蚂蚁金服蚂蚁数字科技-数字科技线-Trading and Operation Specialist
任职要求
1. 教育背景: 拥有金融、经济、数学、金融工程或相关专业的本科及以上学历； 2. 工作经验: 5年以上在资产管理、基金、券商或相关金融机构的中后台工作经验。或者WEB3 Curator相关工作经验； 3. 专业技能: （1）熟悉各类金融工具及其交易、结算流程。具备优秀的数据处理和分析能力。对WEB3的风险管理框架有深刻理解； （2）极强的责任心、细心和抗压能力； （3）优秀的逻辑思维、问题解决和沟通协调能力； （4）具备良好的团队合作精神。 1. Education: Bachelor's degree or above in Finance, Economics, Mathematics, Financial Engineering, or a related field； 2. Experience: 5+ years of middle or back-office experience in asset management, funds, securities firms, or related financial institutions； 3. Professional Skills: （1）Familiar with a wide range of financial instruments and their trading and settlement processes.Excellent d…
工作职责
我们正在寻找一位经验丰富、注重细节的交易与运营专业人才。您将成为连接投资、产品和市场客户的关键枢纽，负责管理和优化交易类产品的日常运营流程，确保交易执行的准确性、风险控制的有效性以及资金运用的高效性。 We are seeking an experienced and detail-oriented Trading and Operations professional to join our team. You will act as a critical hub connecting our investment, product, and GTM teams. This role is responsible for managing and optimizing the daily operational processes, ensuring the accuracy of trade execution, the effectiveness of risk control, and the efficiency of fund utilization. 1. 负责执行各类资产的交易指令，确保交易的及时性和准确性。监控交易流程，发现、解决交易过程中出现的异常问题； 2. 每日监控、管理、核对头寸，进行估值和盈亏分析。执行风险控制措施，监控各项风险指标（如市场风险、信用风险、流动性风险），并撰写风险报告； 3. 负责账户的资金调配、清算和结算工作，确保资金流转顺畅。进行现金流预测，管理产品的流动性，满足申购、赎回及投资需求； 4. 与产品设计部门紧密合作，参与新产品的设计与论证，提供运营角度的专业建议。配合前线销售部门，解答关于产品运作、持仓和业绩表现的问询，提供数据支持； 5. 持续评估和优化中台操作流程，引入新的工具和技术，提升自动化水平和运营效率。 1. Execute trading for various asset classes (e.g., stocks, bonds, derivatives), ensuring timeliness and accuracy. Monitor the entire trade lifecycle and resolve any exceptions or issues that arise； 2. Conduct daily monitoring and management of portfolio positions, including position reconciliation, valuation, and P&L analysis. Implement risk control measures, monitor key risk indicators (e.g., market risk, credit risk, liquidity risk), and prepare risk reports； 3. Manage account cash allocation, clearing, and settlement to ensure smooth cash flow. Forecast cash flows and manage product liquidity to meet subscription, redemption, and investment needs； 4. Work closely with the product design team, participating in new product development and providing professional input from an operational perspective. Support the front-line sales team by answering inquiries and providing data related to product operations, holdings, and performance； 5. Continuously evaluate and optimize middle-office operational flows, introducing new tools and technologies to enhance automation and efficiency.
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。
1. Work on the end-to-end process for standard and bespoke OTC derivatives, from origination and design to pricing and execution. Collaborate with internal and external partners to develop solutions for target clients； 参与标准化及定制化场外衍生品的全流程工作，包括发起、设计、定价与执行。协同内外部合作伙伴，为目标客户定制解决方案； 2. Collaborate with the GTM team to present product ideas and solutions, discuss trade structure, and drive commercial opportunities. Support trading execution； 与销售团队紧密合作，从产品角度为客户提供交易解决方案、讨论交易构想，并推动业务落地。全流程协助交易落地； 3. Partner with execution to understand the commercial objectives and risk-reward profile, assessing the viability and optimise P&L； 与执行团队协作，理解账目的商业目标及每笔交易的风险回报，评估其商业可行性，以实现公司损益的最大化； 4. Coordinate with cross-functional teams to (1) develop viable transaction structures, (2) ensure regulatory and internal policy compliance, and (3) secure seamless trade execution； 与跨职能团队协调，以（1）设计可行的交易结构，（2）确保符合法规及公司内部政策，并（3）保障交易顺利执行； 5. Collaborate with Execution, Operations, and Product team to support trade lifecycle management for structured products, enhancing system capabilities and operational workflows； 与交易、运营和信息技术团队协作，为结构化产品提供存续期管理支持，以提升系统能力与运营工作流程； 6. Work with other business units across the firm to identify and execute on cross-selling opportunities. 与公司内部其他业务部门积极合作，识别并把握交叉销售的机会。
1. 负责智能终端科技软硬一体化产品，包括产品规划、定价、市场策略分析以及推动产品的具体落地； 2. 协同市场商务、解决方案等团队，挖掘行业、客户的需求痛点，制定产品规划以及提供满足客户诉求的智能终端商业化产品； 3. 协同外部生态合作伙伴，包括鸿蒙生态伙伴、硬件厂商生态伙伴等，构建面向智能终端市场的商业化产品； 4. 了解行业、市场发展趋势以及竞争情况，制定产品策略，不断保持产品竞争力。
1. 根据公司战略，规划Jovay Layer 2公链创新产品及相关生态合作方案的需求和路线图； 2. 与工程、设计、市场等部门紧密合作，分析市场需求，设计和交付高质量的产品和服务； 3. 与市场BD、运营、合作伙伴等部门配合，设计并落地产品GTM策略； 4. 监控和分析用户反馈和产品指标数据，识别产品优化机会； 5. 建立以Jovay Layer2公链为核心的生态系统，制定和调整产品的发展策略； 6. 识别Web3领域相关合作伙伴和重点客户，发展和维护与他们的长期合作关系。