美团City Freelance Operations Manager – (Onsite)
任职要求
1. Bachelor’s degree or above; 3+ years of work experience, with freelance operations experience, O2O or related industry operations experience preferred; a background in supply-demand strategy operations is a plus. 2. Strong data analysis skills, able to drive the discovery and resolution of business issues through data. 3. Excellent communication and facilitation skills, capable of proactively collaborating with cross-functional teams to advance business improvements.
工作职责
1. Analyze and regulate urban supply and demand dynamics to improve Keeta’s freelance’s operation and management capabilities in the Middle East. 2. Decompose objectives and deploy freelance capacity to ensure the overall experience and delivery costs of freelance’s targets are achieved. 3. Collaborate with back-office operations teams to advance the iterative upgrading of the freelance strategic capabilities; partner with 3PLs to empower freelance capacity recruitment. 4. Monitor daily operational data, promptly identify business issues, and drive problem-solving and strategy implementation.
Lead supply operations strategy across a defined multi-city region. Oversee delivery KPIs (SLA, cost, efficiency) and drive consistent performance across the region. Manage and mentor a team of City Business Partners (BPs) and guide their execution plans. Allocate resources (fleet, budget, incentives) strategically across cities based on volume and demand patterns. Collaborate cross-functionally with product, growth, and central ops to resolve city-level gaps. Own escalation handling, regional compliance, and operational governance. Drive scalable processes, tech adoption, and automation in supply operations. Represent regional performance and strategic insights to leadership teams.
1. City P&L Influence: Directly accountable for key operational KPIs such as SLA, cost-per-order, and fleet utilization. 2. Team Leadership: Lead a team of Fleet Ops Leads (FOLs) to execute and monitor on-ground operations. 3. Local Strategy Ownership: Develop and drive city-level operational playbooks, incentive schemes, and engagement models. 4. On-ground Execution: Serve as the core link between central ops, 3PL/freelancer fleets, and city-level restaurant partners. 5. Operational Problem-Solving: Use data and partner feedback to identify bottlenecks and roll out scalable solutions.
1. Translation, proofreading and copywriting Translate, create, and proofread content for the Trip.com website and app from simplified Chinese to English (user interface elements, flight/hotel policies, hotel/city descriptions, SEO content, promotional pages, banner ads, etc.) Communicate with the product, design, and marketing teams to ensure all English copy is accurate and appropriate for the English-speaking market. 2. Team Management Manage a small team of simplified CN->EN Language Specialists (translators): Ensure each of the CN->EN Language Specialists delivers their tasks on time and meets the minimum output levels required by the company. Ensure the work of the CN->EN Language Specialists meets the expected quality levels, by performing quality checks and providing feedback and training. Regularly review and update the CN->EN language assets (glossary, Style Guide, translation tests etc.) Perform regular checks on our EN online content and find and fix/report any quality issues. Act as contact point for the reporting of any problems in our EN online content and work with the appropriate teams to fix the issues. Provide feedback on work submitted by freelance translators and vendors.
1. Responsible for the merchant development and operation of the brands under jurisdiction, and for the user promotion and scale improvement of the brands under jurisdiction. Implement the company's sales strategy and policy to achieve the performance target. 2. Responsible for promoting the in-depth cooperation between the chain brands under control and the platform in brand marketing, promotion activities, user operation and other fields to improve the brand image. 3. The institute covers the characteristics of brand industry, has an in-depth understanding of brand business operations, and helps brands to develop professional delivery solutions and implement them. Guide customer delivery operation iteration through business data analysis, and continuously promote the in-depth link between platform and brand. 4. Establish a good communication relationship with the distribution department, as the communication bridge between the brand and the platform distribution, and cooperate with the distribution side to continuously improve the brand delivery service experience.