美团Service Process Design Intern

LLM Application in Customer Service: Design, develop, and iterate on prompts for various LLM applications within the customer service center, including conversational AI, content generation, and summarization. Experiment with prompt formats, styles, and techniques to optimize LLM performance and output quality. Analyze LLM-generated responses, identify biases or limitations, and implement mitigation strategies to enhance customer satisfaction and service performance. Operational Excellence: Identify and propose innovative projects that leverage LLMs to solve complex problems or explore new capabilities in customer service. Conduct research, experiment with cutting-edge techniques, and develop prototypes for potential products or services. Collaborate with data scientists, machine learning engineers, and other stakeholders to integrate prompts and research findings into the broader AI/ML pipeline. Performance Analysis: Analyze the content of customer interactions to generate self-service rate analysis reports, explaining why customers transfer to agents and what can be done to improve these indicators. Generate regular chat-bot performance reports and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Team Collaboration: Work closely with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations, and project implementations. Share knowledge and best practices with the team, mentor junior AI operation peer, and contribute to a collaborative learning environment.

Context The environment is primarily focused on execution of operational activities within given guidelines, policies and processes. In addition, activities which require alignment/stakeholder management, both internally as externally, on solution and content driven topics are managed. The core responsibility is to manage the performance of employees and evaluation of (work)processes for own functional discipline and initiates and implements process improvements. Contributes to/drafts one year execution plan and realizes execution of plan for own team with a time horizon of 3-6 months. The team size being led, by providing coaching, support and guidance, typically has ≥10 employees. The work activities managed require at least specialized working and thinking level (experienced bachelors).

Job Description We are seeking a highly motivated and creative AI Solution to join our Customer Service Center team. The focus of this position is to improve the quality and efficiency of our customer service operations by designing and building dialogue bots for text using Natural Language Understanding techniques. The ideal candidate will have a strong understanding of NLP and LLM principles, experience in crafting effective prompts, and a passion for pushing the boundaries of AI-powered communication and problem-solving. LLM and NLP Application in Customer Service: Design, develop, and iterate on prompts for various LLM applications within the customer service center, including conversational AI, content generation, and summarization. Experiment with prompt formats, styles, and techniques to optimize LLM performance and output quality. Analyze LLM-generated responses, identify biases or limitations, and implement mitigation strategies to enhance customer satisfaction and service performance. Operational Excellence: Identify and propose innovative projects that leverage LLMs to solve complex problems or explore new capabilities in customer service. Performance Analysis: Analyze the content of customer interactions to generate self-service rate analysis reports, explaining why customers transfer to agents and what can be done to improve these indicators. Generate regular chat-bot performance reports and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Team Collaboration: Work closely with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations, and project implementations. Share knowledge and best practices with the team, mentor junior AI operation peer, and contribute to a collaborative learning environment.

Job Description Position: Responsible for the implementation of the company's local immigration and visa service strategy, including formulating regional visa service strategies; the designer of regional/national visa solutions, the point of contact of local government relationships, and the person in charge of the operation of regional/national visa service centers, service delivery quality monitoring, and capability enhancement, accountable for the visa issuance results in the region/nation. Job Responsibilities: 1. Responsible for policy insight and planning within the jurisdiction: Analyze the external environment, internal business development strategies, and talent mobility needs in the region, design visa service solutions within the region, ensure visa issuance rates, and improve visa issuance efficiency; 2. Undertake the construction of regional visa customer relationship planning, work strategies, and implementation execution, continuously optimize external visa channels and processing environments, promote organizational goal achievement, and support key events; 3. Responsible for the operation management of regional visa services, strengthen operational quality and knowledge management, enhance regional visa service quality and compliance; 4. Responsible for the cooperation and management of regional vendors; 5. Assist the management team in formulating global visa business strategies and cross-regional project assurance coordination; 6. Manage the delivery of regional visa service business within the region, including but not limited to customer relationships, service process enhancement, personnel empowerment, visa quota applications, system requirement analysis and upgrade, and development of internal control process.