 4.1 Collect and define business requirements for finance-related system improvements 4.2 Partner with product managers and engineering to co-design billing tools and dashboards 4.3 Drive long-term solutions to recurring operational issues
Support overseas regional sales operations by providing comprehensive sales assistance. Assist the Sales team with new client onboarding, including qualification review, account documentation, and risk control system setup; manage assigned client accounts with effective risk management. Coordinate with the Order Management team to expedite order processing, ensure timely supply of frontline sales resources, and support key sales activities by liaising with Product, Marketing, Manufacturing, and other core functions. Manage client payment tracking and sales expense analysis to ensure healthy account turnover for assigned clients. Monitor and analyze operational KPIs to identify issues, provide insights, and assist Sales in developing targeted strategies to achieve business goals.
Support overseas regional sales operations by providing comprehensive sales assistance. Assist the Sales team with new client onboarding, including qualification review, account documentation, and risk control system setup; manage assigned client accounts with effective risk management. Coordinate with the Order Management team to expedite order processing, ensure timely supply of frontline sales resources, and support key sales activities by liaising with Product, Marketing, Manufacturing, and other core functions. Manage client payment tracking and sales expense analysis to ensure healthy account turnover for assigned clients. Monitor and analyze operational KPIs to identify issues, provide insights, and assist Sales in developing targeted strategies to achieve business goals.