小米Supervision Manager, UAE

• Manage and grow Riot’s music supervision presence across APAC, overseeing execution for music strategies on League of Legends, Wild Rift, VALORANT, 2XKO, and other Riot titles. • Act as a regional lead and day-to-day music partner to Riot product and publishing teams across China, Japan, Korea, and Southeast Asia. • Lead creative development and execution of original score, licensed music, and artist collaborations that reflect regional cultural context and player identity. • Build, guide, and mentor a team of music supervision contributors (internal and external) in the region. • Collaborate cross-functionally with audio, creative, marketing, and game teams to align music with campaign goals and player experience. • Partner with Tencent and K6 teams in China to support music strategy, campaign approvals, and localization of music-forward assets. • Partner with RGM project managers, team coordinators, and Business Affairs to ensure regional music workstreams align with Riot Games Music’s operational standards for rights, budgeting, and production workflows. • Track music KPIs in APAC markets and iterate on creative and partnership strategy based on performance insights. • Cultivate and maintain a strong network of regional composers, artists, producers, and music agencies. • Represent the APAC music supervision POV in global RGM sync meetings, project reviews, and best practice sharing. • Manage a small team of early career creatives, consultants and coordinators based in the APAC region, mentoring them both in the craft of music supervision and executive development

1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.

1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.

Staff Management and Leadership • Day to day staff supervision • Handle staff and customer escalations • Identify staff training and development needs and support career path development for staff • Monitor and measure agent level performance • Provide regular coaching •Provide formal and informal performance feedback, both team based and one-to-one, and take corrective action as required • Hold regular staff meetings • participate in projects as required Call Centre Performance • Perform real time queue management • Monitor and meet defined performance goals • Roster team for support coverage • Measure and report on call centre performance • Meet call monitoring (ACES) goals, including remote and in-cube, in liaison with quality officer • Provide direct queue support - 50% regular call load usual Quality Operational Improvement • Proactively identify areas for operational improvement, including tools and processes • Involvement in projects as required • Provide contact centre representation to internal and external parties • Develop and maintain awareness of industry best practice