美团Experience Operation

工作描述

Qualifications
本科及以上学历，3年以上电商平台、即时零售或外卖行业体验运营经验，有平台级体验治理或服务质量管理体系搭建经验者优先 Bachelor's degree or above, with 3+ years of experience in experience operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in platform-level experience governance or service quality management system development is preferred

熟悉订单全链路运营流程，具备核心指标体系搭建能力，能够独立识别关键环节并定义跟单与非跟单类指标，涵盖缺货率、取消率、picker作弊、服务纠纷等 Familiarity with end-to-end order operations processes, with the ability to build core metric frameworks, identify key stages, and define order-tracked and non-order-tracked metrics covering out-of-stock rate, cancellation rate, picker fraud, service disputes, etc.

具备出色的分析与问题解决能力，能够解读复杂数据，基于核心指标定位问题根因并输出策略建议 Excellent anal…