安克创新Germany-Sales Associate
任职要求
Key Qualifications: 1、Reliable availability for flexible, business-driven store hours, including weekends. 2、Fluent German, spoken and written; good English skills are a plus. 3、Experience in retail, customer service, or a similar role with direct customer contact. Preferred Qualifications： Enthusiasm for consumer technology and a solid tech…
工作职责
Position: Sales Associate Location：Berlin Contract type: Full-time, fixed contract (Outsourced position） At Anker Innovations, we build technology that makes life simpler, safer, and smarter for our customers — from charging and energy solutions to Soundcore audio and eufy smart home products. In our new boutique store in Berlin, we're creating a shopping experience that seamlessly connects the digital and physical worlds: Online-to-Offline (O2O) is at the heart of every customer interaction. As a Sales Associate, you are the first point of contact for our customers in store. You combine personal advice with the digital tools of our ecosystem — whether that means helping a customer pick up an online order, bringing our latest products to life through hands-on demos, or advising on our connected services. You're curious, proactive, and genuinely interested in finding the right solution for each customer's everyday life. This role is offered exclusively as a full-time, permanent position. Description: 1、Welcome and advise customers in store, ensuring a seamless experience across our online shop, app, and physical store. 2、Support Click & Collect, online returns, and digital self-service options directly in store. 3、Build deep product knowledge across our portfolio — Anker Charging, Soundcore Audio, eufy Smart Home, and Anker SOLIX — and give customers tailored, individual recommendations. 4、Present new products and innovations in an engaging way, including through live demos and in-store events. 5、Support the wider team across all areas of the store, from the sales floor to the stockroom, as needed. 6、Record and maintain customer data carefully and in line with our data protection guidelines. 7、Contribute to an open, respectful, and inclusive team culture, and be willing to learn from and support colleagues.
1. Actively maintaining and improving partner relationships, exploring channel sales opportunities 2. Executing new launch GTM work, making and executing promotion plans, focusing on offline retail in-store sales; 3. Excuting partner training, including distributor training, in-store staff training, new product training, and etc. 3. Retail channel visiting, and participating in channel-related exhibitions, etc.
【项目介绍】 以重点AE国家用户运营与语言类实习岗位为切入点，充分发挥在华外籍留学生（AE Global Stars）对本地市场的理解与洞察，推动AE业务本地化创新，并将其打造为AE培养全球化人才、支撑重点市场快速扩张的核心枢纽。 Using user operations and language-focused internships in AE’s priority countries as a starting point, fully leverage AE Global Stars’ deep understanding of local markets to drive localized business innovation and establish them as a central hub for cultivating global talent to support AE’s rapid expansion in key markets. 1、Research and analyze consumer demographics and purchase interests in target growth markets 2、Spearhead end-to-end customer experience optimization, fueling business growth 3、Harness customer lifecycle data and shopping journeys to continuously uncover pain points, deeply understand shopper needs from browsing to post-purchase-and then relentlessly drive improvements 4、Forge cross-functional synergies with product and growth teams to co-create solutions that elevate the customer experience 5、Analyze voice-of-customer data to understand service journey frictions, contributing to product/process enhancements that amplify service quality and efficiency
Responsibilities： 1. Assist the China headquarters in formulating the design strategy for Xiaomi's auto delivery center stores in Germany. Deeply integrate Xiaomi's brand visual system with the aesthetic preferences of local German users, and output design planning schemes and standardized specifications that meet EU compliance requirements, providing directional guidance and implementation basis for store design. 2. Lead the overall management of the full design process, covering key links such as conceptual design, scheme review, detailed design, construction drawing review, and coordinating with government and owner parties for the approval of scheme drawings. Ensure that the design scheme is both implementable and consistent with the brand, while strictly complying with German architectural design regulations and environmental protection standards. 3. Establish and improve the Sino-German design collaboration mechanism, coordinate the Chinese brand team, local German design contractors, general contractors and material suppliers, and promote efficient cross-team collaborative communication. Proactively participate in and solve connection problems between design and construction links to ensure the smooth progress of projects. 4. Be responsible for design cost control and supplier management: Participate in selecting suitable local German design resources and material suppliers, balance cost, presentation effect and delivery cycle by optimizing design schemes; Establish and implement a design quality control system to ensure that design results meet standards. 5. Serve as the core interface for Sino-German communication on the design side, efficiently promote the in-depth integration of Chinese brand requirements (such as brand visual specifications and user experience standards) with local German compliance requirements (such as fire protection, energy conservation, and barrier-free design), and proactively avoid design compliance risks to ensure the compliant implementation of projects. 6. Assist in establishing the design management system for the German region, and precipitate reusable design standards and localized collaboration processes. While promoting the standardization of the design style of Xiaomi's auto delivery centers, take into account regional differentiated needs to achieve a balance between standardization and differentiation.
"Alibaba Infrastructure Operations Team We are the Alibaba Infrastructure Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Globe. We are dedicated to delivering ""last mile customer value"" from our operational facilities, providing a seamless, reliable, and highly efficient service experience. Our Core Focuses: End-to-End Reliability: From critical equipments (electric, HVAC) to IT services, we provide comprehensive stability assurance, focused on mitigating risks and ensuring business continuity. Project-Based & Lean Operations: We approach operational work through a project lens, continuously optimizing processes to achieve efficient resource utilization and lean operating costs. Innovation & Talent Development: We actively integrate cutting-edge technologies and foster robust knowledge-sharing mechanisms to continuously enhance our team's professional capabilities and innovative practices. We serve as the robust foundation for the enterprise's business growth in the Americas, providing powerful and trustworthy infrastructure assurance through professionalism, innovation, and collaboration." "Job Responsibilities: 1. Build deep operational partnership with colocation providers, establishing hands-on governance over daily operations, risk management, and service quality to ensure comprehensive operational excellence beyond baseline contractual commitments. 2. Develop and enforce operational standards, inspection protocols, and performance benchmarks. Conduct regular on-site audits and operational reviews, identify service gaps, and drive corrective actions to closure — functioning as the on-ground authority for operational excellence. 3. Establish risk governance frameworks for assigned regions, including proactive risk identification, root cause analysis leadership, and preventive action tracking across all colocation infrastructure. 4. Drive colocation provider monitoring system integration across regional infrastructure through structured project management, coordinating cross-functional resources (internal engineering, colo provider teams, platform vendors) to ensure standardized telemetry access, data quality, and alarm management aligned with Alibaba global environment monitoring system standards. 5. Lead review and validation of electrical and HVAC automation control logic implemented by colocation providers, orchestrating technical experts and vendor resources to ensure control strategies meet reliability, efficiency, and safety standards. 6. Conduct systematic risk identification and governance for electrical and HVAC infrastructure, coordinating assessment activities across colo providers and internal stakeholders, driving single points of failure analysis, redundancy validation, and mitigation roadmap development to closure. 7. Oversee commissioning and tuning of electrical and HVAC automation systems, managing vendor execution and validating control parameters, setpoints, and closed-loop operation stability — ensuring production-ready delivery through rigorous acceptance testing. 8. Collaborate with global headquarters on operational strategy, standards development, and platform roadmap. Represent regional perspectives in global reviews and ensure global policies are adapted to local contexts. Build regional operational capability through training, certification, and knowledge transfer programs."