美团Senior Specialist-Quality Assurance and Training

工作描述

任职要求
Bachelor's degree or above
4+ years of experience in quality assurance and/or training roles, with at least 1 year of team management experience; contact center / BPO background preferred
Fluency in Urdu and English is mandatory; proficiency in other Pakistani dialects (e.g., Punjabi, Sindhi, Pashto) is a strong advantage; Arabic proficiency is preferred
Strong command of QA methodologies and customer service best practices
Advanced skills in instructional design, data analysis, and report writing
Familiarity with quality monitoring tools, CRM systems, and reporting platforms
Excellent communication and interpersonal skills with the ability to deliver constructive feedback across cultures and levels
Current residents of Dubai are strongly preferred; flexibility to travel within GCC and other regions as required

具备以下条件优先
Fluency in Urdu and English is mandatory; proficiency in other Pakistani dialects (e.g., Punjabi, Sindhi, Pashto) is a strong advantage; Arabic proficiency is preferred
Current residents of Dubai are strongly preferred; flexibility to travel within GCC and other regions as re…