美团Keeta-Tools product operation-Riyadh（工具产品运营）
任职要求
2-3 years of projects experience in B/C-side products management and operation, familiar with SAAS, CRM and other B-side products a plus Excellent insight and logic ability, master demand research, analysis methodology, SQL is a plus Fluent in English listening, reading and writing, good communication skills 有2-3年的B、C端产品/产运项目经验，熟悉SAAS、CRM等B端产品加分 优秀的洞察力和逻辑能力，掌握需求调研、分析方法，会SQL加分 英文听说读写流利，沟通能力强
工作职责
1. Lead the iteration and optimization of internal sales/operations product tools, provide product solutions, and coordinate with the sales, product, technical teams, and other relevant departments to ensure successful product feature launches and implementations. 2. Manage the product project，co-operate with the various departments to promote the progress of the project, ensure that the production project meets the business expectations, and help the business objectives to be achieved more efficiently 3. Conduct product feature training and promotion, develop comprehensive product training manuals, and assist the sales team in mastering product usage. 1. 负责内部销售/运营产品工具的迭代和优化，提供产品解决方案，协调销售、产品、技术团队和其他相关部门，确保产品功能的成功上线和实施。 2.管理产品项目流程，与各部门资源合作推进项目进展，确保产研项目符合业务预期达成，帮助业务目标更高效实现 3. 开展产品功能培训和推广，制定全面的产品培训手册，协助销售团队掌握产品使用方法。
1. Responsible for the iteration and optimization of internal sales/operations product tools, provide product solutions, and coordinate with the sales, product, technical teams, and other relevant departments to ensure successful product feature launches and implementations; 2. Manage the product project，co-operate with the various departments to promote the progress of the project, ensure that the production project meets the business expectations, and help the business objectives to be achieved more efficiently; 3. Conduct product feature training and promotion, develop comprehensive product training manuals, and assist the sales team in mastering product usage. 1. 负责内部销售/运营产品工具的迭代和优化，提供产品解决方案，协调销售、产品、技术团队和其他相关部门，确保产品功能的成功上线和实施； 2. 管理产品项目流程，与各部门资源合作推进项目进展，确保产研项目符合业务预期达成，帮助业务目标更高效实现； 3. 开展产品功能培训和推广，制定全面的产品培训手册，协助销售团队掌握产品使用方法。
1. 负责商家自营销指标运营相关的产品运营。Responsible for product operations related to merchant self-marketing metrics. 2. 了解行业内通用产品解决方法，洞察商家需求，推进商家营销工具的产出和持续的产品功能优化。Understand industry-standard product solutions, gain insights into merchant needs, and drive the development of merchant marketing tools along with continuous product feature optimization. 3. 建立日常运营机制，不断提升相关产品的使用量和使用效果。Establish daily operation mechanisms to continuously improve the usage and effectiveness of related products.
1.负责商家端相关产品工具运营，包括但不限于需求收集、功能规划、行业对标分析等工作，识别关键卡点或机会点，推动产品开发或者迭代，提升商家经营效率和管理效率； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助商家掌握产品使用方法。 1.Responsible for the merchant-related product tools operations, including but not limited to demand collection, feature planning, industry benchmark analysis, identify key bottlenecks or opportunities, drive product development or iteration, and boost merchant operational and managerial efficiency. 2.Oversee the product project workflow, liaise with sales, product, tech teams and other related departments to develop or improve product features, helping to achieve business objectives more efficiently. 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support merchants in mastering product usage.
1. Develop clear and practical standards and processes for issue responsibility, including rider service management and rider appeals. Continuously promote online and automated solutions to reduce order and customer losses caused by delivery issues, and improve the accuracy and efficiency of problem handling. 制定科学判责标准及流程规范，包含骑手服务管控、骑手申诉等能力建设，并持续推动线上化、自动化的解决方案落地。一方面，降低因为交付异常导致的订单损失、客户损失的发生概率；一方面，提高异常问题处理的准确度和效率 2. Take responsibility for fulfillment-related service quality indicators, solve or reduce the top incoming issues. Responsible for fulfillment-related service quality metrics, solving or reducing the top incoming issues. Optimize fulfillment service processes, such as designing the return process for undeliverable orders by riders, and moving the handling of delivery disputes among users, merchants, and riders online and towards automation.对履约相关的万服指标负责，解决或降低进线top问题。优化履约服务流程，如骑手无法送达返还流程设计、用户/商家/骑手交付矛盾处理线上化、自动化等 3. Create execution standards, process mechanisms, and product operation tools for experience management. Make sure frontline teams can easily understand and follow them, and reduce CPO (cost per order) by improving service experience.输出体验管控相关的执行标准、流程机制、产品运营工具。确保需前线落地的内容可理解、可执行，通过提升体验的方式来降低CPO 4. Based on cultural differences and common features of service delivery in different countries, set up service standards and rules for riders, merchants, and users. Design suitable solutions and build connections with B-end, C-end, and customer service teams to improve the overall service experience.基于各国文化差异性和服务交付流程的共性，建立骑手/商家/用户服务标准及约束，设计适配方案，与B端C端、客服等部门建立联动机制，改善服务体验 5. Work with internal and external resources to support rider equipment asset management, usage checks, and new equipment development in different countries and regions. Ensure riders can work smoothly and help build a positive brand image for keeta.联动内外部资源，负责支持不同国家和地区的骑手装备资产管理、使用检核、新装备开发。一方面确保骑手正常工作，一方面对keeta的品牌价值产生正向作用