蚂蚁金服Ant International-Lead Technical Writer-KOMOJU Platform

As Lead Technical Writer at KOMOJU you will be responsible for creating and maintaining clear, comprehensive, and user-friendly documentation for our products and services. You will own the KOMOJU documentation center, transforming complex technical concepts into accessible content that helps developers, merchants, and internal teams successfully integrate and use our payment processing platform. Working closely with engineering, product, and customer success teams, you’ll ensure our documentation accurately reflects product capabilities, best practices, and real-world use cases. You’ll need a deep understanding of APIs, SDKs, and technical integrations so you can write with authority and test documentation against live systems using tools like Postman. You’ll be a strategic partner who understands market needs, spots documentation gaps, and proactively creates content that reduces support tickets and improves customer experience. You’ll also help shape our documentation strategy and establish content standards as we scale our technical content. Our ideal candidate is an exceptional writer who’s equally comfortable diving into APIspecifications and crafting engaging tutorials. You understand the developer experience, can anticipate user needs, and have a passion for making complex technical information clear and actionable. You thrive in collaborative environments and are excited by the payments technology space. Responsibilities ● Own and maintain the KOMOJU documentation center, keeping all content accurate, up-to-date, and comprehensive ● Write and update API references, integration guides, SDK documentation, tutorials, FAQs, and troubleshooting resources ● Document integrations for e-commerce platforms like Wix, WooCommerce, and Shopify ● Test API endpoints and integrations using Postman, cURL, or Swagger to verify documentation accuracy ● Create code samples, working examples, diagrams, flowcharts, and screen captures that simplify complex concepts ● Work with engineering, product, and customer success teams to document new features and identify gaps based on customer feedback ● Structure and organize documentation so both technical and non-technical readers can easily find and understand what they need ● Set up documentation standards, style guides, and templates to keep everything consistent ● Research market trends, competitor documentation, and payment industry best practices to benchmark our content experience and inform strategic documentation improvements

THE ROLE: The mission of the Principal Technical Lead is to orchestrate and elevate the quality, consistency, and competitiveness of AMD's GPU software ecosystem on Linux. This leader will bridge strategic objectives with technical execution across the ROCm stack and Linux driver portfolios (both packaged and inbox), ensuring a seamless, powerful, and reliable experience for developers, researchers, and enterprises choosing AMD for their accelerated computing needs.   KEY RESPONSIBILITIES: Strategic Technical Leadership & SOW Definition Act as the central technical nexus between Product Management, Software Architecture, and engineering teams (kernel, ROCm, QA, support). Translate high-level product goals and market requirements into detailed, actionable, and prioritized Technical Statements of Work (SOWs) for RSL AI validation team ensure validation plans are coherent, dependencies are managed, and resources are aligned to deliver on strategic commitments for both Radeon and Ryzen AI solutions. Quality, Test & Process Optimization: Own the definition and evolution of the product quality bar for AMD's Linux GPU software. · Champion and drive the implementation of a robust, scalable, and automated CI/CD and test infrastructure across Native Linux, WSL, and various hardware platforms. Establish key performance indicators (KPIs) for software quality, release velocity, and regression rates. Use data to drive continuous improvement in development and testing efficiency Unified User Experience & Competitive Analysis: Define and monitor a holistic user experience (UX) scorecard encompassing installation, performance predictability, documentation, and debugging. Institute a formal, ongoing competitive analysis framework to benchmark the AMD software stack (ROCm + Drivers) against key competitors across performance, feature parity, stability, and usability. Serve as the ultimate internal advocate for the end-user, ensuring customer and community feedback is systematically integrated into the development lifecycle. Linux Ecosystem & Driver Consistency: Provide technical guidance and oversight to ensure flawless synchronization between the AMD packaged driver and the upstream Linux kernel (inbox) driver. Strengthen AMD's partnership with the Linux kernel community and major distributions (e.g., Canonical, Red Hat, SUSE). Drives a consistent and high-quality user experience regardless of the driver delivery channel (OS vendor vs. AMD.com).

Reports to:      Product Engineering Manager                                                                                                                                  Job Description The Product Engineer will collaborate closely with the design engineering team on new product introduction, and with key suppliers and contract manufacturers on sustaining engineering and cost reduction, to expedite time to market and revenue ramp of high bit rate optical coherent transponders. Key Essential Functions: 1)Lead the yield improvement, drive product, process, quality improvements. 2)Lead the product debug and RMA activities and drive related action to closure. 3)Support cost modelling and lead cost reduction activities with cross function team. 4)Perform and coordinate DFX activities with design, test and process engineering teams. 5)Analyze and correlate performance of key parameters spanning device to sub-system levels to optimize in-process and final test specifications. 6)Create product trouble-shooting guides. 7)Lead failure analysis, root cause identification and corrective action implementation of components, sub-systems and field failures. 8)Approve readiness for volume manufacturing.

As an E.IT TES specialist, the responsibility is to provide IT technical support to high level management team & Top Executives in multiple offices in Shanghai. Responsibilities: Serve as the TES engineer to resolve customer’s issues and requests per Schneider Electric IT process: · Responsible for the availability and technical support of various IT systems and equipment on the desktop side, such as PC, printers and other front-end equipment, Windows operating system, Office, and other daily maintenance support. · Configure new PCs, printers and IP Telephony, mobile communication devices and audio/video facilities. · Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making corrections where required. · Identify or address the root causes for related technical Incidents and summarize Lesson & Learn for future improvement. · Work with Schneider Electric related manager to review and identify areas for improvement. Other Activities and Responsibilities in daily operation: · Work with other peer in other site or region to ensure necessary support documents are ready, tested, and usable from the TES tasks. · Onsite team lead of China ShangHai sites, engaging regional L1 (onsite team) to archive KPI and associated its support expectations · Support Internal & External Event & Meeting & virtual meeting · Service Introduction Request Handling