美团Courier Operations Strategy Intern

1.订单结构分析与洞察 | Order Structure Analysis & Insights 深入分析订单结构特征（时空分布、品类、波峰波谷等），识别履约效率瓶颈与业务增长机会，输出可指导策略制定的业务洞察。 English: Conduct in-depth analysis of order structure characteristics including spatiotemporal distribution, category mix, and peak/off-peak patterns; identify fulfillment efficiency bottlenecks and growth opportunities; deliver business insights to guide strategy development. 2.区域与运营模式综合设计 | Regional & Operational Model Design 结合城市特征与业务阶段，系统性设计区域划分方案与运营模式（自营/外包/混合），推动模式落地与持续迭代优化。 English: Design regional segmentation schemes and operational models (in-house / outsourced / hybrid) tailored to city characteristics and business stage; drive model implementation and continuous iteration. 3.供需匹配策略与应用 | Supply-Demand Matching Strategy & Execution 制定并落地覆盖配送范围划定、骑手排班、实时调度、爆单控制、补贴活动设计与执行等场景的供需匹配策略，提升运力利用率与配送体验。 English: Develop and implement supply-demand matching strategies across delivery zone definition, courier scheduling, real-time dispatch, order surge control, and subsidy campaign design and execution; improve courier utilization and overall delivery experience. 4.服务解决方案设计与交付 | Service Solution Design & Delivery 针对不同场景（大订单、远距离、特殊时段等）设计差异化服务解决方案，协调产品、算法、运营等跨职能团队推动方案落地交付。 English: Design differentiated service solutions for specific scenarios such as large orders, long-distance delivery, and off-peak periods; coordinate cross-functional teams including product, algorithm, and operations to drive solution delivery. 5.履约策略产品运营 | Fulfillment Strategy Product Operations 主导履约策略相关产品的日常运营与效果追踪，推动策略参数调优与产品功能迭代，确保策略工具持续贴合业务需求。 English: Lead day-to-day operations and performance tracking of fulfillment strategy products; drive parameter tuning and product feature iteration to ensure strategy tools remain aligned with evolving business needs.

DUTIES & RESPONSIBILITIES • Identify and develop new business opportunities and partnerships to increase revenue. • Conduct market research and competitor analysis to identify trends and potential areas for expansion. • Determining and conveying sales targets, work with facility team to deliver the target. • Build and maintain strong relationships with key stakeholders, vendors, and partners. • Monitoring Field Sales activities his/her territory, ensuring that teams perform the proper sales activities and gain good result. • Negotiate contracts and close deals to maximize profitability and growth. • Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan. • Provide regular updates and resolution on business challenges and customer satisfaction. • Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered • Provide feedback and recommendation to further improve business operations • Other tasks and projects as assigned by manager. KEY DECISIONS / AUTHORIZATIONS • Build up territory’s sale strategy & plan for operational facilities to win new accounts and retain business with current accounts to achieve overall sales target. • Promote & guide facilities team to generate leads & successfully convert leads to winning opportunities. • Lead facility teams to build strong relationship with customers and grow customer’s account to max potential. • Conduct presentations / trainings of service products and present customized offers to customers. • Effectively utilize data and analytics tools for sales forecasting

1. Responsible for the content operation of the courier communication channel,  with the goal of delivering the rider image of the platform, establishing a mechanism for content production and operation, including content quality control, content production, and content distribution full-link operation strategy, to provide riders with high-quality content with the platform's characteristic tonality 2. Develop strategies and produce creativity based on communication goals, including but not limited to topic manufacturing, in-depth content, channel strategies, product activity gameplay, etc., and complete the full module and full link work. 3. Track core operational and content data, analyse rider behaviour and needs, and help drive business information reach optimization 4. Undertake cross-team collaborative communication, integration of internal and external resources, sorting out and integrating long-term communication strategies, and achieve the value of rider content improvement

1. Conduct weekly interviews with couriers to gather insights, feedback, and screenshots. 2. Monitor and report competitor strategies, including pricing, incentives, and operational tactics. 3. Share insights with City BPs and Pricing to support fee and strategy adjustments. 4. Support go-to-market efforts in new cities: map risks, understand cultural barriers, and identify demand zones. 5. Track courier satisfaction, cancellations, online behavior, and fraud indicators. 6. Build and maintain a centralized database for courier intelligence and competitor benchmarks. 7. Ensure courier training is completed and effectively understood. 8. Run in-field tests of new product features and provide structured feedback. 9. Maintain high-quality WhatsApp courier groups, encouraging engagement and removing inactive or infiltrated members. 10. Submit monthly reports on courier behavior, performance issues, and field recommendations.