蚂蚁金服蚂蚁国际-业务体验高级专员 – 旅游行业解决方案-GBSS

工作描述

任职要求
1、5年及以上OTA（携程、飞猪等）/ 全球化业务客户服务中心工作经验。熟悉国际机票业务者优先； 
2、有服务链路设计及用户体验运营经验，有较好的体系规划和落地执行能力； 
3、本科及以上学历，能熟练使用中英文作为工作语言，有其他小语种背景者优先； 
4、有客服域AI项目实操经验（如AI Workflow搭建、Token成本优化、智能服务部署）及个人/团队AI提效案例者优先。
5、善于整合内外部资源，有较强的自驱力和推动力

1. 5+ years of professional experience in OTA platforms (e.g., Ctrip, Fliggy, etc.) or global business customer service centers, with a focus on customer experience or operations. Candidates with experience in international flight/car hailing business are preferred.
2. Demonstrated experience in service journey design and user experience operations, with strong capabilities in systematic planning and execution of scalable solutions.
3. Bachelor’s degree or higher. Must be fluent in both Chinese and English as working languages. Proficiency in additional languages is a plus.
4. Candidates with hands-on AI project experience in customer service domain (e.g., AI Workflow building, token cost optimization, intelligent service deployment) and proven track record of AI-driven efficiency gains for self/team are strongly preferred.
5. Skilled at integrating internal and external resources, with solid project management experience. Possesses strong self-motivation, initiative, and the ability to d…