蚂蚁金服蚂蚁数字科技-数字科技线-Operation Manager (Social & Community Operations)
任职要求
1. 必须能使用英语作为工作语言。具备优秀的英文写作与演讲能力，能独立对接国际媒体与社群； 2. 3 年以上 Web3 行业运营经验，具备国际化视野。熟悉主流社交平台及Web3项目的运营逻辑与增长玩法； 3. 具备极强的审美能力与叙事技巧，能将复杂的金融科技包装成易懂的市场故事； 4. 对加密行业趋势敏感，能迅速捕捉市场热点并借势营销； 5. 具备深度思考的能力，了解行业以及产品的第一性原理； 6. 有创业经验优先。 1. Must be proficient in English as a working language, with excellent written and verbal communication skills; able to independently engage with international media and global communities； 2. Minimum of 3 years of operational experience in the Web3 industry, with a strong international perspective. Deep familiarity with t…
工作职责
1. 区域社区搭建与运营： （1）聚焦高净值区域，搭建精准的加密理财社区（Telegram、Discord、其他本地化社群）； （2）每个区域社区有明确的转化和推荐漏斗； （3）配合内容/社媒负责人和产品更新，每周至少 1 - 2次有价值的投教/策略/市场分析内容； 2. 区域 KOL 矩阵与渠道获客： （1）在每个目标区域搭建长期的 KOL 合作矩阵； （2）与本地 KOL 做联合 AMA、分发专属邀请码、做社区专属收益加成； （3）KOL 合作从一次性投放转向长期分成制，与 AUM 挂钩； 3. 社区转化： （1）设计社区专属的入金激励路径，与社区身份和信誉系统挂钩； （2）建立社区内部的信任传导，激励入金用户进行推广和分享收益体验； （3）每月追踪社区转化并逐层优化； 4. 本地化活动： （1）在重点城市策划季度社区线下聚会：如小型社区见面会、策略分享沙龙等。 1. Regional Community Building & Operations： (1) Focus on high-net-worth regions to build precise crypto-wealth management communities on platforms such as Telegram, Discord, and other localized social channels; (2) Establish clear conversion and referral funnels for each regional community; (3) Collaborate with Content/Social Media leads and align with product updates to deliver high-value educational content, investment strategies, or market analysis at least 1-2 times per week; 2. Regional KOL Matrix & Channel Acquisition: (1) Build and maintain a long-term Key Opinion Leader (KOL) partnership matrix in each target region; (2) Co-host AMAs (Ask Me Anything) with local KOLs, distribute exclusive invitation codes, and offer community-specific yield bonuses or incentives; (3) Transition KOL partnerships from one-off campaigns to long-term revenue-sharing models tied to Assets Under Management (AUM); 3. Community Conversion: (1) Design exclusive deposit incentive pathways linked to community identity and reputation systems; (2) Foster trust within the community by incentivizing funded users to promote the platform and share their yield experiences; (3) Track community conversion metrics monthly and optimize the funnel iteratively; 4. Localized Events: (1) Plan and execute quarterly offline community gatherings in key cities, such as small-scale meetups and strategy-sharing salons.
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。
我们正在寻找一位经验丰富、注重细节的交易与运营专业人才。您将成为连接投资、产品和市场客户的关键枢纽，负责管理和优化交易类产品的日常运营流程，确保交易执行的准确性、风险控制的有效性以及资金运用的高效性。 We are seeking an experienced and detail-oriented Trading and Operations professional to join our team. You will act as a critical hub connecting our investment, product, and GTM teams. This role is responsible for managing and optimizing the daily operational processes, ensuring the accuracy of trade execution, the effectiveness of risk control, and the efficiency of fund utilization. 1. 负责执行各类资产的交易指令，确保交易的及时性和准确性。监控交易流程，发现、解决交易过程中出现的异常问题； 2. 每日监控、管理、核对头寸，进行估值和盈亏分析。执行风险控制措施，监控各项风险指标（如市场风险、信用风险、流动性风险），并撰写风险报告； 3. 负责账户的资金调配、清算和结算工作，确保资金流转顺畅。进行现金流预测，管理产品的流动性，满足申购、赎回及投资需求； 4. 与产品设计部门紧密合作，参与新产品的设计与论证，提供运营角度的专业建议。配合前线销售部门，解答关于产品运作、持仓和业绩表现的问询，提供数据支持； 5. 持续评估和优化中台操作流程，引入新的工具和技术，提升自动化水平和运营效率。 1. Execute trading for various asset classes (e.g., stocks, bonds, derivatives), ensuring timeliness and accuracy. Monitor the entire trade lifecycle and resolve any exceptions or issues that arise； 2. Conduct daily monitoring and management of portfolio positions, including position reconciliation, valuation, and P&L analysis. Implement risk control measures, monitor key risk indicators (e.g., market risk, credit risk, liquidity risk), and prepare risk reports； 3. Manage account cash allocation, clearing, and settlement to ensure smooth cash flow. Forecast cash flows and manage product liquidity to meet subscription, redemption, and investment needs； 4. Work closely with the product design team, participating in new product development and providing professional input from an operational perspective. Support the front-line sales team by answering inquiries and providing data related to product operations, holdings, and performance； 5. Continuously evaluate and optimize middle-office operational flows, introducing new tools and technologies to enhance automation and efficiency.
1. 负责海外 ZAN SaaS 产品从需求洞察、路线图规划到上线交付与持续迭代； 2. 设计产品的商业化模式:定价与套餐、计费与配额、试用与转化路径,持续优化付费转化与留存； 3. 与市场、BD、运营、合作伙伴协同,制定并落地产品 GTM 策略,把握海外开发者 / 企业客户的获取与增长； 4. 持续监控用户反馈与核心产品指标(转化、留存、ARR、活跃等),识别优化与增长机会并驱动落地； 5. 与工程、设计紧密配合,交付高质量、对开发者友好的产品与文档； 6. 针对目标生态与重点客户,发展并维护长期合作关系,帮助产品在全球开发者生态中成长。
按方向划分，你将承担以下职责中一项或多项： 1.分布式训练方向： （1）设计并调优大规模混合并行策略（TP/PP/DP/EP/CP 组合方案），持续提升集群 MFU； （2）做训练性能 profiling 与全链路瓶颈攻坚，扛起训练稳定性终极排查（NCCL 超时、梯度异常、显存泄漏）； （3）对 Megatron-LM / DeepSpeed 等训练框架做深度适配、魔改与 bug 修复，主导 mid-train 阶段的分布式方案设计与执行，与基座模型团队做核心技术对接； 2.推理服务方向： （1）负责推理服务搭建与维护（vLLM / SGLang 部署、升级、深度调优）； （2）推进批量推理优化与量化方案落地，在精度与吞吐之间找到商业最优解； （3）建设 Checkpoint 管理与模型格式转换工具链，作为基模与算法团队之间的桥接层，提供日常 infra 支持； 3.Agentic RL 沙箱方向： （1）从 0 到 1 搭建 Agentic RL 训练的沙箱环境基建，做多团队协作的技术枢纽； （2）设计标准化的环境接口（observation / action / reward），保障沙箱的隔离性、容错与资源管控； （3）优化沙箱吞吐与延迟，持续接入新工具与新环境； 4.大模型训练参与方向： （1）负责专项数据合成，为模型训练提供高质量数据燃料； （2）参与专项能力优化与模型训练，把引擎能力转化为真实的模型能力提升。