蚂蚁金服蚂蚁消金-投诉举报运营专家-重庆

1. 支持全球速卖通平台风险合规管控，负责产出周期性风险合规报告，分析欧洲业务风险合规事件、监督合规报告数据、评估分析风险异常情况； 2. 支持重点国家业务与相关国际监管部门的日常沟通、合规协查执行及突发合规事件处理。做到及时发现预警，准确传达监管诉求，并协调公司内外部资源合理应对 3. 从平台视角，以法律法规为基础，对合规体系进行建设及对各种业务场景进行合规评估，制定全链路合规治理方案，包括但不限于产品优化、主动/被动防控机制、投诉/申诉等，平衡体验与风险，确保平台欧洲范围内符合合规要求； 4.通过内外部工具关注重点国家业务商品合规动态信息，及时获悉并解读相关政策、法律法规和合规要求。并与法务定期评估重点国家商品合规情况，进行相应合规整改 5.良好的项目管理能力，整合产研资源，协同上下游各职能团队，推动重要风控项目落地实施，平衡风险合规控制和商业发展。 1. Risk and Compliance Management for AliExpress Platform: Responsible for overseeing risk and compliance controls, producing periodic risk and compliance reports, analyzing risk and compliance incidents in European operations, monitoring compliance data, and assessing and analyzing risk anomalies. 2. Daily Communication and Compliance Coordination with International Regulatory Authorities: Manage regular communication with regulatory bodies in key countries, execute compliance investigations, and handle sudden compliance incidents. Ensure timely detection and early warning, accurately convey regulatory requirements, and coordinate internal and external resources to respond effectively. 3. Compliance System Construction and Business Scenario Assessment: From a platform perspective, build a compliance system based on laws and regulations, assess compliance across various business scenarios, and develop end-to-end compliance governance solutions. This includes but is not limited to product optimization, active/passive prevention mechanisms, and complaint/appeal handling, balancing user experience and risk to ensure platform compliance across Europe. 4. Monitoring and Compliance Review of Key Countries' Product Compliance: Use internal and external tools to monitor product compliance dynamics in key countries, stay updated on and interpret relevant policies, laws, and compliance requirements. Collaborate with the legal team to regularly evaluate product compliance in key countries and implement necessary compliance improvements. 5. Project Management and Cross-Functional Collaboration: Demonstrate strong project management skills, integrate product and R&D resources, and collaborate with upstream and downstream functional teams to drive the implementation of critical risk control projects. Balance risk compliance control with business development objectives.

1.负责国际物流日常法律风险评估，为产品开发、业务决策提供法律意见和解决方案 2.负责合同审核、合同谈判，确保合同条款符合内外部要求，通过不断优化升级降低合同风险 3.跟踪国内国外法律法规动态，为业务响应法规变化提供解决方案，确保业务合规运营 4.协助处理海外投诉、纠纷解决、诉讼等事件，维护公司合法权益

1. 统筹香港、澳门地区的业务运营质量，建立时效（如配送/SLA）、用户体验（NPS/投诉率/尾单）、成本与CP管理的全链路质量管理体系； 2、推动跨部门协作，对质量异常能有清晰的分析和定位，推动跨部门（前台、物流、客服、供应商等）闭环优化，形成专项改善推进，提升整体运营效率； 3，能把AE物流的打法和海淘物流的打法做融合，各取所长，做出运营和管理仓，运力，配送资源，自提点的运营规则及产品，并落地运营拿结果； 4、对港澳物流服务商和市场情况有非常好的了解和认知，结合物流合作伙伴的采购，沟通和运营工作，搭建CP考核的多维指标体系和管理工作台，不断提升物流运营质量；

1、渠道顶层设计：基于公司战略和业务目标，结合当地客户、行业市场环境，设计渠道商物种、形态、市场通路等顶层机制； 2、政策设计和制定：综合运用渠道管理资源和制度，制定适合渠道的业务策略，设计灵活多变的渠道机制，发现市场机会点，协同销售部门完成业绩目标； 3、渠道商储-招-用-汰：完善渠道商蓄水、引入、考核、汰换体系建设和高效运转； 4、渠道组织赋能：从组织提效、公司经营等视角，指导渠道商稳健、健康经营，维护渠道关系，推动各渠道目标健康完成，持续提升渠道竞争力； 5、贯彻公司渠道政策，严守风控底线，规避客户投诉、违规行为、客户信息安全、数据泄露等风险，实现渠道规范运营。