ASMLCustomer Quality Regional Manager
任职要求
Bachelor degree or above Experience Experience in the semiconductor business Experience in Professional Field Service Operations Experience in Quality management systems and methodologies within a high tech business to business environment. Experience with Fab and/or BEOL E2E quality management is a plus Personal Skills Strong people leadership skills Strong customer oriented attitude and customer interfacing skills KPI oriented and able to drive team’s performance Strong co…
工作职责
Degree: Bachelor degree or above Work Experience: 10+ years Travel: 30% Introduction The CS Quality and Excellence of China region is part of the Customer Support organization. The strategy of CS Quality and Excellence is 3-fold: Challenge : Improve and drive Quality within ASML, in region and headquarters. Collaboration: Accelerate cross-sector quality collaboration. Strengthen our quality processes and adherence for Install base and early PGP. Care: Become customer-centric by bringing the voice of the customers into ASML. Embed an interdependent quality mindset at ASML In CS Quality and Excellence, the Customer Quality team is responsible for bringing the voice of the customer on Quality to ASML and for securing the right follow-up. To enable this, the Customer Quality team consists of a network of Customer Quality Managers (CQM’s) located near our key customers in charge of following up on major Quality Issues (e.g. via Customer Quality notification) and closely engaging all stakeholder to meet customer quality expectations. Position in the organization Reports hierarchically to Head of Q&E of China Region Based in Shanghai Job mission Ensure ASML continuous quality improvement meets customer expectations Drive for customer satisfaction and build customer trust on quality. Job Description Lead a team of Customer Quality Managers to secure customer quality in China region Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality Indicators Secure engagement from ASML sectors Drive quality performance to agreed targets Manage Customer Quality Notifications:Local intake & filtering Manage close follow-up through Central Customer Quality Care team Manage timely and good quality closure of CQN with customer, including preventive actions. Manage Customer auditsAlign with Customer on audit agenda Work with GQ/QE audit team on follow-up Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processes Assist regional management by initiating, driving and tracking of improvements on the execution of critical processes Drive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update… Be the voice of the Customer on Quality towards ASML organization Be the Quality Ambassador within ASML
As the Manager for the QPM team in Greater China, you will be responsible for leading and developing a talented team of Quality Program Managers. You will provide coaching and development opportunities to enhance team skills and performance, while fostering a collaborative and supportive team environment. In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will translate the regional quality strategy into actionable plans for the GC market, ensuring that our quality initiatives are tailored to local customer expectations and business needs. You will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This is an exciting role with an opportunity to greatly impact the customer experience at Apple while working in a supportive team environment.
Key Responsibilities Category P&L Ownership & Growth Metrics: • Own and manage the P&L and growth metrics for the Electronics category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). • Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution • Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. • Leverage historical data and market insights to inform decisions and improve customer experience. • Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination for Electronics. • Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development • Develop strategies to onboard high-quality sellers and brands. • Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. • Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment • Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. • Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. • Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. • Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives.
Category P&L Ownership & Growth Metrics: ● Own and manage the P&L and growth metrics for the category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). ● Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution ● Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. ● Leverage historical data and market insights to inform decisions and improve customer experience. ● Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination. ● Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development ● Develop strategies to onboard high-quality sellers and brands. ● Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. ● Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment ● Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. ● Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. ● Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. ● Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives.
1. 负责排查解决景点玩乐业务海外供应商日常遇到的直连问题； 2. 负责海外供应商标准直连过程中的培训指引、技术答疑、上线验收等运营工作，为供应商接入效果负责； 3. 协同产品经理，持续降低直连质量缺陷成本。持续提升内部运营效率，降低产研与业务运营的人力成本 Job Scope： • Work with various internal teams owning sophisticated projects to ensure excellent APIs service and support for our partners. • Take care of partner/client relationship with regional key accounts • Provide long-term technical relationship management, including regular contact to review upgrades, upcoming releases and health of integration and processes • Serve as technical relationship contact, coordinate plans and solutions with partner teams, such as connectivity account management and integration issue support as needed • Keep pulse on integration projects, serving as partner concern point • Develop processes and propose system optimization requirements to provide quick and detailed responses to requests from external clients and internal business operation teams • Perform analysis and research to provide creative solutions to customer service quality problems • Help plan global capacity. Gather product requirements globally for internal teams to ensure product is an excellent fit for all users; provide feedback as a technical resource for future integration strategies and long-range planning