美团Courier Operations Strategy Intern

DUTIES & RESPONSIBILITIES • Identify and develop new business opportunities and partnerships to increase revenue. • Conduct market research and competitor analysis to identify trends and potential areas for expansion. • Determining and conveying sales targets, work with facility team to deliver the target. • Build and maintain strong relationships with key stakeholders, vendors, and partners. • Monitoring Field Sales activities his/her territory, ensuring that teams perform the proper sales activities and gain good result. • Negotiate contracts and close deals to maximize profitability and growth. • Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan. • Provide regular updates and resolution on business challenges and customer satisfaction. • Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered • Provide feedback and recommendation to further improve business operations • Other tasks and projects as assigned by manager. KEY DECISIONS / AUTHORIZATIONS • Build up territory’s sale strategy & plan for operational facilities to win new accounts and retain business with current accounts to achieve overall sales target. • Promote & guide facilities team to generate leads & successfully convert leads to winning opportunities. • Lead facility teams to build strong relationship with customers and grow customer’s account to max potential. • Conduct presentations / trainings of service products and present customized offers to customers. • Effectively utilize data and analytics tools for sales forecasting

1. Responsible for the content operation of the courier communication channel,  with the goal of delivering the rider image of the platform, establishing a mechanism for content production and operation, including content quality control, content production, and content distribution full-link operation strategy, to provide riders with high-quality content with the platform's characteristic tonality 2. Develop strategies and produce creativity based on communication goals, including but not limited to topic manufacturing, in-depth content, channel strategies, product activity gameplay, etc., and complete the full module and full link work. 3. Track core operational and content data, analyse rider behaviour and needs, and help drive business information reach optimization 4. Undertake cross-team collaborative communication, integration of internal and external resources, sorting out and integrating long-term communication strategies, and achieve the value of rider content improvement

1. Conduct weekly interviews with couriers to gather insights, feedback, and screenshots. 2. Monitor and report competitor strategies, including pricing, incentives, and operational tactics. 3. Share insights with City BPs and Pricing to support fee and strategy adjustments. 4. Support go-to-market efforts in new cities: map risks, understand cultural barriers, and identify demand zones. 5. Track courier satisfaction, cancellations, online behavior, and fraud indicators. 6. Build and maintain a centralized database for courier intelligence and competitor benchmarks. 7. Ensure courier training is completed and effectively understood. 8. Run in-field tests of new product features and provide structured feedback. 9. Maintain high-quality WhatsApp courier groups, encouraging engagement and removing inactive or infiltrated members. 10. Submit monthly reports on courier behavior, performance issues, and field recommendations.

1.Courier Strategy Lead or assist in designing courier subsidy strategies within budget requirements; 2.Optimize execution efficiency Improve the collaboration process design with other departments to optimize execution efficiency and effectiveness; 3.Data Analysis & Problem Diagnosis Monitor and analyze key operational metrics related to Courier Strategy, promptly detect anomalies, and identify root causes. Translate analytical insights into actionable improvement recommendations, and drive strategy to implement corrective actions and continuous optimization. 4.Key Strategy Support & Risk Management Provide dedicated follow-up for key strategy or those facing operational risks, participate in designing improvement plans, and track execution results. Summarize typical cases and best practices to continuously refine the methodology for Courier Strategy. Basic Requirements for Job