美团Courier Experience Operations Senior Expert/Expert

1. responsible for logistic operations management, particularly in the management of different fleet model like freelancers and 3pl. 2. develop and implement operational plans to improve logistic capacities, courier quality, dispatch strategies and courier efficiency to keep high service quality with high efficiency. 3. design and implement new business model of the fleet from 0 to 1, driving the growth of D-end business. 4. Maintain productive working relationships with immediate team and cross-functional partners across operations, marketing, customer support, product, policy, and legal

DUTIES & RESPONSIBILITIES • Identify and develop new business opportunities and partnerships to increase revenue. • Conduct market research and competitor analysis to identify trends and potential areas for expansion. • Determining and conveying sales targets, work with facility team to deliver the target. • Build and maintain strong relationships with key stakeholders, vendors, and partners. • Monitoring Field Sales activities his/her territory, ensuring that teams perform the proper sales activities and gain good result. • Negotiate contracts and close deals to maximize profitability and growth. • Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan. • Provide regular updates and resolution on business challenges and customer satisfaction. • Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered • Provide feedback and recommendation to further improve business operations • Other tasks and projects as assigned by manager. KEY DECISIONS / AUTHORIZATIONS • Build up territory’s sale strategy & plan for operational facilities to win new accounts and retain business with current accounts to achieve overall sales target. • Promote & guide facilities team to generate leads & successfully convert leads to winning opportunities. • Lead facility teams to build strong relationship with customers and grow customer’s account to max potential. • Conduct presentations / trainings of service products and present customized offers to customers. • Effectively utilize data and analytics tools for sales forecasting

Company Name: iQIYI North America Ltd. Business Address: 21st Floor, Suite 21 19, at 120 Adelaide Street West, Toronto, ON，M5H 1T1，Canada Position Title: Office Manager Work Location: Toronto, Ontario Terms of Employment: Permanent Position Hours of work: 35 hours per week Language of Work: English Annual Salary: $60,000-$70,000 (Excludes overtime hours, tips, benefits, profit sharing, bonuses, and commissions) Incremental Raises: Performance-based raises and bonuses may be available based on company performance and individual contributions. Benefits Package: Comprehensive benefits package including health, and dental insurance, CPP and EI. • Perform daily clerical duties such as arranging courier services, sorting and distributing mail, checking vendor/supplier invoices, and obtaining necessary approvals. • Handle daily administrative tasks, including ordering office supplies and maintaining office facilities. • Establish and maintain office administration systems, such as maintaining training records, leave and sick records, and supplier records with credit terms. • Manage travel logs and spending. • Provide vendor/supplier invoices to the accounting firm for payment and handle related queries. • Offer secretarial support to the General Manager in Canada and key senior executives of the local team. • Oversee the day-to-day operations of the General Manager's office, including calls, diary management, systems, filing, and billing. • Organize and attend meetings, and prepare minutes as required. • Arrange travel, prepare trip files, and create itineraries. • Prepare expense claim forms and obtain necessary approvals.

Key Responsibilities: 1. Office Operations & Facility Management - Lead the daily operations of the local office, ensuring all administrative and facility-related processes run smoothly and efficiently. - Develop and implement office operation policies and SOPs to improve efficiency and effectiveness. - Supervise maintenance, cleanliness, safety, and general functionality of the office; manage vendor contracts and ensure timely delivery of services. - Handle escalated office-related issues and coordinate solutions with relevant internal and external stakeholders. - Optimize scheduling and usage of office space and meeting rooms. 2. Admin related Procurement & Asset Management - Oversee the full cycle of office procurement, including budget planning, vendor selection, price negotiation, and procurement compliance. - Develop and maintain relationships with key suppliers, ensuring service quality, cost-effectiveness, and timely delivery. - Monitor and report on inventory levels, usage trends, and procurement KPIs; recommend cost-saving measures and inventory optimization strategies. - Maintain records of office assets and manage asset allocation, utilization, and retirement. 3. Expense & Budget Control - Supervise the expense reimbursement process, ensuring compliance with company policies. - Review and consolidate monthly administrative expense reports, identifying variances and proposing corrective actions. - Assist in drafting and managing the annual administrative budget, ensuring all activities remain within approved limits. 4. Logistics & Documentation Management - Oversee the management of incoming and outgoing letters, packages, and courier services, ensuring timely and secure delivery. - Build and maintain procedures for the safe handling of confidential and sensitive documents. - Develop a tracking system for mail logistics and ensure all records are maintained accurately. 5. Event & Team Activity Coordination - Lead the planning and execution of team-building activities, employee engagement events, and major corporate events. - Manage end-to-end logistics including venue selection, vendor coordination, transportation, catering, and budgeting. - Evaluate the effectiveness of team events and recommend improvements aligned with company culture. 6. Employee Travel & Accommodation Support - Provide support for complex or special accommodation and travel requests not covered under regular employee self-booking. - Serve as escalation point for exceptional booking needs, policy interpretation, or travel-related troubleshooting. - Maintain relationships with preferred travel/accommodation partners and ensure compliance with travel policy. 7. Senior-Level Administrative Support - Act as the key administrative liaison for the Country Manager and/or Admin Head, providing high-level support such as: Calendar management, meeting coordination, and travel arrangements; Drafting internal communications, preparing presentation materials, and compiling reports; Representing the admin function in cross-functional meetings when required. - Lead or support strategic administrative projects and process improvement initiatives. 8. Compliance & Risk Control - Ensure all administrative activities comply with internal control policies and local regulations. - Support audits, inspections, and risk control activities related to administrative operations. 9. Team Guidance & Collaboration - May provide guidance or informal supervision to junior administrative staff or receptionists. - Foster a collaborative and service-oriented environment within the office.