美团骑手关怀/Rider Care Strategy Management

工作描述

任职要求
1. 有3年以上客户服务/社群运营/培训/公关相关工作经验；有在外卖、快递、物流、出行等领域工作经验加分；熟悉本地文化和骑手群体结构，在多元文化下工作

2. 出色的项目设计能力和活动组织及执行能力，尤其是在人员分层、福利体系和培训方面，可以设计并执行大型活动

3. 出色的沟通能力和协调能力，能与骑手有效沟通，语言清晰、耐心，精通英语的情况下，阿拉伯语和印地语必备其中之一

4. 具备合规与安全意识，了解交通法规、平台合规要求，能向骑手传达并督促执行

5. 具备出色的团队协作及应变能力，能与运营、客服、法务、合规、市场团队配合解决问题，同时面对突发状况能快速决策并采取措施。能够换位思考，在理解骑手群体的压力和诉求的同时对骑手体验和平台声誉有强烈的责任感

1. More than 3 years of work experience in customer service/community operation/training/public relations; Having work experience in areas such as food delivery, express delivery, logistics, and transportation will earn extra points; Familiar with local culture and rider community structure with strong cultural diversity.

2. Excellent project design ability and activity organization and execution ability, especially in personnel stratification, welfare system, and training, capable of designing and executing large-scale events.

3. Excellent communication and coordination skills, able to effectively communicate with riders, clear and patient language, proficient in English, and one of the essential skills in Arabic and Hindi.

4. Have compliance and safety awareness, understand traffic regulations and platform compliance requirements, …