美团Process Operations Intern 流程运营实习生
任职要求
1）本科及以上在读，建议工科或管科专业； 2）有互联网大厂实习经验（3个月及以上），对流程建设或数据处理有一定熟悉度； 3）英文能力优秀，可作为工作语言进行书面及口头沟通； 4）能稳定实习4个月及以上，期间能保证每月20天以上的北京职场线下办公； 5）主动性好，有探索欲，认真负责。 1) Undergraduate degree or higher, preferably from engineering or management disciplines; 2) Prior internship experience at a major internet company (3 months or more), with familiarity in process building…
工作职责
1）流程建设及优化：协助搭建业务流程，并结合业务需求进行迭代，借助内部AI工具等进行提效，帮助销售和商家提升运营效率； 2）数据运营：基于数据模板进行数据分析和播报，为项目的进度管控提供数据助力； 3）业务支持：包括问题抽检、case答疑等其他支持性工作。 1) Process Building and Optimization: Assist in establishing business processes, iterating based on actual business conditions, leveraging internal AI tools to improve efficiency and help sales and merchants enhance operational efficiency; 2) Data Operations: Conduct data analysis and reporting based on data templates, providing data support for project progress management; 3) Support Work: Includes quality checks, case Q&A, and other support tasks.
1. Assist the supervisor in sorting out, diagnosing and optimizing end-to-end business processes, and participate in the development and update of SOPs, operation specifications and management regulations. 2. Track the implementation of standardization rules, collect frontline problems and process pain points, and provide feedback and improvement suggestions. 3. Follow up on process implementation progress, organize cross-departmental communication, and prepare meeting minutes, report materials and data records. 4. Support process pilot, promotion and training to ensure consistent, compliant and efficient business operations. 5. Complete other process operation and project execution tasks assigned by the supervisor.
1. 工艺质量管理：负责Fab site前端/后端工艺的试验线与量产质量管理，以及TD质量管理项目工作，确保各阶段工艺质量符合标准； 2. 质量体系与标准制定：熟悉量产质量管理流程与系统操作，了解质量管理相关系统架构，协调改善不足的Array/CMOS器件和工艺可靠性标准制定。
1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。 2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。 3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。 4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。 5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。 6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。 7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。 1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies. 2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions. 3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades. 4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source. 5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation. 6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance. 7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Process Engineer who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM translate business needs & requirement into product solutions, innovate existing process/way of working and leveraging AI/automation solutions to improve efficiency, including developing innovative tools, mapping out new business workflow, develop end-to-end process & tech roadmap, and propose the ending picture of how each business workstream would be, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Workflow & Business Process innovation experience and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.