蚂蚁金服蚂蚁数字科技-数字科技线-Business Develop Manager
任职要求
1. Bachelor's degree or higher, preferably in Finance, Economics, Business, Law, or a related field；
2. Deep understanding of Web3 fundamentals and a global perspective. Prior successful experience in Web3 business development is preferred；
3. Excellent English presentation and communication skills (English proficiency is mandatory)；
4. Strong customer success orientation and a collaborative, partnership-driven mindset. Possess an entrepreneurial spirit and excellent teamwork skills.
1. 本科或以上学历，金融、经济、商科、法律等相关专业优先；
2. 深刻理解Web3特性，具备全球化视野，有着成功Web3的商务拓展案例优先。有跨境支付、Web3资产的经验优先；
3. 具备优秀的英文演讲沟通能力（英文是硬性要求）；
4. 极强的客户成功意识和伙伴式合作心态、具备创业者精神和团队合作精神。工作职责
1. Proactively identify, source, and engage potential strategic institutional clients and Web3 partners. Establish, develop, and maintain high-level relationships with key decision-makers (e.g., C-level, Department Heads)； 2. Closely monitor developments, the competitive landscape, and regulatory changes within the RWA market, providing timely strategic feedback to the company. Explore and implement viable large-scale, consumer-facing crypto application scenarios that deliver tangible value； 3. Develop and execute business development strategies for the asset side targeting global markets, consistently providing TopNod with a high-quality supply of assets and application scenarios； 4. Expand into cross-border markets and successfully establish benchmark cases with effective payment scenarios. 1. 主动寻找、识别并接触潜在的战略性机构客户和Web3合作伙伴。建立、维护与关键决策者（C-level, 部门负责人）的高层关系； 2. 密切跟踪RWA市场的发展动态、竞争格局和监管变化，及时向公司反馈战略建议。探索针对大规模toC的Crypto场景，并且能够落地形成有效的价值输出； 3. 制定并执行针对全球市场的资产端业务拓展计划，并且源源不断为TopNod提供优质的资产供给和场景供给； 4. 拓展跨境市场并且能够落地有效支付场景的标杆案例。
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。
1. Technical Strategy & Architecture: Own the overall technical architecture design, technology selection, and evolution plan for the Web3 wallet APP. Develop and execute a long-term technical roadmap； 2. 0-to-1 Product Development: Lead the entire development lifecycle of the wallet APP, including requirements analysis, system design, development, testing, launch, and continuous iteration, ensuring high-quality project delivery； 3. Blockchain Integration & Innovation:Possess deep expertise in interacting with multiple public chains, responsible for integrating and managing blockchain nodes, and optimizing on-chain transaction speed and success rates.Have an in-depth understanding of the technical details of interacting with DeFi protocols, including smart contract invocation, signing, Gas optimization, and security audit points. Lead the team to implement secure and reliable complex features like DeFi and Staking.Explore and integrate cutting-edge technologies such as Account Abstraction, and cross-chain bridges to enhance product competitiveness； 4. Security & Performance Assurance: Establish the highest standards for secure coding practices and security audit processes. Bear ultimate technical responsibility for the security of core modules like private key/mnemonic management and transaction signing. Continuously optimize APP performance and user experience； 5. Team Building & Management: Recruit, mentor, and manage a high-performing technical team, including front-end, back-end, mobile, and blockchain engineers. Foster a positive and collaborative technical culture； 6. Cross-functional Collaboration: Work closely with Product, Operations, and Design teams to translate business requirements into technical solutions. Provide technical input for company-level strategic decisions. 1. 技术战略与架构设计： 负责Web3钱包APP的整体技术架构设计、技术选型与演进规划，制定长期的技术发展路线图； 2. 从0到1的产品研发： 主导钱包APP的整个开发生命周期，包括需求分析、系统设计、开发、测试、上线及持续优化，确保项目高质量交付； 3. 区块链技术集成与创新：精通与多条公链的交互原理，负责集成和管理各类区块链节点，优化链上交易速度与成功率。深度理解与DeFi协议交互的技术细节，包括智能合约的调用、签名、Gas优化、以及安全审计要点，带领团队实现安全可靠的DeFi、Staking等复杂功能。探索和集成前沿技术，如账户抽象、跨链桥等，提升产品竞争力； 4. 安全与性能保障： 建立最高标准的安全编码规范和安全审计流程。对私钥/助记词管理、交易签名等核心模块的安全性负最终技术责任。持续优化APP性能与用户体验； 5. 团队建设与管理： 组建、培养和管理一支高效的技术团队，包括前端、后端、移动端和区块链工程师，营造积极向上的技术氛围； 6. 跨部门协作： 与产品、运营、设计等部门紧密合作，将业务需求转化为技术方案，并为公司战略决策提供技术输入。
1. 负责智能终端科技软硬一体化产品，包括产品规划、定价、市场策略分析以及推动产品的具体落地； 2. 协同市场商务、解决方案等团队，挖掘行业、客户的需求痛点，制定产品规划以及提供满足客户诉求的智能终端商业化产品； 3. 协同外部生态合作伙伴，包括鸿蒙生态伙伴、硬件厂商生态伙伴等，构建面向智能终端市场的商业化产品； 4. 了解行业、市场发展趋势以及竞争情况，制定产品策略，不断保持产品竞争力。
1. 根据公司战略，规划Jovay Layer 2公链创新产品及相关生态合作方案的需求和路线图； 2. 与工程、设计、市场等部门紧密合作，分析市场需求，设计和交付高质量的产品和服务； 3. 与市场BD、运营、合作伙伴等部门配合，设计并落地产品GTM策略； 4. 监控和分析用户反馈和产品指标数据，识别产品优化机会； 5. 建立以Jovay Layer2公链为核心的生态系统，制定和调整产品的发展策略； 6. 识别Web3领域相关合作伙伴和重点客户，发展和维护与他们的长期合作关系。