蚂蚁金服Ant International-Customer Experience Operation Specialist-Malaysia

工作描述

任职要求
1. Bachelor's degree or above, with 3 years or more of experience in internet platform product/customer service design/customer experience. Experience in large banks, financial institutions, and cross-border payment institutions is preferred. Familiarity with AI technology and customer service scenario applications is a plus.
2. Have a macro understanding and unique insights into the current status and vision of the responsible business/product domain. Excellent user pain point and requirement insight capabilities, good data analysis skills to identify user product experience needs. Provide guidance to product, operations, technology teams and have certain product sense. Ability to plan and implement the conversion of user requirements into online product features.
3. Have strong customer service awareness and logical thinking capabilities. Can connect business logic into service solutions as the basis for knowledge content and process design output. Able to systematically design, implement, and optimize knowledge content/service processes/solutions for human and AI services.
4. Experience in handling complex customer complaints …