蚂蚁金服Ant International-Regional Quality Management & Training Specialist-A+ JP

工作描述

Qualifications
Bachelor's degree or above; 5+ years of experience in operations, or training delivery / development.
Solid capability in course content development and localization; strong in-person delivery and coaching skills.
Integrity and a strong sense of responsibility; comfortable with frequent in-region travel for store inspections.
Strong cross-team coordination and vertical alignment (top-down and bottom-up); English and the local language as working languages.

Duty
Key Responsibilities
1. ISO Management & Quality Assurance
ISO Policy Implementation: Drive the effective implementation of regional ISO policies and quality management standards, ensuring consistent execution across local operations and service providers.
Quality Monitoring & Performance Improvement: Track key quality indicators, analyze performance trends, identify gaps, and collaborate with service providers to drive continuous improvement.
Quality Inspections & Audits: Conduct regular operational quality inspections and compliance checks to identify non-conformities, process deviations, and potential risk behaviors.
Corrective & Preventive Actions: Lead closed-…