美团Courier offline acquisition manager
任职要求
1. Proven experience in offline recruitment, field sales, or partnership development. 2. Excellent interpersonal and communication skills. 3. Strong organisational and project management abilities. 4. Self-motivated, results-oriented, and able to work independently. 5. Familiarity with the local market and rider ecosystem is a plus. 6. Portuguese fluency required; English proficiency is a plus.
工作职责
1. Identify and approach potential partners for offline rider recruitment collaborations. 2. Organise and participate in offline recruitment events and campaigns. 3. Build and maintain strong relationships with partners to expand recruitment channels. 4. Track, analyse, and report on recruitment performance and optimise strategies accordingly. 5. Work closely with the Rider Growth Team to align recruitment activities with business goals.
1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links 2. Continuously improve rider service solutions, pay attention to rider experience, establish effective operation mechanisms, empower various business teams and improve their problem-solving capabilities 3. Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem 4. Through online and offline methods, enhance the loyalty and experience of platform riders
1. Identifying pain points and problems faced by riders during the delivery process using feedback, surveys, and data analysis. Developing and implementing solutions to address these issues, drive process improvements, and optimize product features. 2. Developing and implementing training programs to address identified needs, and designing materials that support effective learning. 3. Creating and executing communication strategies that promote a positive Rider experience and ensure clear, effective communications through multiple channels such as regular rider forums, online/offline rider communities and inapp messages. 4. Plan and implement various forms of rider care and incentive activities to enhance riders' performance and experience in specific scenarios, as well as to improve courier satisfaction.
1. Designing, executing, and optimizing paid marketing campaigns (e.g., social media, search engines) to attract potential couriers in designated markets. 2. Collaborating with local teams to tailor recruitment strategies to regional needs and cultural nuances. 3. Analyzing campaign performance metrics to refine targeting and budget allocation.
Key Responsibilities - Design and implement a comprehensive risk management framework, encompassing risk identification, proactive prevention measures, real-time crisis response, stakeholder communication, and post-incident review. - Establish and monitor key risk indicators and metrics to regularly assess risk exposure and support informed operational decision-making. - Support the delivery operations team in evaluating the risk implications of strategic initiatives and provide actionable recommendations to balance risk mitigation with business objectives. - Partner with internal teams to strengthen relationships with couriers, fostering trust and alignment to reduce operational risks and enhance workforce stability proactively. - Collaborate with the corporate external affairs team to align on risk-related strategic planning, government engagement, and cross-functional crisis preparedness.