蚂蚁金服蚂蚁数字科技-Business Development Manager-Digital Technology BG

1. Relationship Architect and Revenue Strategy Lead： As the Strategic Account Manager, you will serve as the principal architect of client relationships and headline revenue-generation strategies on the front lines. This role calls for a rare blend of deep expertise, exceptional learning agility, resilience to pressure, and adaptive problem-solving skills. Most critically, you must possess outstanding interpersonal abilities and emotional intelligence to masterfully manage and nurture high-value relationships with sophisticated asset issuers, investors, and ecosystem partners. Your credibility and trustworthiness will be key assets in driving business forward. 2. Go-to-Market Design and End-to-End Execution： Your core mandate is to conceive, develop, and execute comprehensive 0-1 go-to-market strategies that position our tokenization platform as the solution of choice for clients seeking real-world asset exposure via blockchain, on both the issuer and investor sides. You will own the entire commercial cycle—from initiating prospect outreach and opportunity exploration to structuring proposals and negotiating contracts. As a trusted advisor, you’ll bridge the gap between technical complexities of tokenization and clients’ strategic on-chain objectives, guiding them throughout their digital asset journey. 3. Cross-functional Product Solutioning and Stakeholder Leadership： Working in direct partnership with technical teams, you will shape and deliver bespoke tokenization frameworks meeting unique client needs, all while assuring compliance across diverse regulatory landscapes. You’ll orchestrate complex, multi-stakeholder negotiations involving legal, compliance, risk, and technical representatives across organizations. Your ability to design robust business cases, articulate compelling value propositions for RWA tokenization, and balance financial returns with operational efficiencies will be instrumental in enabling customer buy-in and successful implementation. 4. Market Intelligence and Thought Leadership： Maintaining a pulse on RWA market trends, regulatory developments, and competitive activity is a critical aspect of this role. You will synthesize market intelligence to refine commercial strategies and anticipate client needs. Through industry event participation, strategic thought leadership, and content creation, you will champion our platform’s value, reinforce our leadership position, and generate inbound business interest in target markets.

1. Technical Strategy & Architecture: Own the overall technical architecture design, technology selection, and evolution plan for the Web3 wallet APP. Develop and execute a long-term technical roadmap； 2. 0-to-1 Product Development: Lead the entire development lifecycle of the wallet APP, including requirements analysis, system design, development, testing, launch, and continuous iteration, ensuring high-quality project delivery； 3. Blockchain Integration & Innovation:Possess deep expertise in interacting with multiple public chains, responsible for integrating and managing blockchain nodes, and optimizing on-chain transaction speed and success rates.Have an in-depth understanding of the technical details of interacting with DeFi protocols, including smart contract invocation, signing, Gas optimization, and security audit points. Lead the team to implement secure and reliable complex features like DeFi and Staking.Explore and integrate cutting-edge technologies such as Account Abstraction, and cross-chain bridges to enhance product competitiveness； 4. Security & Performance Assurance: Establish the highest standards for secure coding practices and security audit processes. Bear ultimate technical responsibility for the security of core modules like private key/mnemonic management and transaction signing. Continuously optimize APP performance and user experience； 5. Team Building & Management: Recruit, mentor, and manage a high-performing technical team, including front-end, back-end, mobile, and blockchain engineers. Foster a positive and collaborative technical culture； 6. Cross-functional Collaboration: Work closely with Product, Operations, and Design teams to translate business requirements into technical solutions. Provide technical input for company-level strategic decisions. 1. 技术战略与架构设计： 负责Web3钱包APP的整体技术架构设计、技术选型与演进规划，制定长期的技术发展路线图； 2. 从0到1的产品研发： 主导钱包APP的整个开发生命周期，包括需求分析、系统设计、开发、测试、上线及持续优化，确保项目高质量交付； 3. 区块链技术集成与创新：精通与多条公链的交互原理，负责集成和管理各类区块链节点，优化链上交易速度与成功率。深度理解与DeFi协议交互的技术细节，包括智能合约的调用、签名、Gas优化、以及安全审计要点，带领团队实现安全可靠的DeFi、Staking等复杂功能。探索和集成前沿技术，如账户抽象、跨链桥等，提升产品竞争力； 4. 安全与性能保障： 建立最高标准的安全编码规范和安全审计流程。对私钥/助记词管理、交易签名等核心模块的安全性负最终技术责任。持续优化APP性能与用户体验； 5. 团队建设与管理： 组建、培养和管理一支高效的技术团队，包括前端、后端、移动端和区块链工程师，营造积极向上的技术氛围； 6. 跨部门协作： 与产品、运营、设计等部门紧密合作，将业务需求转化为技术方案，并为公司战略决策提供技术输入。

1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。

1. 营销阵地C端玩法架构设计与实现，在快速迭代中沉淀抽象以提升研发效率 2. 电商导购心智产品建设与迭代，用数据、技术驱动业务效果提升 3. 支撑大促活动，解决高并发高难度技术课题，协同上下游落地跨团队项目，并保障项目稳定 4. 推荐系统迭代与调优，构建多维度策略能力，提升整体推荐分发效率与效果